AutoNation Ford Katy

My new 2017 F-250 Lariat I had a great no pressure experience at Auto Nation..I have been pricing and researching a new truck for about a year..I actually dreaded going to an I had a great no pressure experience at Auto Nation..I have been pricing and researching a new truck for about a year..I actually dreaded going to any dealership to look and see what was available..I did shop two other dealers and was not impressed with the sales associate..My third stop was here at Auto Nation..I was shown several different vehicles that were what I described, and after being shown and test driving the F-250 Lariat , I was impressed... It had all the things on my list, full size bed, Black Leather,power everything, sun & moon roof, and heated and cooled seats and more... The salesman Jordan Fahy, was knowledgeable, efficient and actually listened to what I wanted...We did a little haggling, and in less than two hours, I was out the door..Because I had ridden my motorcycle to go shopping, Jordan had the truck detailed, filled with diesel and delivered to my home...First Class Service !!! I can add that unlike other dealers they don’t do worthless addons, and there were ZERO surprises when I signed the paperwork...I am very pleased with Jordan and Auto Nation... More

Very disappointed I bought my Sonata on 11/30/2017 called the salesman on Friday to inform him on the problem with the brakes & Rotors. I was told to bring it in that M I bought my Sonata on 11/30/2017 called the salesman on Friday to inform him on the problem with the brakes & Rotors. I was told to bring it in that Monday I had someone to take it for me then they said bring it Tuesday morning well nothing was fixed before the person I had take it have to be to work so they were waiting on the parts an reschedule it for repair! Now the saless man won't return my call but I don't have a problem popping up an making a scene for customers to walk out an not purchase anything More

Terrible Ford Dealership This place is horrible. The financial guy was very happy when I came in, after I declined the additional protection warranty, he got upset and didn't This place is horrible. The financial guy was very happy when I came in, after I declined the additional protection warranty, he got upset and didn't feel like helping me finish up the paperworks! They would lure you in with low prices and once you buy it, you are on your own. I bought a lemon 2017 Mustang and I've been trying to get it fixed for at least 2 months now. They don't even provide me a rental car although I told them I need a car to drive to work. I finally took it in for service and the problem still exists! They told me I can drop off my car at 7am on Friday, BUT they WON'T touch it until MONDAY! They made excuses one after another to avoid the service on my car! Anyway, I would never buy anything from this dealership. MUST STAY AWAY from this place as much as possible. More

Which part of not repairing my truck do you not understand?? Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told them not to repair the vehicle since my company has it's own mechanic. It took them 4 weeks!!! for a broken dashboard and the throttle pedals to be estimated for our insurance company. In the meantime I have told them that I did not want it repaired. Finally they got things together for the insurance company. I did tell them 3 times at least and also told our insurance company that we are not going to do the repairs at their dealership. They repaired anyway at triple the cost of our own mechanic. Of course releasing the vehicle upon paying the additional $1,500.00 we could have saved by having our own mechanic doing the work. Be careful because I heard another family complaining about the same actions while I was there waiting for the service person to arrive from lunch. It appears to be part of their business model to do that to clients. Where I just asked which part of not repairing my truck did you not understand??????!! Last time I set foot in that dealership. Feel screwed enough with the recent flooding of my house and business. Don't need them to help me some more down the drain! More

PRICE CHANGE AT DEAL CLOSING I have been searching for a 2017 F-150 the last few weeks. Well the 2017 has seatbelt recall that can't be sold so I have moved onto a 2018. I have u I have been searching for a 2017 F-150 the last few weeks. Well the 2017 has seatbelt recall that can't be sold so I have moved onto a 2018. I have used the value my trade feature feature that every dealer has on their website. I consistently got a 21.2K to a 26.2K value range subject to on-site appraisal as expected. I carried truck Automation Katy with me to look at new trucks and asked the salesman to get an appraisal performed while we looked at cars. I had to leave before the appraisal was ready, the salesman agreed to call later with the value. Three days later I got a value of 23K, all is good. I return a few days and select a 2018 F150. As western the writing the offer up the salesman informs me my truck value is 21.2K after his folks have looked at it. The jist of this tale is he told me one value and then tried to drop it almost 2K as we are going to the finance guy. Now they are trying to blame me taking an online quote and applying to the deal. I have the 23K offer in an email signed by the salesman. VERY SHADY at BEST. WHAT WOULD YOU DO IF SOMEONE CHANGED YOU TRADE VALUE AT THE LAST MINUTE?????? BE CAREFUL, IN WRITING DOES NOT MEAN MUCH HERE. NO HONOR. More

Pete Hunter MINUS 10 DISGUSTING/WASTE OF TIME! Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who was 'talked down' to...disgusting and a 1,000% TOTAL jerk...wasted my time and hurt my feelings at a time when NO ONE needs this! We have enough to deal with after Storm Harvey. The SUPER HEROES of this dealership are Lakin, service advisor, Bob, shop manager, Thomas, Darrell Carrie, I have emailed, Ryan Lotowski, the GM. I cannot get through to speak to Ryan because as the GM, he NEEDS to know how Pete Hunter treats, with arrogance and disdain, women. I have NEVER EVER been treated with such disrespect and disdain. I am writing a GREAT letter about a few Super Heroes who are kind and respectful! The dealership needs to send Pete Hunter to a course on HOW TO TREAT CUSTOMERS with RESPECT and an attitude of customer service! I am writing Mike Jackson, CEO and Executive Vice President of Customer Care who states on the website that his FOCUS: CUSTOMER CARE. A dealership is only as strong as its weakest link. Peter Hunter IS the weakest link! More

Awful every step of the way Every step of the car buying process was ridiculous with this dealership. The only positive thing they had going for them was they had the exact car I Every step of the car buying process was ridiculous with this dealership. The only positive thing they had going for them was they had the exact car I wanted. Emailed the salesman and he never returned emails. Went in to purchase and they tried to tell me their low price was only if I took their financing - not true, it was from a Ford and dealer rebate. I felt lied to every step of the way. Finally purchased the car and when I went to pick it up, the salesman didn't know how to do something as simple as pair my phone to the car. My dad had to sit in the backseat looking at YouTube videos to tell the salesman what to do. There was also a paint chip in the car that they couldn't fix at the time because the person that does that wasn't there. So I had to take the car back the next week. Salesman told me what time to bring him the car to get it fixed and when I showed up at that time, he wasn't there yet, so I had to sit around and wait for him. I also told him I wanted the windows tinted and had been given a price when I bought the car to bring it back for tinting. Well they didn't want to honor that and my salesman told me I was making it up even though I had proof. Took nearly 5 hours to get my windows tinted so I sat at the dealership for more than 6 hours total without so much as an offer for a loaner. Then I get a call to come to the service dept to get my plates. I show up and am told they don't have them and I need to go to the used car building to track them down. So I had to go find my plates and then bring them back to the service dept for them to install them. The whole process has been one big nightmare. It's a good thing I love my car, because otherwise it wouldn't have been worth it. I am so glad to never have to deal with these people again!!! More

Bad experience Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. When we check it, the car was unbalanced and wheel had vibration. Because the tires was very new and still clean inside, so we accepted to wait dealer couple day to fix it. Then we came back to drive check, problem was still not completely fix but that s ok, because they discount $200 for that car and we decided to buy it by cash. However, the day we came to get car, the car was not good like the first day. We discovered that they changed 4 old tires instead of new ones . we told dealer and they just said " sorry"....I hate the way they treat me like that, wasted my time and your time, and I will never come back. Luckily I didn't buy it, if not I don't know what they fix in that car. More

Great experience From the time I drove up from when I left it was great. Mike and Joey were fantastic. From the trade in offer to the sales price to the financing, a s From the time I drove up from when I left it was great. Mike and Joey were fantastic. From the trade in offer to the sales price to the financing, a smooth and easy car purchase experience. I would definitely recommend these guys. More

Amazing experience with Chris Blair Just purchased a new truck with Christ Blair, had an AMAZING experience. We were in contact with multiple dealers and Chris was the only sales man who Just purchased a new truck with Christ Blair, had an AMAZING experience. We were in contact with multiple dealers and Chris was the only sales man who made our trip back worth while. We're walking out with such a great deal, and the process was so laid back and straight to the point. If you're looking for someone to work with, we HIGHLY reccomend Chris Blair. He did not hound us down or nickel and dime us, we really appreciate his help!!!! More