AutoNation Ford Katy

We love Autonation Katy, we purchased a 2012 Forcus in May and unfortunately it was totalled three weeks ago. We returned to Autonation Katy and they were just as great in helping us purchase our new 2013 May and unfortunately it was totalled three weeks ago. We returned to Autonation Katy and they were just as great in helping us purchase our new 2013 Ford Focus and they were previously. They go above and beyond and make the purchase easy. Our salesman Brandon Brent is fantastic. More

went to Katy Ford at 7:03AM Saturday 3/2/13. I was 13th in line to be seen and in the first batch of visitors from when the doors opened. I requested my first ever oil change, carwash, and detail. Also in line to be seen and in the first batch of visitors from when the doors opened. I requested my first ever oil change, carwash, and detail. Also that my Fiesta recall be updated because my passenger side airbag light continues to come on. the worker advised this will take up to 3 hours. Although extreme for a simple oil change, detailing, and button reset for a recall adjustment, I agree to wait. My family had a vacation scheduled to San Antonio from Houston, and I did not want to go on the road without the oil change first. Within the first 2 hours, My rep returns to say a test was ran and the passenger airbag light does not seem to be the result of anything wrong. After 3.5 hours of patiently waiting for a basic oil change, car wash, and detail (of a recently purchased and very well taken care of car- in other words, not filthy or overly time consumingly-troublesome) I finally go check on the maintenance status. After shuffling through a stack of papers and looking on the computer, My rep confirms the airbag light has been checked and the oil change complete, but the detailing is underway. I ask, "has it begun or is it waiting to be started? I need a status update, I was told 3 hours- though extreme I was willing but now its more than that and I need a detailed update." My rep could not provide one and said he would go check. In a half hour, 4 hours later, I go back to check and My rep is not in his office. I check outside and he's looking around for my car, it's no where to be found. He doesn't even know where it is. As I'm asking him what is going on, a gentleman comes up and says "we don't have the paperwork on that car for a car wash so its been sitting there. They won't touch it without the papers." My rep said he provided documentation for it but the guy said he still needed certain forms. I'm completely appalled at this time because no maintenance rep thought to take the initiative to mention that a car was being ignored for hours or request needed a paper??? And likewise, My rep didn't take the initiative to check on the status of the vehicle (in detail) (Note: I am not sure if he correctly completed the necessary paperwork but the upset of that part is worth acknowledging too...) My rep escorts me back in to complete the paperwork and say he'll pay for a car wash which is a $30 value but my detailing will take an extra hour and I still have to pay for that. (Please note, I did not come to Ford to get free service. I came with the intent to pay for everything I requested. A $30 car wash does not compensate one hour of my time, so although this was borderline offensive, I recognize that it was still however, a nice gesture. I am very perturbed at this point because after all this time I will not even receive the service I visited for. I wanted the detailing to assure the most pleasant family vacation transportation experience and by then it was completely ruined... I didn't have more hours upon hours to give to servicing, I needed to go. I agreed to the wash. 5 hours later at 12:00PM I ask for my keys back- finished or not. My 6 & 7 year old children who have been suffering the entire wait are now hungry and restless. I have to feed them and the diabetic friend accompanying me since breakfast had looong wore off by this time. Seeing how hungry everyone was and knowing how horrible Ford had been, My rep gave us sandwich lunches from Ford. He said the carwash service had already begun and he'd like me to let them finish. Since he solved my family's problem of hunger, I let them finish. At about 12:30PM I finally leave. In terms of Ford being able to do the job and my rep being kind, their grade fair. But as for organization, efficiency, prioritizing customer needs, getting what one asks for, receiving a value for money spent and feeling valued- I would never recommend Champion Ford based on my experience(s). It was the first and likely last maintenance visit I've made on my couple month old car. I'm disappointed in Ford and that I purchased my vehicle from them. Oh and did I mention that I was still charged for the 5 hr long oil change?!!! More

When we did purchase this vehicle we did have one issue with the plates (we were given the wrong ones) and Sam who is the manager took care of us, and went out of his way to compensate us for our time on with the plates (we were given the wrong ones) and Sam who is the manager took care of us, and went out of his way to compensate us for our time on having to go back up there when we don't live in the area. We would recommend this dealership. They're willing to help you out if they make a mistake. Thanks Sam! More

I recently purchased a 2013 Ford Focus from Javier Balderas at Autonation Ford Katy. Javier was very professional and attentive throughout the entire process. He worked very hard to ensure I got the Balderas at Autonation Ford Katy. Javier was very professional and attentive throughout the entire process. He worked very hard to ensure I got the best price possible on the vehicle I wanted. I'll be ready to trade up in a few years and I'm sure I'll be back to make another purchase from Javier. More

I recently purchased a vehicle from this dealership and would like to commend Javier Balderas for both his professionalism and dedication to making sure that this was a smooth transaction. He not only work would like to commend Javier Balderas for both his professionalism and dedication to making sure that this was a smooth transaction. He not only worked hard to satisfy my every question about this vehicle but also spent time with me after the purchase to make sure that I understood every detail about this vehicle. From the moment that I started working with him it became obvious to me that Javier is a very dedicated employee and family man. His honesty and professionalism was greatly appreciated and I believe Javier to be a true asset for Autonation Ford Katy. Thanks again Javier! More