AutoNation Ford Katy

AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their syst HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their system), and waited for the van ride that was not scheduled to leave until 0730. Ford's "Promise date" for the car in their computer system was 1500 Friday 01/10/2013, but I was told it might be later to be "checked" (not repaired) since they were busy. I was told I would be kept informed by my assigned “Service Advisor” Sean Rogers, who gave me all of this information. I was never called or updated - and I had to call 8 times on Friday late afternoon via different phone numbers, through the Ford Dealer Main Operator, in order to get anyone to pick up; at 1730 Friday I was told that my car had not been checked yet. Options offered by Sean were to leave it until Monday; or bring it back 0700 Monday and supposedly keep the ticket open so I would not lose my slot in queue, Or (after some push back by me) I could - at special agreement with the "Manager" - leave it and it would be first in line for the next day/Saturday morning. I chose to be first in line Saturday - a big loss for me with no car - but bigger mistake with this Ford Service center. Again, Saturday mid-day rolled around with no update or call. I made 3 calls to them - no one answered. Their operator was "closed" and the place was not “normal business hours” (Sat/1300). So I got a ride there and - guess what? The place was open, with 6 Service Advisors and a Manager sitting in the booths. The gent that offered to help me (since Sean was no working) said their data system stated my car was on an "Authorization Hold". He helped find out more by going back to the shop and talk to the mechanic about it. I told him if the car was not being completed today - I needed it back, after leaving it with them for 30 hours. 30 minutes later - my car comes. They had not even looked at it. They took a quick look at that time only to tell me it was something “complicated – and not a quick fix”. In speaking with the "Service Manager" (Trent?) I helped him by filling in the little missing details around his vague explanation on the process, as he stated "well, Sean should have told you on Friday/0700 that the car would not be seen until MONDAY" (!) I reminded them what I was told, that no calls were made to me yesterday, promises were made to be seen first thing Saturday morning, and their own system listed me as "Authorization Hold". They seemed to be grasping at straws to explain all of this as if I knew too much. All of this is bad enough. But this runaround is the second time to occur to me in the past 1.5 years with this same car at Katy Ford! I thought the change from Champion Ford to AutoNation Ford might have improved their program. Not the case from my experiences – it was the same Manager I dealt with last time. They did the very same thing to me before – so – if you have a choice, consider all of your options. My thoughts are that they might be playing games since they are very busy, short on service techs (told to me when I made my appointment), and their system – well – if I understand their quality control processes – I think they are playing games to ensure that long service appointments or missed obligations are negated by offhanded key-strokes marking a job like mine as a “Authorization Hold” when it is really not. This would not show as a negative in Ford’s Quality Assurance program. Just a guess (yes, that is something I do for work). This is the smarmy impression I have from my experience. Now – I just need to fix the car. Then I need to decide whether I’ll ever buy a Ford again. You know I’ll never step foot in AutoNation Ford of Katy Texas – again. From their website : 100% Customer Service Commitment Our Dealership is focused on one thing only…Your Complete Satisfaction. We are here to help you, and our Service Team is dedicated to Outstanding Customer Service! More

On Dec 31, 2013, I went to AutoNation Katy to buy a Mustang V6 Coupe with Bluetooth which they had quoted me on the internet. This car was for my daughter who was there with me. When we got there, I s Mustang V6 Coupe with Bluetooth which they had quoted me on the internet. This car was for my daughter who was there with me. When we got there, I showed Chuck the salesman my letter from my credit union saying I had an financing. We negotiated awhile but remained $500 apart. Finally, we agreed on the price without the $500 with both me and Chuck's manager signing a form that agreed on the price. Chuck went back to his sales manager again with the signed form and the came back and said that part of the rebate, $500, was contingent on financing through Ford credit. I said no, that I had showed them the credit union letter and I intended to finance through the CU. Chuck went back to the sales manager who then came out to talk. He said he couldn't do the deal without financing through Ford. I said my interest rate was 1.9% what was Ford's. He told me straight out that it would not be beneficial to me, that if I got the $500 rebate, the interest rate would be higher costing me more than $500 in interest. I asked the sales manager why did they quote with Ford financing to begin with when I showed them the letter when I came in. He said this was the first he heard that I already had financing. That is their game to not negotiate with the deal maker, reach a deal, then have the deal maker step in with a reason they can’t hold to that price and then want to negotiate higher. This shows the shadiness of this dealership, quoting an alternate you don't want hoping you don't catch the cost in order to get a sale without being straight forward. Don't go to AutoNation Ford. Steve Smith More

Service experience was good. I can't complain about this dealership when comparing to other places I've taken my Mustang. They always service my vehicles right and I've never had an issue. I am usually this dealership when comparing to other places I've taken my Mustang. They always service my vehicles right and I've never had an issue. I am usually not there long for an oil change even though they get quite busy. Professional and layed back atmosphere. More

I came in to have the normal oil change and dealt with Tom Magee and he always takes good care of me and makes sure he works efficiently to get things done that need to be done. He is professional and fri Tom Magee and he always takes good care of me and makes sure he works efficiently to get things done that need to be done. He is professional and friendly and respects my time and gets me in and out. One time it took longer than usual but he is always communicating with me the situtation for me to know what to expect. Thanks Tom for taking care of my Ford and me! More

From all the stories you hear about how difficult it is buying a new truck I was scared. Being only 20 years old and purchasing a new truck was scary at first. I walked in and started to talk with Rob Snow buying a new truck I was scared. Being only 20 years old and purchasing a new truck was scary at first. I walked in and started to talk with Rob Snowbarger. In a matter of 2 hours I was out with my new f150 4x4. I will continue to keep going back as long as I live. Great buying experience. It was simple, fast, and easy. More

To call themselfs a service department is a joke. They cannot service themselfs yet your car. They have no idea what a car is let alone how to service them. They also do they tell the truth. You bett cannot service themselfs yet your car. They have no idea what a car is let alone how to service them. They also do they tell the truth. You better off going down the road to a ford dealership that knows what service is opposed to this effort expanded by this dealership. All you have to do is ask why they are still in business as they do not want to do anything, so they cannot be making a profit. More

The queing of customers is illogical. Their repair time is too long. It often takes over 1hr for an oil change. They do not compare to other dealers for service. Most recent experience : I tried to drop is too long. It often takes over 1hr for an oil change. They do not compare to other dealers for service. Most recent experience : I tried to drop off vehicle for blend dorr actuator repair. It is a 2010 Expedition so I was already mad that I needed this repair (on top of throttle body and 02 sensor within the first 40,000 miles). I made an appointment on line but when I showed up I found out that they would not get to the car for 3 days. Since I needed to get a rent car this was unaccaptable. I asked if they could just call me on day 2 or 3 of the "wait" and let me drop it off. I was told no. They are not friendly and act as if I am doing them a favor by using them. I have been disappointed so many times by them. More

I recently bought a 2013 Ford Edge from Auto Nation. Our salesman was Javier B..He was very attentive and patient considering it was his first day working at AutoNation! He was not pushy and did not make me salesman was Javier B..He was very attentive and patient considering it was his first day working at AutoNation! He was not pushy and did not make me feel pressured to purchase a vehicle. He listened to what I was looking for and most importantly, he made sure that the price was right. This was my first car purchase so I was apprehensive after hearing how salesman can be, but Javier definetly did not fall into that category. More

We highly recommend Toby at Autonation Ford! Toby was patient with us and really listened to our needs and wants in our new purchase! Toby did an awesome in finding us the perfect truck with reasonable p patient with us and really listened to our needs and wants in our new purchase! Toby did an awesome in finding us the perfect truck with reasonable pricing! We are very happy with the deal we got. Thank you Toby!!! More

I live in Houston but I travelled to Katy Autonation to purchase a new vehicle because of the better service than the previous dealership that I bought from. My wife will be looking for a new vehicle an purchase a new vehicle because of the better service than the previous dealership that I bought from. My wife will be looking for a new vehicle and I am bringing her here in the near future. Thanks to the salesman Mohammed and the others that helped me. Love my New 4X4 Ford Truck. More