AutoNation Ford Katy

Employees are Somehow Not Their Responsibility We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took i We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took it back to a novice of a Service Advisor that had no clue what the light even meant or where the problem could be located. Picked up the vehicle and AirPods and a portable battery pack were stolen. Roughly $230 worth of merchandise. Service Advisor continued to say things would be made right. Only to receive word after 3-4 weeks that we would not be reimbursed “CITING LACK OF PREVIOUS ISSUES IN THIS REGARD, AND POLICY STATING WE ARE NOT RESPONSIBLE FOR ITEMS LEFT IN VEHCILES.” We are the rare case that something was stolen while the vehicle was in your possession? Hard to believe. Not responsible for items left in vehicles? So I take it you don’t care if your employees steal from paying customers? It’s just easiest to say we are not responsible? Poor management and customer service. More

Purchase of used F-250 My experience with Autonation Ford Katy was outstanding. I would also like to commend Claire Lindsley. She has great customer relations skills and mad My experience with Autonation Ford Katy was outstanding. I would also like to commend Claire Lindsley. She has great customer relations skills and made the whole process enjoyable. Also, Chad in financing was great to work with. He explained everything and there was no pressure to buy add on products More

Worst Service Took my truck on a Joy Ride I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it afte I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it after taking it on mud ride. More

Ford Focus purchased new and sucks Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 t Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 times. Now at only 68,000 miles the blend door actuator was replaced with a $100 deductible warranty payment. The day after I picked up the car the original thumping noise in the dash started up again. Ford is going downhill big time. I am going to get rid of the xxx Ford and never buy Ford again. Oh and one more thing. Last time I had an oil change they said my battery was leaking and the terminals needed to be replaced. Well that was a complete lie. I contacted NTB where I purchased the battery and had a warranty. The battery was NOT leaking it had a weak charge from the terminal corrosion. All they could do is clean up the terminals and connection because you cannot replace those types of terminals. You have to replace the main harness which is a bigger job. So Autonation Ford service donkeys were lying and trying to bilk me for $175 plus tax. Way to look out for your customers. What a joke of a car manufacturer, dealership and service center. No wonder their bond status was downgraded to JUNK bond as of August 2018. Good luck with your 12 Billion dollar restructuring - I think bankruptcy will be the next real option. More

Service scam and add on Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. Bu Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. But you really need a battery it’s caroded and old... my Wife .... really we just replaced it 3 weeks ago... service writer... ummm it’s the cables they are really bad ! Hmm I think we sanded and cleaned them completely before install of the battery !!! Actually I did.. there was no battery issue !!!!!! You need a fuel filter and your injectors cleaned .... really there has been no performance issues with the car, how do you know that ????? Could you tell by just looking at the car sitting in the service wriihting area, because no one ever drove the car. By the way the car is driven about 15 mikes a week..... Folks this service is like most of the Autonation dealership service departments chock full of deceptive lying service writers that are looking for add on’s to pad there commission checks. Guys BEWARE do not send your daughters or wife’s to this dealerxxxx because they will Vulture them and put there ripoff game in full play !!!!!!! I am going to contact Ford the BBB and the attorney general and several TV stations on their practices..... we will see if they are smileing all the way to the bank after that !!!!!!!!!!!!! More

I purchase a 2018 Ford Edge with the help of James Mainer James was an outstanding help on my selection of my Ford. I will recommend James to all my friends. I will come back to AutoNation in 2019 for my Ford James was an outstanding help on my selection of my Ford. I will recommend James to all my friends. I will come back to AutoNation in 2019 for my Ford F-150 cause of awesome salesman. More

Horrible Experience. Not Recommended I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything wen I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything went downhill. I had an issue with my brand new explorer and needed a loaner to get to work. When i purchased the extended warranty in finance, the gentlemen assured me that I will always be getting a loaner when my car is brought in for service. When I called to schedule an appointment to bring in my vehicle, the lady was very rude and was not cooperative telling me I was misinformed that I would have to purchase rental coverage in order to get a loaner vehicle. After extensive back and forth, she then tells me that I am able to get a loaner but there is a long line. This tells me that this dealership will do and say anything to get the sale and not help after. When I purchased the vehicle, I received several phone calls asking how my experience was and to leave a good review with ford about my experience. After I left a good review with ford, seems like they didn't care about anything else. I would not recommend this dealer to anyone. More

I love my new baby! iWeb into the dealership a little apprehensive about buying a new vehicle, my Salesman Brian Simon was absolutely amazing! He helped me in every possi iWeb into the dealership a little apprehensive about buying a new vehicle, my Salesman Brian Simon was absolutely amazing! He helped me in every possible way to get me driving off the lot in a new car. I would definitely recommend buying from AutoNation Ford in Katy! More

Used Car purchase Automation was great. Very straightforward and friendly; we worked with Richard and Irman and the entire process was seemless. Ended up purchasing tha Automation was great. Very straightforward and friendly; we worked with Richard and Irman and the entire process was seemless. Ended up purchasing that day. Will come back for future purchases! More

THIS IS NOT AN HONEST USED CAR DEALERSHIP THIS IS NOT AN HONEST USED CAR DEALERSHIP. I had looked for a 4-door truck for a while to accommodate my growing family. I found a truck that was THIS IS NOT AN HONEST USED CAR DEALERSHIP. I had looked for a 4-door truck for a while to accommodate my growing family. I found a truck that was a little bit less than the rest, maybe by a few hundred dollars or so. Was not really excited to got the no haggle route and I was right. I live 2 hours ago and decided to check it out. I ended up buying the truck and am happy with it but after footing a few repairs I pretty much came out even or a little behind had I had an honest dealership. Auto Nation is another group of slick salesmen that will do anything but give you the truth and a straight answer. I asked Amine my salesman and his manager Sam at least 3 times about the condition of the brakes and was assured that they were in great shape. They kept dodging the actual question and tell me the it meets safety standards. I should have walked out then. I had my son with me and was distracted. I should have returned the truck but I got stuck with this truck because life got in the way of me returning. One should not have to get their brakes changed less than a thousand miles after purchase. These folks are questionable. They are question dodgers. I will not even bother to look of my next vehicle if it is here. THIS IS NOT AN HONEST USED CAR DEALERSHIP. I expect they to paste their half hearted apology below. Much like the email that I got. Most people call the next day. This dealership is not one of integrity. More