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AutoNation Ford Katy
Katy, TX
2,078 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,078 reviews
July 27, 2021
Sales staff was polite, not pushy, and knowledgeable. Financial officer was helpful, respectful, and not pushy. Went out of their way to find a vehicle that appeared to have been hidden for some reason. Financial officer was helpful, respectful, and not pushy. Went out of their way to find a vehicle that appeared to have been hidden for some reason. It’s my now and I love it More
by Hrdwrldy
Employees Worked With
Jim in sales & Al in finance
July 27, 2021
Great service, very devoted personnelYour team Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mir Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mirror (probably happened during transportation) Jesse did not wait and ordered a new one, and scheduled the replacement. Thank you, I’m very satisfied More
by tuliopineda22000
Employees Worked With
Jesse, Jordan, and Eugene
July 27, 2021
Service writer was friendly, helped me with finding the special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need to do in the near future. More
by Margaret Reeves
Employees Worked With
Randy
July 25, 2021
Randy was an excellent service writer. He kept me informed as to the status of repairs. I will definitely look for him for service in the future. informed as to the status of repairs. I will definitely look for him for service in the future. More
by Jeff Vogel
Employees Worked With
Randy
July 24, 2021
My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More
by Nigel B
Employees Worked With
James
July 17, 2021
Terrible service! Been there twice now for embarrassing grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. More
by bascalise
Employees Worked With
Giovanni Ricciardi
July 16, 2021
Best car buying experience I ever had. I appreciate Best car buying experience I ever had. I appreciate Venise Hunter for making my initial BMW buying experience a very memorable one. She’s patient Best car buying experience I ever had. I appreciate Venise Hunter for making my initial BMW buying experience a very memorable one. She’s patient and listened to what my needs were in my car purchase. Venise went above and beyond to help us in the car buying process. I can’t say enough great things about her. This was a great experience all around, from beginning to end. Everyone was very nice and welcoming. As I walked in I was quickly greeted and helped. Every employee makes you feel welcomed. Dealership is clean. Great location off the freeway. Answered all my questions. A very honest dealership. I will definitely seek their advice on my next vehicle. More
by Tnr
Employees Worked With
Venise Hunter
June 25, 2021
Worst experience ever! Was told by Abraham “I can’t help you I’m getting breakfast right now.” Marcus never called back, and Chris Felquez is clueless about how the operation works. The Finance dept. will n you I’m getting breakfast right now.” Marcus never called back, and Chris Felquez is clueless about how the operation works. The Finance dept. will not cooperate unless you are financing through them, will not provide Title transfers information if buying through a different lender. slow to respond; took days before anyone would respond to inquiries; they don’t mind telling a lie! And has no respect for OUT OF STATE BUYERS! If buying online or out of state, Buyer beware! More
by Ready to buy
Employees Worked With
Christopher; Marcus, Abraham
