AutoNation Ford Katy

DO NOT USE IMAD AMARIR AT THIS FACILITY. He is the "internet sales manager", not sure how he got that title. He is the worst person I have ever dealt with in customer servi AT THIS FACILITY. He is the "internet sales manager", not sure how he got that title. He is the worst person I have ever dealt with in customer service. He is one of the rudest people I have ever met. I would not wish for my worst enemy to have to deal with him. More

Crooks!!! Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 b Service was horrible then to top it off they overcharged Warranty company on rental for $175. Never paid Enterprise a dime and i got stuck with $100 bill from August. Even recognized the mistake and still havent made it right in December. Getting the run around for 5 months + for $100 they admitted they owe. More

Quick Service Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Tha Quick and fast service. Clean facilities and bathrooms were close. Friendly staff and nice people to deal with. Will come back for future service. Thanks More

Dealers like this give Ford a terrible name. I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new air filter, fresh oil change and a tank of gas. Getting the truck home that day i noticed the air filter was almost black (Should be white, in case you didn't know that), the oil was burnt and I was given half a tank of gas. At the time I didn't know about these advertised perks, so I didn't complain, but the oil did upset me, I took it back and asked for the oil change that should have happened, They assured me, despite what the oil looked like (Cause only They know about cars, no one else) that it had been changed. Long story short, someone reset the oil meter to read new, and the old oil was left in there, TWICE. Third party oil change. Strike 1 Next, I find oil leaking on my brand new drive way, from my new truck, I crawl under and locate the leak and return to the dealer.I was told i would not be getting a rental or loaner despite it being advertised one would be provided with a certified pre-owned vehicle because "I was bringing the truck back too soon" I eventually got a loaner after a lot of yelling and a spike in my blood pressure. What followed was THREE separate trips to the dealer to get the same leak fixed. They kept returning the vehicle to me, insisting there wasn't a leak. Third times a charm and suddenly I had an oil leak and they needed to repair it. (Gasp!) Strike 2! Several months later, my passenger window wouldn't work. Took two trips to the dealer because they "couldn't find the fault so they couldn't repair it". Second trip it was repaired, after again, I got frustrated and told them it was a ridiculous excuse to give. Window motor was replaced on the second trip and to everyone's surprise the window magically began to work again! Mulligan! So here we are, almost a year later from that time and my truck is experiencing what sounds like metal pipes rolling around in the bed when you go over bumps, back into an uneven surface or basically vertically move the truck at all. Auto Nation Ford Katy had my truck for 16 days, in this time I spoke with and test drove the truck with Tom McGee, who heard this sound and acknowledged it. John at the collision center who heard this also and informed me that I had chassis damage somewhere and that it was difficult to locate and that's why it was taking so long. I was assured all the proper tests and work was being done, from torquing down bolts and greasing random spots, to... torquing down the same bolts from before and re-greasing the same spots again! just in case, the first time it didn't fix the problem cheaply enough, maybe the second time it would. Last night (11/21/16) i got a call from Tom McGee demanding that i come pick up my truck and return the loaner or i would be charged, he said my truck was ready, they weren't going to do anything else and no repairs would be made. Contradicting what John over at the Collision Center told me just two days prior. Oddly enough, the service center couldn't speak for the Collision Center, and vice versa because they were "separate entities", but it appears in this case one can speak for the other. I asked who's decision this was and he said "Big Boss Hunter" I asked to have this "Big Boss Hunter" call and speak with me, because surely a man who is endowed with such a prestigious title from his peers and subjects would be an honorable man and discuss our issues like gentlemen, right? Well guess what folks? No reply. Apparently Kin...err, Big Boss Man Hunter was too busy tending to his paying customers to deal with warranty people. After all, the scams already been run on me, no reason to continue wasting time, and time is money.I agreed to pick the truck up with a statement in writing saying they indeed heard a noise and felt abnormal vibrations coming from the truck, but despite this, Auto Nation Ford Katy would not be performing any repairs as per the warranty that I (clearly overpaid) for.I was speaking to Abigail Martinez, another "manager" at Auto Nation Ford Katy who has the word "Customer Service" in her job title, yet reflects non of this as she blindly insisted she knows nothing about my case or issues, however she has the upmost respect and faith in their technicians and if they say there isn't any abnormalities, there just isn't. Come get your truck. i requested again a statement saying that abnormalities were heard and acknowledged and wouldn't not be repaired. She laughed and said no one would give that, no one will take liability. Your truck is ready, come get it. Strike 3! Then, my wife finally spoke with "Big Boss Man P.Hunter" who was extremely rude and condescending, he said "the truck was never experiencing any issues or noises. there was no repairs to make. I want my loaner back come get your truck." My wife asked him if Ford would honor a third part opinion and his reply was "I don't know I don't work for Ford" Like a broken record he kept saying to everything spoken "your truck is ready, I want my loaner back" Very professional attitude, right? I was beginning to think the title of "Big Boss Man" was no longer a sign of respect and loyalty and more of sign of tyranny subjection. The dealership could not provide me with documents showing what diagnostics were done to the truck, nothing shows any work done aside from the recall for a master cylinder. however, after all this and everyone saying they heard my concerns and then suddenly, there was never any concerns, I have a statement from the technician saying an abnormality was indeed heard. Bottom line, this dealership is fraudulent. They will smile and work for your money, but once its paid out they won't honor their own warranty or work if it means they will take a loss in fixing their own mistakes. This dealership is lead and managed by frauds and liars. DO NOT DO BUSINESS WITH THEM. THIS DEALERSHIP GIVES FORD A BAD NAME. Well, maybe not since P.Hunter, the "Big Boss Man" of Auto Nation Ford Katy, claims he doesn't even work for Ford, More

Great experience Highly recommend this place to everyone. The salesman was able to find the right car at the right price for me. The management team also was great and Highly recommend this place to everyone. The salesman was able to find the right car at the right price for me. The management team also was great and help me to get the right price. Ther was no surprises and hidden fees and paperwork was easy. More

Horrible Service Experience I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the needed oil change. When we arrived to pick it up, it was $100 more than expected, the car was NOT clean. The floor mats were upside down (I guess they do that so you don't see the mess they cause????). There was grease on the inside of the drivers door. The rim on the tire that was replaced still had markings on it from where they did the work. The service advisor had told us it was cleaned and ready for pick up... He was clearly not telling the truth. He saw our dissatisfaction and did nothing. Funny thing is that this is the closest Ford store to us. We didn't buy there because of a HORRIBLE sales experience. Two strikes. I'm done with this place. More

Didn't know what car they were selling The salesman was actually fine, however: The dealership had the trim of the car incorrectly listed. I pointed this out, and they came back with s The salesman was actually fine, however: The dealership had the trim of the car incorrectly listed. I pointed this out, and they came back with something else. Wrong again. After agreeing to buy the car for cash after 20 mins. I spent (without exaggeration) 4 hours waiting to pay for it. Once I saw the manager, he immediately mistook the car for a diesel (TDI vs GTI). Then while registering with the DMV screwed up the car info again, nearly registering this silver hatchback as a red sedan (glad I caught that). Voicing my now serious concern over the correct ID of the car, the manager then dismissively told me just to just check the VIN on my way out to make sure it was in fact the right car. When I immediately left to go check the VIN myself, he took a sling at me in my absence asking my wife “what’s wrong with him” (As if checking after so much confusion what I was buying for 20G cash was so unreasonable). When I got it home I noticed oil change countdown was reset while in the dealer’s possession, yet dealer has no record of an oil change (I have asked twice). So basically somebody at Ford AutoNation likely just reset it to clear the electronic warning without changing the oil. This is obviously very concerning, more so because it spent 2500+ mi of its life in dealer possession. My temporary plates are about to expire, as it has been nearly 2 months. I also don’t have a title yet, which I need to be able to prove I that own it to buy a 2nd key for the car that was missing ($300)… 2 days ago I left a message to talk to a manger. No reply. It seems they are barely aware of what product they are selling. You’ve been warned. More

New f250 Beware of AutoNation ford don't buy from them,, We purchased a new Lifted F-250 on August 20, 2016. During test drive my husband we noticed this tru Beware of AutoNation ford don't buy from them,, We purchased a new Lifted F-250 on August 20, 2016. During test drive my husband we noticed this truck has a steering issue and was told it just need alignment and we were reassure it would be fixed no problem. We went ahead with the purchase of this truck as I was in love with how it looked. I took the truck home that evening which was a Saturday and I brought it back in for service on the following Monday to get the alignment done on the truck. When I got the truck back I noticed it was still having an issue with how it was steering so I let my sales person Leslie know. Leslie informed me that most of the trucks that Ford has lifted have this same steering issue. That made me feel uncomfortable about my purchase. So the truck is again back in for service which I guess the truck goes over to who takes care of the lifts that are on these trucks. I still don't have my truck back to me. It has been weeks now and a lot of run around from Josh Potts and Leslie Fall. I am very disappointed and I have been told that my truck will be ready and when that day comes I get another excuse as to why I can not come and pick it up. This is getting to very frustrating. I wanted to bring this to your attention because I feel that working with Josh Potts is like dealing with someone who continues to make excuses and he is dishonest. The GM made Josh Potts call us back he would not call More

Unethical - Do NOT Give them Your Business This business not only uses, but openly supports unethical business practices and needs to be dealt with by the BBB. I entered into a verbal agreemen This business not only uses, but openly supports unethical business practices and needs to be dealt with by the BBB. I entered into a verbal agreement with the salesperson to purchase a vehicle. He quoted me a price and I accepted. An hour later when I went to complete the online application, the same salesperson INCREASED the price. When I questioned him, he told me the price I agreed to (with a witness present) was not really a final price. Nonetheless, I moved ahead and completed the credit application. I called the sales person the next day as he never got back to me. He told me they sold the car to someone else. Salesperson and sales manager told me there was nothing I could do, sales manager was unapologetic, angry at me for escalating to him, told me we were both at fault, etc. What's more, he told me there was nothing ethically wrong with having a deal with someone and then intentionally breaking that deal in order to sell a vehicle for more money to another buyer. Unbelievable! Save your time, go somewhere else where you'll be respected, treated fairly and given the ethical treatment you deserve. AutoNation needs to clean house at this location and provide some serious sales, customer service, business ethics and client recovery training. More

Un honest and un professional I went on Aug 23 to buy a new Escape, I thought that I'll deal with a proessional agent as he showed me his certicates hang on wall, I told him what c I went on Aug 23 to buy a new Escape, I thought that I'll deal with a proessional agent as he showed me his certicates hang on wall, I told him what configuration and color, informed me that my interest choice are over 200 miles from Houston and he needs only one day to bring it, I left, waited for 2 days got no contact from him, I went on Aug 25, he told me that because the other dealer is responding, asked me to change the color, I changed the color, informed me again that the car will be at his showroom next day, I went next day, he was not there, his manager met me asked me to wait till end of the day, after 2 hours got phone call from ENNIS informing me that he found a car in Dallas and need to be driven and he wanted me to accept that car with over 300 miles on it, definitely I refused, contacted his manager who tried his best to solve the issue by wait over the weekend. So I refused and decided to change the dealer who had the car and finished the deal with me in less than 3 hours. Do not deal with Autonation Ford at Katy-Tx More