AutoNation Ford Katy

Everything went well the first time I visited and even the second. I recommend David to be the service guy to help. He is nice and easy. the second. I recommend David to be the service guy to help. He is nice and easy. More

I experienced exceptional service. From beginning to end. I was shown honesty and fully knowledgeable about the Ford. I traded in my old Ford and purchased a new F150. The new features I have are very high t I was shown honesty and fully knowledgeable about the Ford. I traded in my old Ford and purchased a new F150. The new features I have are very high tech and my sales guy Chris showed me well. More

After 4 Honda Civics I wanted to check out a new brand. Ford Focus is rated top 5 in small cars. I was about to head I to Make Haik Ford and ran across David Simpson with Autonation Ford Katy. They beat ev Ford Focus is rated top 5 in small cars. I was about to head I to Make Haik Ford and ran across David Simpson with Autonation Ford Katy. They beat everyone's price and David and his internet sales team made the whole buying experience so simple and positive that I could not help but share this review. Before u buy anywhere check this place out everyone here looks out for the customer no gimmicks. More

Sales department was kind and helpful. They truly took care of me and got me the best deal possible. They showed professionalism and I knew i could trust my sales person. care of me and got me the best deal possible. They showed professionalism and I knew i could trust my sales person. More

AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their syst HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their system), and waited for the van ride that was not scheduled to leave until 0730. Ford's "Promise date" for the car in their computer system was 1500 Friday 01/10/2013, but I was told it might be later to be "checked" (not repaired) since they were busy. I was told I would be kept informed by my assigned “Service Advisor” Sean Rogers, who gave me all of this information. I was never called or updated - and I had to call 8 times on Friday late afternoon via different phone numbers, through the Ford Dealer Main Operator, in order to get anyone to pick up; at 1730 Friday I was told that my car had not been checked yet. Options offered by Sean were to leave it until Monday; or bring it back 0700 Monday and supposedly keep the ticket open so I would not lose my slot in queue, Or (after some push back by me) I could - at special agreement with the "Manager" - leave it and it would be first in line for the next day/Saturday morning. I chose to be first in line Saturday - a big loss for me with no car - but bigger mistake with this Ford Service center. Again, Saturday mid-day rolled around with no update or call. I made 3 calls to them - no one answered. Their operator was "closed" and the place was not “normal business hours” (Sat/1300). So I got a ride there and - guess what? The place was open, with 6 Service Advisors and a Manager sitting in the booths. The gent that offered to help me (since Sean was no working) said their data system stated my car was on an "Authorization Hold". He helped find out more by going back to the shop and talk to the mechanic about it. I told him if the car was not being completed today - I needed it back, after leaving it with them for 30 hours. 30 minutes later - my car comes. They had not even looked at it. They took a quick look at that time only to tell me it was something “complicated – and not a quick fix”. In speaking with the "Service Manager" (Trent?) I helped him by filling in the little missing details around his vague explanation on the process, as he stated "well, Sean should have told you on Friday/0700 that the car would not be seen until MONDAY" (!) I reminded them what I was told, that no calls were made to me yesterday, promises were made to be seen first thing Saturday morning, and their own system listed me as "Authorization Hold". They seemed to be grasping at straws to explain all of this as if I knew too much. All of this is bad enough. But this runaround is the second time to occur to me in the past 1.5 years with this same car at Katy Ford! I thought the change from Champion Ford to AutoNation Ford might have improved their program. Not the case from my experiences – it was the same Manager I dealt with last time. They did the very same thing to me before – so – if you have a choice, consider all of your options. My thoughts are that they might be playing games since they are very busy, short on service techs (told to me when I made my appointment), and their system – well – if I understand their quality control processes – I think they are playing games to ensure that long service appointments or missed obligations are negated by offhanded key-strokes marking a job like mine as a “Authorization Hold” when it is really not. This would not show as a negative in Ford’s Quality Assurance program. Just a guess (yes, that is something I do for work). This is the smarmy impression I have from my experience. Now – I just need to fix the car. Then I need to decide whether I’ll ever buy a Ford again. You know I’ll never step foot in AutoNation Ford of Katy Texas – again. From their website : 100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service! More

On Dec 31, 2013, I went to AutoNation Katy to buy a Mustang V6 Coupe with Bluetooth which they had quoted me on the internet. This car was for my daughter who was there with me. When we got there, I s Mustang V6 Coupe with Bluetooth which they had quoted me on the internet. This car was for my daughter who was there with me. When we got there, I showed Chuck the salesman my letter from my credit union saying I had an financing. We negotiated awhile but remained $500 apart. Finally, we agreed on the price without the $500 with both me and Chuck's manager signing a form that agreed on the price. Chuck went back to his sales manager again with the signed form and the came back and said that part of the rebate, $500, was contingent on financing through Ford credit. I said no, that I had showed them the credit union letter and I intended to finance through the CU. Chuck went back to the sales manager who then came out to talk. He said he couldn't do the deal without financing through Ford. I said my interest rate was 1.9% what was Ford's. He told me straight out that it would not be beneficial to me, that if I got the $500 rebate, the interest rate would be higher costing me more than $500 in interest. I asked the sales manager why did they quote with Ford financing to begin with when I showed them the letter when I came in. He said this was the first he heard that I already had financing. That is their game to not negotiate with the deal maker, reach a deal, then have the deal maker step in with a reason they can’t hold to that price and then want to negotiate higher. This shows the shadiness of this dealership, quoting an alternate you don't want hoping you don't catch the cost in order to get a sale without being straight forward. Don't go to AutoNation Ford. Steve Smith More

Service experience was good. I can't complain about this dealership when comparing to other places I've taken my Mustang. They always service my vehicles right and I've never had an issue. I am usually this dealership when comparing to other places I've taken my Mustang. They always service my vehicles right and I've never had an issue. I am usually not there long for an oil change even though they get quite busy. Professional and layed back atmosphere. More

I came in to have the normal oil change and dealt with Tom Magee and he always takes good care of me and makes sure he works efficiently to get things done that need to be done. He is professional and fri Tom Magee and he always takes good care of me and makes sure he works efficiently to get things done that need to be done. He is professional and friendly and respects my time and gets me in and out. One time it took longer than usual but he is always communicating with me the situtation for me to know what to expect. Thanks Tom for taking care of my Ford and me! More

From all the stories you hear about how difficult it is buying a new truck I was scared. Being only 20 years old and purchasing a new truck was scary at first. I walked in and started to talk with Rob Snow buying a new truck I was scared. Being only 20 years old and purchasing a new truck was scary at first. I walked in and started to talk with Rob Snowbarger. In a matter of 2 hours I was out with my new f150 4x4. I will continue to keep going back as long as I live. Great buying experience. It was simple, fast, and easy. More

To call themselfs a service department is a joke. They cannot service themselfs yet your car. They have no idea what a car is let alone how to service them. They also do they tell the truth. You bett cannot service themselfs yet your car. They have no idea what a car is let alone how to service them. They also do they tell the truth. You better off going down the road to a ford dealership that knows what service is opposed to this effort expanded by this dealership. All you have to do is ask why they are still in business as they do not want to do anything, so they cannot be making a profit. More