AutoNation Ford Katy

Worst dealership ever I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I c I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I called monday to check on the status of the vehicle and I had to call back Tuesday. My service guy had lack of communication with the technician and quoted a part incorrectly. I asked for a manager to call me and left a message that was never returned. BesIdes all this I couldnt get a rental from anyone (my extended warranty or ford) since this was a recall. Its awful because recalls are not my fault. I purchased my vehicle from Autonation. I am taking it to legacy ford to repair the part (side mirror). I hope to never have to come back to this dealership again. More

Sales experience generally positive, but follow-up was awful . We bought the truck this past Saturday (cash sale) at 2 p.m.. Service department didn't have it ready Saturday, didn't get around to it yesterday, a . We bought the truck this past Saturday (cash sale) at 2 p.m.. Service department didn't have it ready Saturday, didn't get around to it yesterday, and today they're blaming it on a lightning strike. No mechanic has touched it.....stonewalling. Charge $250 deposit for testdrive appointment. Not refunded even though we did the test drive, purchased the truck, and bought in a cash sale. Poor, poor follow-up....... More

Thieves and Liars , Don't be a fool and trust these crooks. They will damage your credit and rip you off. Over aggressive sales team, ruthless con artists in the finan , Don't be a fool and trust these crooks. They will damage your credit and rip you off. Over aggressive sales team, ruthless con artists in the finance department, I was offered under 6% by 8 other dealerships with no money down. They wanted 15.25%, and 6,000.00 LOL for the same truck. Also, Every other Dealership I tried offered a similar amount for my trade, which was close to the bluebook dealer trade amount.. They offered almost 7,000.00 Less. They were trying to get me upside down so they could pocket the difference, taking away from my equity and adding debt. Not only should you avoid this place, you should protest it. More

Katy Ford Collision - Absolute worst experience EVER!!!!! Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay a Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay after the other. And it's never their fault, Always a vendor not shipping, delayed shipping, wrong parts shipped, etc.! Gave me a rental after several months, however after 41 days of rental and no solution to my car being fixed, Rich (collision mgr.) cancelled my rental even though the car was still not fixed. Nice customer service Rich! Rich is the wolf in sheep's clothing sporting the Movado watch, so you can identify him. Finally, in May they said the car was ready. We take it home and the next day going to work it overheats. Had to have it towed back to the dealer. We also notice a vibration in the car. The overheating problem was fixed. Seems they forgot to hook up the electrical power to the radiator fan. Then they tell me the vibration (which was not felt before the wreck) is indicative of a supercharged engine tearing up the driveshaft, rear end gears, and axle all at once! I called the Ford performance shop where we had the supercharger installed and they said no way would this happen. Same rear end and drive shaft that is in the supercharged Cobra's. After ins. and myself paid them over $17,500, they wanted another 4k. And since the Ford technician said it was not accident related, my insurance declined the supplement. So I get to pay it now. So, I took the car and got another opinion, and they said they could fix for 1200, about 1/4 the costs AutoNation Ford was wanting to charge ($4000) me. The driveshaft needs replaced due to the wreck, not the rear end and axle. I guess AutoNation Ford was trying to recoup some of that rental expense. WARNING: stay clear of this place. Worst experience EVER with a car dealer. That's AutoNation Ford Collision in Katy, Texas off of I-10 hwy between Westgreen and Fry road. More

The worst experience Ive ever had in trying to buy a car! The only reason this dealership gets one star is because of the good coffee! I have never experience such awful service. Nobody helped us when we got The only reason this dealership gets one star is because of the good coffee! I have never experience such awful service. Nobody helped us when we got there, and when we did find a brand new truck that I wanted, he wouldn't budge at all on the price, And it was a 2014! So then he just gave us the keys to the trucks that they do have thats in the budget for us and told us to go find them. So FOR 2 HOURS WE HAD TO JUST WALK THE PARKING LOT PUSHING THE PANIC BUTTON TO FIND THE TRUCKS! HE DIDNT HELP US ONE BIT, AND THE PANIC BUTTONS DIDNT WORK!!!!!! I HONESTLY though I was candid camera because it was just an embarrassing (on auto nations behalf) situation. I have told everyone about my experience! Because then I went to Russell and Smith, and was treated with absolute respect and bought a brand new truck for WAY LESS then here! If your reading this review, consider going somewhere else. I was raided in the body shop industry and I know you are NEVER to be treated like this! I mean HELLLLLO IM ABOUT TO GIVE YALL over 50 grand and you throw the keys to me telling me to go find them! WOW! Thank you for not helping me, because I found the truck of my dreams and Russell and Smith!!!! More

Great experience because of Simon M. We were just looking. We had an idea of what type of vehicle we wanted. Simon greeted us as we walked to the lot. Once he learned what we were lookin We were just looking. We had an idea of what type of vehicle we wanted. Simon greeted us as we walked to the lot. Once he learned what we were looking for he showed us the vehicle we were interested in. He did not try to convince us what vehicle he thought we might like he listened to us and found the one we wanted. He was very informative and answered all our questions and addressed all of our concerns. We would have gotten it that day but we had a prior appointment but we returned the next day to purchase the vehicle. More

Service department is horrible I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you have after market additions they will not work on them (even if they originally installed them). It doesn't pay to make an appointment as they just put you in a que and your vehicle is serviced when it comes up. The service coordinators are not helpful or knowledgeable about the vehicles. Very poor experience. Will not be going back More

the best I have bought card before. But thus the first time I can say that they are the best.i will only but the card from them now. .best sales people best fi I have bought card before. But thus the first time I can say that they are the best.i will only but the card from them now. .best sales people best finance department best finance manager.thank you for all your help More

Used Car Salesman I'll make it short. Beware if you buy a used car from these jokers. When they tell you about the 52-point inspection each used vehicle goes through, i I'll make it short. Beware if you buy a used car from these jokers. When they tell you about the 52-point inspection each used vehicle goes through, it is BS. If you decide to buy a used car from them, you should take it to an independent shop to have it looked over before signing any papers. These people will lie to you without blinking an eye. More

RIP OFF! Took my 2012 F-150 to Katy Ford to have corroded Battery terminal connector replaced due to original battery had bad cell and caused corrosion. They Took my 2012 F-150 to Katy Ford to have corroded Battery terminal connector replaced due to original battery had bad cell and caused corrosion. They replaced the entire cable assembly, which was still in working order instead of the connector. Charged me $1115.41 to replace a $7.00 item!!!!! (Replaced similar item on my Toyota at AutoZone for $7.00!) When I asked for the replaced part they took off the vehicle so that I could check for defect, they were unable to produce it! WOULD NOT TAKE ANY VEHICLE TO THIS DEALER FOR REPAIR!. More