AutoNation Ford Katy

Bad experience Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. Was very disappointed the way they treated me, cheating, disgusting, and wasting my time. We would like to buy Toyota Camry 2008 and price is $8,000. When we check it, the car was unbalanced and wheel had vibration. Because the tires was very new and still clean inside, so we accepted to wait dealer couple day to fix it. Then we came back to drive check, problem was still not completely fix but that s ok, because they discount $200 for that car and we decided to buy it by cash. However, the day we came to get car, the car was not good like the first day. We discovered that they changed 4 old tires instead of new ones . we told dealer and they just said " sorry"....I hate the way they treat me like that, wasted my time and your time, and I will never come back. Luckily I didn't buy it, if not I don't know what they fix in that car. More

Great experience From the time I drove up from when I left it was great. Mike and Joey were fantastic. From the trade in offer to the sales price to the financing, a s From the time I drove up from when I left it was great. Mike and Joey were fantastic. From the trade in offer to the sales price to the financing, a smooth and easy car purchase experience. I would definitely recommend these guys. More

Amazing experience with Chris Blair Just purchased a new truck with Christ Blair, had an AMAZING experience. We were in contact with multiple dealers and Chris was the only sales man who Just purchased a new truck with Christ Blair, had an AMAZING experience. We were in contact with multiple dealers and Chris was the only sales man who made our trip back worth while. We're walking out with such a great deal, and the process was so laid back and straight to the point. If you're looking for someone to work with, we HIGHLY reccomend Chris Blair. He did not hound us down or nickel and dime us, we really appreciate his help!!!! More

Three hours to get a new battery installed under warranty Then they charged extra for "battery service", after which the terminals were still covered with thick white corrosion. They even tried a windshield r Then they charged extra for "battery service", after which the terminals were still covered with thick white corrosion. They even tried a windshield repair scam, where they say they can get your windshield dings repaired at no cost. Then they come back and say that your insurance won't pay, but they will do it for a discounted cash payment. They deserve the very low rating that most of their service customers give them. More

Horrible Service & Too Expensive All I wanted was an oil change. Two hours later I received a recommended list of needed repairs. First of all, you have to pull your vehicle into th All I wanted was an oil change. Two hours later I received a recommended list of needed repairs. First of all, you have to pull your vehicle into this building where a service specialist comes out with a clip board. You go inside as they take your information and there's a line of employees behind computers. I knew right then Auto Nation Ford was going to try to squeeze what they could out of me. The individual I worked with was actually very polite, but I told him specifically.... All I need is an oil change. The waiting area was very sterile and discomforting. The setup was horrific as you have to walk by all these people who are only interested in what they are doing. I hated every moment of being there! The oil change took two hours and $70 later I was ready to talk to the manager. So, know this whom ever created this debacle of a business... Your business model is corporate sabotage, mundane, and will not drive repeat or referral business. I didn't mind paying a premium being closer to home and getting my Ford serviced with Motorcraft parts, but the impersonal level of service and the offensive fee sheet I received for repairs is an insult to my personal needs. If I knew the outcome and the time I wasted there was going to be an ordeal, I would have driven to the dealership I have been using for years and gladly sat in traffic! Your Service Dept. needs a serious overhaul and you could start by firing the simpleton who created it! More

Don't purchase your vehicle here!!!!!!!!! They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said They lie to you, they steal your money !!!!!!! I bought extra warranty for my truck and today when I went to get my rear camera checked out they said that was not part of my warranty soooooo basically I paid over $6000.00 extra for my truck and that's not covered which that's why I got the warranty in the first place ,they sure know how to lie and get you to buy from them, never again will I purchase from them nor do I recommend this dealership to anyone . These people are very rude and and didn't even care that I was unsatisfied with there service , but since my bank already paid for everything well I guess that's all they care about. More

Listen To The Bad Reviews Or You Will End Up Like Me! If only I had looked at the 1 star reviews and heeded before I bought. Do not do business with this AutoNation location. I bought a 2011 BMW X5 50i. If only I had looked at the 1 star reviews and heeded before I bought. Do not do business with this AutoNation location. I bought a 2011 BMW X5 50i. The vehicle said I had 1600 miles to the next oil change on the computer when I got home and looked at that, so I knew they didn't do the claimed oil change before they sold me my vehicle. I was going to just accept they'd gotten me on that and take care of it myself, when I got a call I had to drive the 45 minutes to an hour back to let them do the emissions inspection that wasn't done before they sold the vehicle to me (or had expired and they had to do it again). So I decided to ask for my oil change, and they agreed. I made an appointment, brought it in, and they put new oil in the vehicle, but couldn't change the filter because they didn't have the right tool in their shop. I kid you not. That means the new oil is ruined, you have to change the filter at the same time you do new oil. But even better - they put on the second page of the paperwork that they diagnosed an oil leak from the engine. They didn't tell me about this since I'm sure they knew it was leaking when they sold the vehicle to me, but sold it to me anyway. I call my salesman Ahmed and he tells me, take it to your mechanic, it's yours. Then, and I have this recorded, he said "they can't even change your oil right, how can they diagnose an oil leak?". My cell records all my calls, again I have it recorded. Oh, and the nice replies from AutoNation here's our number please call us so we can make it right? That's their main number for the recording to choose a department - I'm still waiting on a call back from manager Chris from last week. Fat chance that's going to happen. Don't let yourself feel like a screwed idiot like I do right now - don't buy from this dealership. If you do you may really wish you'd listened to me. More

Good buying experience Ennis (internet sales) and Craig (biz mgr) were both great. Huge stock of F150's, good mfr discounts offered at the time, and no pressure to buy vehic Ennis (internet sales) and Craig (biz mgr) were both great. Huge stock of F150's, good mfr discounts offered at the time, and no pressure to buy vehicle or add on items. This was as pleasant as any new car buying I've had. I'd go back. More

Rude sales and dishonest This place will have your blood pressure up. I came in to make a purchase and new I was buying a used car. The sales person Kalil seemed very nice and This place will have your blood pressure up. I came in to make a purchase and new I was buying a used car. The sales person Kalil seemed very nice and ready to work with me even though my credit wasn't great. He showed me a 2013 Dodge Charger but only the inside of it because it was close to the end of the day and it was dark. At first he made up some excuse saying it was locked up and all techs were gone. That should have been my warning. So the deal was made but the car wasn't ready because they said they were doing body work and wanted to make sure the paint dried and no damage would be made from it not being dry. Then when I made my finally down payment it still wasn't ready and I was told two different things. 1st work was still being done and 2nd it was just locked up already and the tech had left. So when it finally came time for me to pick up my car I was so excited that I just hoped in and took off and the next day I noticed a huge dent on the side of the car on the passenger side. I was floored I immediately called my sales person back and left a message and he never called back. So I called the manger a few days later and he told me to bring it in. I haven't even had the car a week and a knocking sound came from below the car to. I couldn't believe it. I understand it's a used car and things happen but not even a week of having it something happens. Then when I came in to drop it off my salesperson Kalil was so rude and told me that he didn't have to make the deal with me. He said they had to work so hard on getting me a deal. He got loud with me and my son eight year old son was with me. He said it was my fault because I was rushing them and even was throwing his hands up at me. I was told it that they didn't have the key and so yes I was rushing it because I felt like I was being fed lies. This was not professional at all. I did not raise my voice at him. I just told him the issues and it should have been left at that. I will never recommend this place to anyone. Ive was a sales manager for 13 yrs and I never treated a customer in that manner. They need to remember a sale just doesn't end once a customer buys a vehicle it continues because one voice can help a business. I am floored and hurt. I was not respected as a customer. I did rush to the manager and tell him but he just told me that he didn't know the story and just stood there. As a manager I would have stated that I hear your concern and let's figure out what the issues is. I am in tears because no one should be yelled at especially a women in front of staff and other customers. More

Great service Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there servic Brandy German at Autonation Ford was terrific!!!! I look forward to going back on my next vistit... she turned my perspective around with there service department More