AutoNation Ford Katy

Very professional and caring....would recommend this dealership to all. This was not the first car I bought from Autonation, Katy.......5 star for all! dealership to all. This was not the first car I bought from Autonation, Katy.......5 star for all! More

Had to wait two weeks to take delivery of used vehicle I purchased because they were waiting on a oil & air filter to arrive to complete their pre delivery inspection with a Autonation dodge dealership 1/ I purchased because they were waiting on a oil & air filter to arrive to complete their pre delivery inspection with a Autonation dodge dealership 1/2 mile down the road that had the parts in stock. Employee took the only jack in the truck out which the salesman & I had to hunt down in case I had a flat on the way home. Never did locate the packet with the lug wrench and spare tire release rods. The truck had a door molding lose when I test drove it. No big deal I thought. I would be able to glue it back. Showed up to pick the truck up and the molding had been pulled off. At least they still had it. Tracked it down in make ready & got it back to save me from buying a new one. This was the 2nd truck I picked out. The 1st one I returned within their 5 day no questions asked policy due to issues my mechanic found the day after I got it home. When I ran an OBD test on the 2nd truck it had a few minor repairs, EGR valve/O2 sensor, no big deal. I showed the salesman standing behind me. He said that was historical data… I was running a live data test!! He said if I didn’t take this one I’d be taking an Uber home !! I told him, “I’ll be taking an under home with a big fat check in my pocket”( equity from trade ). Never heard Uber mentioned again. They did give me a loaner vehicle that I had to return after 7 days & put me in another one for the last 7 days. So that was appreciated. More

I think some associate do not know their job or better still are indifferent about the need of customers. I had to leave this ford dealership to another Ford dealership to get same service same day and at still are indifferent about the need of customers. I had to leave this ford dealership to another Ford dealership to get same service same day and at a price far less than what an associate gave me and worse of all he told me my truck will be ready in three to four days. More

Service Dept was excellent. Robert was very helpful as usual. usual. More

I was an hour earlier than my appt and was first advised that it will take two(2) hours for the service. But, I was called 45 min later that it was done. Great Job! did not have to wait two(2)hr for the ser that it will take two(2) hours for the service. But, I was called 45 min later that it was done. Great Job! did not have to wait two(2)hr for the service. More

Many thanks to Christian Falquez.he is a great sales man that makes the deal go very smooth in very short time I personally recommend him. Moamen that makes the deal go very smooth in very short time I personally recommend him. Moamen More

I worked with Mike Cybulski and he made buying my new truck a breeze. He was on top of the details and I was in and out of the dealership in no time which is pretty rare when buying a new car! Steve wa truck a breeze. He was on top of the details and I was in and out of the dealership in no time which is pretty rare when buying a new car! Steve was there to offer his assistance as well, which was an added comfort. They did a great job and I'd happily send anyone looking for a new Ford to these guys. More

Mark from the service department and Mr. Sanchez the supervisor gave exemplary customer service. I had a frustrating issue but they worked hard to make it right. Thank You. supervisor gave exemplary customer service. I had a frustrating issue but they worked hard to make it right. Thank You. More

I had a recall on my car and not only was that fixed, but there was another recall that I was not aware of. I was notified about it, ot was also fixed at the Sam time. but there was another recall that I was not aware of. I was notified about it, ot was also fixed at the Sam time. More

I usually deal with Service Advisor Armando G. He is always ready to help me in any way he can and answers all of my questions and concerns. He has always gone above and beyond for me. This past visit, always ready to help me in any way he can and answers all of my questions and concerns. He has always gone above and beyond for me. This past visit, I had the pleasure of dealing with Dustin. Again, very professional and was more than happy to listen and answer all of my questions and concerns. The whole service department (Technicians and Service Advisors) are very professional and take pride in their work. Keep it up! More