AutoNation Ford Katy

Katy Ford Collision - Absolute worst experience EVER!!!!! Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay a Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay after the other. And it's never their fault, Always a vendor not shipping, delayed shipping, wrong parts shipped, etc.! Gave me a rental after several months, however after 41 days of rental and no solution to my car being fixed, Rich (collision mgr.) cancelled my rental even though the car was still not fixed. Nice customer service Rich! Rich is the wolf in sheep's clothing sporting the Movado watch, so you can identify him. Finally, in May they said the car was ready. We take it home and the next day going to work it overheats. Had to have it towed back to the dealer. We also notice a vibration in the car. The overheating problem was fixed. Seems they forgot to hook up the electrical power to the radiator fan. Then they tell me the vibration (which was not felt before the wreck) is indicative of a supercharged engine tearing up the driveshaft, rear end gears, and axle all at once! I called the Ford performance shop where we had the supercharger installed and they said no way would this happen. Same rear end and drive shaft that is in the supercharged Cobra's. After ins. and myself paid them over $17,500, they wanted another 4k. And since the Ford technician said it was not accident related, my insurance declined the supplement. So I get to pay it now. So, I took the car and got another opinion, and they said they could fix for 1200, about 1/4 the costs AutoNation Ford was wanting to charge ($4000) me. The driveshaft needs replaced due to the wreck, not the rear end and axle. I guess AutoNation Ford was trying to recoup some of that rental expense. WARNING: stay clear of this place. Worst experience EVER with a car dealer. That's AutoNation Ford Collision in Katy, Texas off of I-10 hwy between Westgreen and Fry road. More

The worst experience Ive ever had in trying to buy a car! The only reason this dealership gets one star is because of the good coffee! I have never experience such awful service. Nobody helped us when we got The only reason this dealership gets one star is because of the good coffee! I have never experience such awful service. Nobody helped us when we got there, and when we did find a brand new truck that I wanted, he wouldn't budge at all on the price, And it was a 2014! So then he just gave us the keys to the trucks that they do have thats in the budget for us and told us to go find them. So FOR 2 HOURS WE HAD TO JUST WALK THE PARKING LOT PUSHING THE PANIC BUTTON TO FIND THE TRUCKS! HE DIDNT HELP US ONE BIT, AND THE PANIC BUTTONS DIDNT WORK!!!!!! I HONESTLY though I was candid camera because it was just an embarrassing (on auto nations behalf) situation. I have told everyone about my experience! Because then I went to Russell and Smith, and was treated with absolute respect and bought a brand new truck for WAY LESS then here! If your reading this review, consider going somewhere else. I was raided in the body shop industry and I know you are NEVER to be treated like this! I mean HELLLLLO IM ABOUT TO GIVE YALL over 50 grand and you throw the keys to me telling me to go find them! WOW! Thank you for not helping me, because I found the truck of my dreams and Russell and Smith!!!! More

Great experience because of Simon M. We were just looking. We had an idea of what type of vehicle we wanted. Simon greeted us as we walked to the lot. Once he learned what we were lookin We were just looking. We had an idea of what type of vehicle we wanted. Simon greeted us as we walked to the lot. Once he learned what we were looking for he showed us the vehicle we were interested in. He did not try to convince us what vehicle he thought we might like he listened to us and found the one we wanted. He was very informative and answered all our questions and addressed all of our concerns. We would have gotten it that day but we had a prior appointment but we returned the next day to purchase the vehicle. More

Service department is horrible I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you have after market additions they will not work on them (even if they originally installed them). It doesn't pay to make an appointment as they just put you in a que and your vehicle is serviced when it comes up. The service coordinators are not helpful or knowledgeable about the vehicles. Very poor experience. Will not be going back More

the best I have bought card before. But thus the first time I can say that they are the best.i will only but the card from them now. .best sales people best fi I have bought card before. But thus the first time I can say that they are the best.i will only but the card from them now. .best sales people best finance department best finance manager.thank you for all your help More

Used Car Salesman I'll make it short. Beware if you buy a used car from these jokers. When they tell you about the 52-point inspection each used vehicle goes through, i I'll make it short. Beware if you buy a used car from these jokers. When they tell you about the 52-point inspection each used vehicle goes through, it is BS. If you decide to buy a used car from them, you should take it to an independent shop to have it looked over before signing any papers. These people will lie to you without blinking an eye. More

RIP OFF! Took my 2012 F-150 to Katy Ford to have corroded Battery terminal connector replaced due to original battery had bad cell and caused corrosion. They Took my 2012 F-150 to Katy Ford to have corroded Battery terminal connector replaced due to original battery had bad cell and caused corrosion. They replaced the entire cable assembly, which was still in working order instead of the connector. Charged me $1115.41 to replace a $7.00 item!!!!! (Replaced similar item on my Toyota at AutoZone for $7.00!) When I asked for the replaced part they took off the vehicle so that I could check for defect, they were unable to produce it! WOULD NOT TAKE ANY VEHICLE TO THIS DEALER FOR REPAIR!. More

I received a great offer on a new Ford and I ended up purchasing through Autonation Ford in Katy Texas. My overall experience was a great one. purchasing through Autonation Ford in Katy Texas. My overall experience was a great one. More

Tom was a great help in service department. I needed to have some work done and needed an appointment and i was able to come on the day i needed to come in and it was done in a reasonable amount of time an have some work done and needed an appointment and i was able to come on the day i needed to come in and it was done in a reasonable amount of time and it ended up being covered under warranty and had to pay nothing out of my own pocket. More

Everytime I visit I don't Autonation Ford Katy to service my Ford vehicles I always deal with David Robinson. My family and I service our vehicles there over the past years and David Robinson is alwa service my Ford vehicles I always deal with David Robinson. My family and I service our vehicles there over the past years and David Robinson is always taken great care of us. More