AutoNation Ford Katy

Service department - Updated Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthles Same issue has been going on for months. First took over a month to be seen for a wheel recall after making an appointment. First visit was worthless. They only ordered the wheels. Second visit weeks later I wasted 3 hours waiting for them to tell me they ordered the WRONG wheels. Now they won't return phone calls weeks later. UPDATE: Have not got my wheels yet, but this time the fault lies with Ford and not the dealer. Parts manager has been updating me regularly and I am fine as long as I'm kept informed. More

Dont buy a used car from here I have no words for AutoNation Katy. I recently purchased a GMC Terrain from the used car lot. WORST mistake of my life after having the car less than I have no words for AutoNation Katy. I recently purchased a GMC Terrain from the used car lot. WORST mistake of my life after having the car less than a month i have had so many problems! i had the car for 2 day TWO DAYS!!! and I realized the windshield washer pump was not working so i called them they said they would fix it since it was just two days i was happy untill i went to drop it off i got a rental that i had to spend a week with. This isn't the part that made me regret buying my car from here. After leaving my car there for a week i went back to pick up my car. I tried out the windshield wipers to find out they had crossed the wires so when i turned on the front windshield wipers the back ones would come on and when i turned the back ones the front ones would come on. When i mentioned it to the sale person his exact words were " Its suppose to be that way". I am no mechanic but i know for a FACT windshield wipers don't work that way! so they called the mechanic and got it fixed. That was TWO WEEKS AGO going into my third week of driving the car (keep in mind the dealership had the car for a week) THE CHECK ENGINE LIGHT COMES ON!!! i was driving on the freeway when the check engine light came on! I pulled over and saw that it read "Service Stability Track" i turned off my truck and turned it back on the check engine light was gone but i was still concerned because a car does not RANDOMLY just decide to turn its CHECK ENGINE light on! When i called auto nation to tell them about my problem the sale person (Amarir Imad) stated that it was not their problem i had had the car for a month. If i liked they could have me traded out of my lease or i could trade in my car! A CAR THAT I HAVE HAD JUST FOR A TOTAL OF 3 WEEKS AND WAS PAID FOR IN FULL!!! Not only was i upset i was just lost for words!! When i went to AutoNation Ford in Katy i thought i was receiving QUALITY They were quick to take my money and get me to sign for the vehicle. The promise premium Customer service but they fail to do so i had to email my sales person 2 times and never got a response I HAD TO CALL HIM he made no effort to try and get in contact with me. Not only that they promise a WORRY FREE EXPERIENCE and that is far from the truth! The Sales People i stoke to were not knowledgeable in the products they sale and need training in customer service. IF YOU LEARN ANYTHING FROM MY EXPERIENCE IS TO NOT BUY A VEHICLE AT AUTONATION FORD KATY! More

Terrible time at body shop! Ok. So I was involved in an accident on July 14th, 2015 and the truck had to be towed in because my radiators were busted. So in goes the truck, I rec Ok. So I was involved in an accident on July 14th, 2015 and the truck had to be towed in because my radiators were busted. So in goes the truck, I receive an estimate saying it would be approximately 20 days working on the truck. On July 27th, insurance gave them to go-ahead to begin working on the truck. However, before that, they told me they would go ahead and tear down the damaged areas so once insurance gave them approval to work on the truck, they could get started immediately. On July 18th (I believe) they told us they just started tearing down the truck, which they told us they would do in the time before insurance approval. Also, because they had to deal with losses of staff in the bodyshop, calling the employee who was in charge of dealing with my truck was almost impossible to get on the phone, so I would visit the bodyshop almost daily just so I could force them to have to give me a status update (thankfully the bodyshop is on my way home so it wasn't too big of a hassle to drop by). It gets worse. On two or three different occasions we were told the truck would be ready. The first time, they found the track bar had to be replaced because it was bent, and I understand the importance of this suspension item so I let it slide and understood. The second time I went, everything was done except for one of my headlights (aftermarket headlights). Because the headlight had not been completed, I did not want to pick it up because I did not want to have to drop my truck off on my own time. It also took them three visits and friendly but firm reminders to fix some minor scratches on the door which had not been there before the bodyshop. They did get it fixed and it looked good, so I was pleased with that. And I visit yesterday, SEPTEMBER 8, 2015 to get another progress update on my truck. What I found horrified me. On my BRAND NEW front bumper, there were two nickel–quarter scratch/dents (better description would be a crater) in it and it was obvious they tried to cover it up with touch-up and hope I didn't notice; however, not only did they use the wrong color touch-up paint, they used the wrong color touch up paint on a dent which they made no attempt to fix the dent itself, so even if they had used the right color paint, it would still be obvious. So Christina orders them to take the truck around back. I saw the truck come back from being in the back of the shop. He (Marco) was speeding in REVERSE IN A SMALL PARKING LOT IN AN F250!!!!!! He whips it around the turn, pulls in front of the entrance to the bodyshop, leaves it running with the door open for 5 minutes with no supervision!!! Then he hops back in, whips around the turn and chirps the tires and proceeds to push it harder as he goes back to the back of the shop WHILE I WAS THERE!!!!! I was so mad I was shaking! If that happened while I was there, I don't want to imagine what they did with it while I wasn't there! I spoke with Rich, the manager, and he was furious and he personally apologized for the incident and for the touchup paint issue. He personally scolded Marco for his actions behind the wheel of my truck. However, I will admit they products they use and the shine they put on the truck made it look amazing. In all: -virtually impossible to access Christina except in person -20 day repair turned into two months and I still don't have my truck back (July 14th–September 9th) -Personally watched my truck be recklessly driven in a parking lot -Attempted coverup of major mistake (dent in bumper) didn't even use right color paint!!!!!! While the work they do has looked nice so far, customer service is horrible and have caused me many headaches. More

Worst dealership ever I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I c I have had recalls and repairs done to my vehicle at Legacy Ford that have been excellent. This experience of lack of communication was the worst. I called monday to check on the status of the vehicle and I had to call back Tuesday. My service guy had lack of communication with the technician and quoted a part incorrectly. I asked for a manager to call me and left a message that was never returned. BesIdes all this I couldnt get a rental from anyone (my extended warranty or ford) since this was a recall. Its awful because recalls are not my fault. I purchased my vehicle from Autonation. I am taking it to legacy ford to repair the part (side mirror). I hope to never have to come back to this dealership again. More

Sales experience generally positive, but follow-up was awful . We bought the truck this past Saturday (cash sale) at 2 p.m.. Service department didn't have it ready Saturday, didn't get around to it yesterday, a . We bought the truck this past Saturday (cash sale) at 2 p.m.. Service department didn't have it ready Saturday, didn't get around to it yesterday, and today they're blaming it on a lightning strike. No mechanic has touched it.....stonewalling. Charge $250 deposit for testdrive appointment. Not refunded even though we did the test drive, purchased the truck, and bought in a cash sale. Poor, poor follow-up....... More

Thieves and Liars , Don't be a fool and trust these crooks. They will damage your credit and rip you off. Over aggressive sales team, ruthless con artists in the finan , Don't be a fool and trust these crooks. They will damage your credit and rip you off. Over aggressive sales team, ruthless con artists in the finance department, I was offered under 6% by 8 other dealerships with no money down. They wanted 15.25%, and 6,000.00 LOL for the same truck. Also, Every other Dealership I tried offered a similar amount for my trade, which was close to the bluebook dealer trade amount.. They offered almost 7,000.00 Less. They were trying to get me upside down so they could pocket the difference, taking away from my equity and adding debt. Not only should you avoid this place, you should protest it. More

Katy Ford Collision - Absolute worst experience EVER!!!!! Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay a Where do I start? I guess the beginning of the year, that's how long AutoNation Ford Collision in Katy Texas has had my car. Jan-May 2015. One delay after the other. And it's never their fault, Always a vendor not shipping, delayed shipping, wrong parts shipped, etc.! Gave me a rental after several months, however after 41 days of rental and no solution to my car being fixed, Rich (collision mgr.) cancelled my rental even though the car was still not fixed. Nice customer service Rich! Rich is the wolf in sheep's clothing sporting the Movado watch, so you can identify him. Finally, in May they said the car was ready. We take it home and the next day going to work it overheats. Had to have it towed back to the dealer. We also notice a vibration in the car. The overheating problem was fixed. Seems they forgot to hook up the electrical power to the radiator fan. Then they tell me the vibration (which was not felt before the wreck) is indicative of a supercharged engine tearing up the driveshaft, rear end gears, and axle all at once! I called the Ford performance shop where we had the supercharger installed and they said no way would this happen. Same rear end and drive shaft that is in the supercharged Cobra's. After ins. and myself paid them over $17,500, they wanted another 4k. And since the Ford technician said it was not accident related, my insurance declined the supplement. So I get to pay it now. So, I took the car and got another opinion, and they said they could fix for 1200, about 1/4 the costs AutoNation Ford was wanting to charge ($4000) me. The driveshaft needs replaced due to the wreck, not the rear end and axle. I guess AutoNation Ford was trying to recoup some of that rental expense. WARNING: stay clear of this place. Worst experience EVER with a car dealer. That's AutoNation Ford Collision in Katy, Texas off of I-10 hwy between Westgreen and Fry road. More

The worst experience Ive ever had in trying to buy a car! The only reason this dealership gets one star is because of the good coffee! I have never experience such awful service. Nobody helped us when we got The only reason this dealership gets one star is because of the good coffee! I have never experience such awful service. Nobody helped us when we got there, and when we did find a brand new truck that I wanted, he wouldn't budge at all on the price, And it was a 2014! So then he just gave us the keys to the trucks that they do have thats in the budget for us and told us to go find them. So FOR 2 HOURS WE HAD TO JUST WALK THE PARKING LOT PUSHING THE PANIC BUTTON TO FIND THE TRUCKS! HE DIDNT HELP US ONE BIT, AND THE PANIC BUTTONS DIDNT WORK!!!!!! I HONESTLY though I was candid camera because it was just an embarrassing (on auto nations behalf) situation. I have told everyone about my experience! Because then I went to Russell and Smith, and was treated with absolute respect and bought a brand new truck for WAY LESS then here! If your reading this review, consider going somewhere else. I was raided in the body shop industry and I know you are NEVER to be treated like this! I mean HELLLLLO IM ABOUT TO GIVE YALL over 50 grand and you throw the keys to me telling me to go find them! WOW! Thank you for not helping me, because I found the truck of my dreams and Russell and Smith!!!! More

Great experience because of Simon M. We were just looking. We had an idea of what type of vehicle we wanted. Simon greeted us as we walked to the lot. Once he learned what we were lookin We were just looking. We had an idea of what type of vehicle we wanted. Simon greeted us as we walked to the lot. Once he learned what we were looking for he showed us the vehicle we were interested in. He did not try to convince us what vehicle he thought we might like he listened to us and found the one we wanted. He was very informative and answered all our questions and addressed all of our concerns. We would have gotten it that day but we had a prior appointment but we returned the next day to purchase the vehicle. More

Service department is horrible I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you I have been to the service department three times this year and each time has been it continues to get worse. There is no attention to details, if you have after market additions they will not work on them (even if they originally installed them). It doesn't pay to make an appointment as they just put you in a que and your vehicle is serviced when it comes up. The service coordinators are not helpful or knowledgeable about the vehicles. Very poor experience. Will not be going back More