AutoNation Ford Katy

Unreliable work and poor customer service I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came for is finish. Believing that the oil change and tire rotation was done, I paid the corresponding fee for the services rendered. To my dismay, when I cheked my vehicle, I knew for a fact that the tire rotation was NOT DONE! The reason for me to know this is because I had a scratch mark on the RIGHT REAR tire which is very distinct from the other tires. If the tires were indeed rotated, the said tire with the scratch mark on it would have been rotated in the front wheels. I went to talk to the manager about the observation that I had, after a few minutes of inspection he said he will have the tire rotation done again. No apologies and no explanations were given as to what happen to the tire rotation and I wasted another 30 minutes waiting for it to be done. Is it not called DISHONESTY on the part of your staff? Customers come in and pay for the services they need believing it would be done, putting our complete trust in your company. If a customer is not as observant, then your staff would have gotten away without doing their job. VERY DISAPPOINTING SERVICE!!! More

Excelente experiencia en la compra de mi camioneta F-150 Realmente fue una excelente experiencia desde todo punto de vista: no fue necesario hacer cita apenas llegamos Eric Serrano nos atendio, le explicamos Realmente fue una excelente experiencia desde todo punto de vista: no fue necesario hacer cita apenas llegamos Eric Serrano nos atendio, le explicamos acerca de la camioneta que estabamos buscando y de inmediato comenzo la busqueda y la demostracion de camionetas que podian gustarnos. Eric es un excelente vendedor y muy amablemente nos atendio e hizo de este negocio una buena experiencia!! aun despues de la compra, nos sigue dando soporte ante cualquier consulta o pregunta que tengamos. Todo el personal involucrado en esta compra fueron muy amables !! estamos felices con nuestra nueva camionte y haber hecho negocios con Ford- autonation Katy I want to thank escecilly to Eric Serano who made this purchase a pleasant, good experience and he knew how to offer us exactly what we were looking for!!!! More

Incompetent, rude managment By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE w By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me. Fast forward a few months. I need an oil change and I signed up for a PREPAID service plan when I bought the truck. There isn't another AutoNation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (My fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) He stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "By the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad. I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid AutoNation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a Ford customer since 2007 (4 vehicles total, 3 of those new) and an AutoNation customer since 2012. NEVER AGAIN. My first experience with an AutoNation Ford was so great that I went straight to AutoNation Ford for my next purchase but clearly, their standards have gone out the window. More

Very Poor Service!!!! The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk and service manager are used to handling upset customers because they seemed to have all the answers to get rid of me without having to do the required work on my vehicle even with a generous time allotment. The sales manager was more understanding but not helpful. He seemed surprised when I told him that I would not purchase another Ford again due to service related issues. Simply put, this dealership gives Ford a poor image. I let them know that I would place a negative review online for them and they told me “go ahead”. I guess they don’t care. Use the service department at your own risk. More

I think they were trying to get me killed ! Used vehicles they tried selling to me were just accidents looking for a place to happen. These cars should have NEVER been put up for sale. , To in r Used vehicles they tried selling to me were just accidents looking for a place to happen. These cars should have NEVER been put up for sale. , To in raged for words ! ( what I really want to say ) , Worst dealer I have had the mistake of ever going to in a long time. More

Maintenance service I bought a 2010 F150 2 months ago they promise to fix one item on the truck and I call I make an appointment to go there and they just give me the run I bought a 2010 F150 2 months ago they promise to fix one item on the truck and I call I make an appointment to go there and they just give me the runaround lie after lie between the salesperson and his supervisor in charge of ordering the parts if if you going to go down there and buy a vehicle do not work with this two-person Victor and imad because after they sell vehicle do they do not care about you or helping you out at all. More

Shady Katy Their used car manager is dishonest and they did not keep their customer "Pledge". It was just one of many issues. They insinuated that I caused bumpe Their used car manager is dishonest and they did not keep their customer "Pledge". It was just one of many issues. They insinuated that I caused bumper damage and that this is my responsibility! This was absolutely preexisting damage that was not identified by anyone in your body shop or dealership. By not identifying this issue doesn't default to the conclusion that the customer must have caused it. I have invested in two car rentals and driven almost 400 miles to get my purchase to reflect the condition of what I expected of a Ford CPO. This after getting delivery of the car in the condition of an auction vehicle, I had to correct the sloppy dealership detail work with a professional detail service. And the clincher is that Sam had the nerve to deduct $5 from the reimbursement check because it was a credit card surcharge? Unbelievable! As I stated before, I wanted to return this vehicle before due to the vehicle dirty condition from the dealership and poor maintenance by the previous owner. There were dents on the hood and front grill, paint gouge on the side door, stains on the seats, missing floor mats, unwashed interior, stains on the sun visor, scratches on the interior, chipped windshield. Not what you would expect from a Ford certified preowned. I was instructed by Maria, their finance officer who prepared my contract, that my vehicle return window from their 5 day Pledge was based on taking possession of the vehicle and not the contract signing date. Shady Sam, the used car manager, informed me the complete opposite. My wife witnessed the contract signing and validated that Maria made that official dealership statement to me. That the finance officer miscommunicated is not a legitimate excuse, it is just another in a long list of broken promises. This even makes me call into question the legitimacy of the CPO certification process of my vehicle. I will communicate my concerns directly to Ford, since they think they've done their due diligence in addressing my concerns. What they have done successfully is made me feel like a criminal instead of a valued customer. More

Great dealership, terrible sales manager My husband was really interested in a fairly new car (Acura with 11,995 miles). He drove the vehicle to be inspected by a local mechanic. The mechanic My husband was really interested in a fairly new car (Acura with 11,995 miles). He drove the vehicle to be inspected by a local mechanic. The mechanic found an issue with the vehicle and advised my husband to have the dealership fix it, before buying. My husband, still optimistic, returned the car to the dealership and raised his concern to the salesman and his manager. The manager came out to inspect the car and did not deny my husbands concern, and felt that because the car was under warranty, that he should still consider buying it. My husband did not want to buy something that was broken, and then have to go through warranty to fix it. He asked that the dealership fix it or submit the warranty themselves before selling. When my husband was repeatedly questioned, he replied with “I don’t feel comfortable buying something that I know I will have to submit to warranty to fix..would you?” The salesman’s managers response to that was: I’ll buy whatever I want...Then walked away The salsperson, Frank, was great. His boss on the other hand, needs to learn to not take things personal. My husband had valid concerns and asked if they could be fixed, which is a fair ask when buying a $24,000 vehicle. If the manager offered to help us find another vehicle, or have his mechanic look at the car again, or even explain to my husband that he did not agree, while remaining respectful, then i would not be writing this review. This behavior was completely unprofessional, especially since we already agreed on a fixed interest rate and accepted the sticker price. We were so close to buying and are now pretty bummed. Note: I have proof of the price and APR % that was offered, signed by my husband after running a soft credit inquiry. More

Unethical, Unprofessional - Don't go there. Note: This is an update to my previous review posted below. In short: Do not go to AutoNation Ford Katy unless you want to sell your dignity, hono Note: This is an update to my previous review posted below. In short: Do not go to AutoNation Ford Katy unless you want to sell your dignity, honor and self-respect. Here is why: I bought my 2018 F150 from AutoNation Ford Katy back in Dec 2017. The salesman there who helped with my internet query was Brandon. I could not tell more good things about him until I had realized what exactly he wanted me to do afterwards. Basically, before driving off the truck from the dealership, Brandon told me that I will be receiving a survey from the dealership, and I should fill it in, and then call him so that he can provide me a full gas tank for the favor. Well, the survey did come in the email, and I provided the response with truth i.e., The sale experience was good, but there was a long wait for the finance to take me, the facility was not good as there was no children's room, the bathrooms were dirty etc. Next day, I texted Brandon to claim the full gas tank - he said it takes a couple of days and he would call back. He didn't call me back, so I decided to text him again. He called be after an hour or so and completely lost it. He was totally unprofessional in his communication and told me that I had let him down by not giving him and the dealership all 5 stars. I told him whatever the truth was, and I don't appreciate his tone of voice. He said I wouldn't be getting the free gas tank; and hung up. I was in a rush at the time of the call, and didn't care much about someone whining. But, as I left the house, I realized what he actually meant by it. Basically, he was asking me to LIE to the survey and give him and his dealership a 5 stars. At that point, I texted him again. You can see the text conversation attached, and judge for yourself. His way of dealing with his customers (now that the sale was completed) is totally unnecessary. His ask from me to lie on the survey for the sake of getting a 100% was totally unethical. I wouldn't sell my soul, honesty, dignity and self-respect just for free gas of tank. Hope you will do the same, and not go to this dealership. Old Review: I had a great experience with AutoNation Ford. Brandon is great, he took time to explain several different trim levels and differences. He was very competitive with pricing and compare with few other options that I brought to his attention. Without Brandon, I probably would be end up with a different dealership. I would recommend Brandon and the team to anyone for new cars. More

Now I understand why they have an F with the BBB Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 ho Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 hours. Solution, two pieces of tape. Here is the big issue--- First you set an appointment, only to have the service guy toy with you about what time it will be done. When I said I'd wait for it, i was given attitude. Then both the mechanic and service guy were bad mouthing me in my truck, not knowing my cameras were recording. To top it off, someone was upset because they couldn't get into my center console. Why you need to get into my center console to fix my driver side window, you tell me- To top it off, both the service guy and mechanic went for a drive in my truck. The service guy has absolutely no reason to be in a vehicle. As a matter of fact, he's not allowed according to autonation ford. And when they notice the camera, they unplug it. Check out my yelp review on them and you can watch the videos as I posted them online. Update- as of December 20, 2017 they refuse to work on my vehicle because I posted the videos and this review. Local news stations have taken an interest in this story and more to come. - More