AutoNation Ford Katy

HORRIBLE CUSTOMER SERVICE I'd give less stars if I could.... I went there today after visiting most of the different dealerships along I-10 between highways 6 and 99. They I'd give less stars if I could.... I went there today after visiting most of the different dealerships along I-10 between highways 6 and 99. They have an Explorer I liked, so I drove home to get a vehicle I'm considering to trade-in and made my back to Autonation Ford in order to get an offer on my trade-in and see if we could negotiate a deal. The salesman I was dealing with informed me that they wouldn't appraise my vehicle if I didn't test drive the Explorer. I currently drive a 2008 Ford Explorer, but to further the process I needed to drive a 2010 Ford Explorer - as if it's going to be some great surprise to me that it moves forward when I put my foot on the accelerator or turns in either direction as I turn the steering wheel. Instead of wasting my time test driving their newer Explorer, I got back into my older Explorer and left. Stupid games and ridiculous sales tactics are what I expect from shysters, not professionals. More

BEWARE! Service overcharges for parts and labor If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I If ZERO STARS was an option, I would have picked it! Had a major repair done on a 2014 F150. Initial Estimate for repairs exceeded $4100.00, which I knew was really HIGH! This was based on 12 hrs of labor and over $2000 in parts. Upon checking on standard labor hours for the repair in question, actual was supposed to be 7.2, a difference of almost 5 hrs at $140.00 per hour. Upon checking the itemized parts list in the estimate, I discovered all parts were quoted WELL over standard FORD pricing. Upon checking I discovered that I had single line items with overcharges of $170.39, $133.33, 108.46, $156.82......Plus numerous smaller line items on parts. Luckily I know how to research labor hours and parts counter prices!!! After lots of research and then multiple visits to the dealership I was able to get the proper billing established and save approximately $1400!!! Buyer BEWARE - How many people challenge service hours on a repair estimate? Buyer BEWARE - How many people double check the Ford prices that they should be charging???? More

Dishonest Deals Went in, got a price with incentives included for a 2015 model ford. Then when I offered my trade-in, they lowballed my fair trade value by 5K. The re Went in, got a price with incentives included for a 2015 model ford. Then when I offered my trade-in, they lowballed my fair trade value by 5K. The reason was, "Well, we're giving you incentives." When I told them fair trade is 19,500 they said that the KBB site is lying to gets and I should have gone to edmonds.com or NADA. So I whipped out my phone and dialed up my trade in front of him. 19,500 again. Clean trade few scratches and dings 2012 with less than 50K miles. When I said no deal unless they gave me fair trade, they gave me 19500 on the truck, and then took away the dealer incentives. I haggled more at that point to waste their time since they were going to waste mine. Needless to say Autonation will never again get my business as their bargaining tactics are dishonest. Had I not offered a trade and just cash in the amount of my trade would they have removed the incentives? Bull. More

DISHONEST NO DETAIL, SYNK SYS. DOES NOT WORK JOEY HAGGAR SPENT $65,000.00 SHELBY GT 350, MR HAGGAR DID NOT EVEN HAVE THE CAR DETAILED IN OR OUT,HIS WORDS I PARKED THE CAR WHERE NO ONE COULD FIND IT I WOU SPENT $65,000.00 SHELBY GT 350, MR HAGGAR DID NOT EVEN HAVE THE CAR DETAILED IN OR OUT,HIS WORDS I PARKED THE CAR WHERE NO ONE COULD FIND IT I WOULD NOT LET THEM IDIOT'S TOUCH IT ! SYNK SYS. DOSEN'T WORK ,PROMISED TO SEND PAPER WORK DID NOT STILL DON'T HAVE IT. I WOULD NEVER DO BUS. WITH THEM ! I TALKED WITH 2 DIFFERENT PEOPLE THEY SAID A MANAGER WOULD CALL ME NO ONE HAS. TO SPEND THAT AMOUNT ON A CAR YOU HAVE WANTED ALL YOUR LIFE , TO BE TREATED SO POORLY IS WHY PEOPLE HATE DEALERS More

Bait and Switch This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many frie This review is strictly on the service department and Joey Cipolla. I have purchased NUMEROUS vehicles from this location and have referred many friends and family as well and the sales team at this location is top notch. HOWEVER, the service department is always so difficult to deal with. I got an email notifying me that I needed to bring my vehicle in due to a recall defect that needed to be fixed. I brought the vehicle in and once again, had to deal with Joey Cipolla. I have had dealings with him in the past as well and his attitude and lack of customer service is still present. It amazes me that this company still has him dealing with their loyal customers and working there at all. Not only is he rude, unfriendly, inconsiderate, and demeaning to the customers, he is just bad for business. More

Poor customer service I had a wrench show up on my dashboard Friday after work. Went home and read the owners manual it said the transmission has an malfunction. Made an I had a wrench show up on my dashboard Friday after work. Went home and read the owners manual it said the transmission has an malfunction. Made an appointment online for Monday at one o'clock. Made it to the dealership at my appointment time. The service department said they couldn't see my vehicle. What happened to a phone call to tell me that? I spoke with the service manager she said it would be a few days before they could do anything with my vehicle. No loaners or rental cars. So I tried go back again this morning same result. The service department is really horrible at this location. They are nice while trying to sale your vehicle. It's downhill after that stay away!!! I have missed to days of work due to the lack of communication and customer service. More

Bait and Switch Saw a car online, printed the info out and made contact from their website "Get my price" and made and appointment to go in and get the car. When Saw a car online, printed the info out and made contact from their website "Get my price" and made and appointment to go in and get the car. When I got there the car had "just been sold" but they had another one with the smaller motor for more money. I was told that the prices were only good if I signed today and would not be good the next day. In the end I told them I needed to think about it and I tried to leave. And they "lost" the keys to my car, which I was trying to trade in. I had to threaten to call the Sheriffs office before my keys were located, and I left and never went back. More

Salespeople are awful What a joke of a dealership. Salesmen and managment there give the entire industry a bad name. No professionalism, integrity, courtesy, or knowledge What a joke of a dealership. Salesmen and managment there give the entire industry a bad name. No professionalism, integrity, courtesy, or knowledge. Will never do business with them again, and will go out of my way to tell everyone I know of my disastrous experience. More

worst customer service I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and I have been going there because of the engine light is on and take note my truck is BRAND NEW!! I set up an appointment 2 weeks ago to get it fix and went there this morning and they don't know why I was there. Worst customer service as if they don't know what they were doing. It wasn't my fault why the service engine light is on and they don't want to give me a loaner or put me in a rental. That's why I bought a brand new truck so that I don't have to worry about anything. Now I feel that it's not even worth it. I don't and will never recommend this place for sales and specially the service. I don't even want to give a star they don't even deserve a star. More