AutoNation Ford Katy

Great dealership, terrible sales manager My husband was really interested in a fairly new car (Acura with 11,995 miles). He drove the vehicle to be inspected by a local mechanic. The mechanic My husband was really interested in a fairly new car (Acura with 11,995 miles). He drove the vehicle to be inspected by a local mechanic. The mechanic found an issue with the vehicle and advised my husband to have the dealership fix it, before buying. My husband, still optimistic, returned the car to the dealership and raised his concern to the salesman and his manager. The manager came out to inspect the car and did not deny my husbands concern, and felt that because the car was under warranty, that he should still consider buying it. My husband did not want to buy something that was broken, and then have to go through warranty to fix it. He asked that the dealership fix it or submit the warranty themselves before selling. When my husband was repeatedly questioned, he replied with “I don’t feel comfortable buying something that I know I will have to submit to warranty to fix..would you?” The salesman’s managers response to that was: I’ll buy whatever I want...Then walked away The salsperson, Frank, was great. His boss on the other hand, needs to learn to not take things personal. My husband had valid concerns and asked if they could be fixed, which is a fair ask when buying a $24,000 vehicle. If the manager offered to help us find another vehicle, or have his mechanic look at the car again, or even explain to my husband that he did not agree, while remaining respectful, then i would not be writing this review. This behavior was completely unprofessional, especially since we already agreed on a fixed interest rate and accepted the sticker price. We were so close to buying and are now pretty bummed. Note: I have proof of the price and APR % that was offered, signed by my husband after running a soft credit inquiry. More

Unethical, Unprofessional - Don't go there. Note: This is an update to my previous review posted below. In short: Do not go to AutoNation Ford Katy unless you want to sell your dignity, hono Note: This is an update to my previous review posted below. In short: Do not go to AutoNation Ford Katy unless you want to sell your dignity, honor and self-respect. Here is why: I bought my 2018 F150 from AutoNation Ford Katy back in Dec 2017. The salesman there who helped with my internet query was Brandon. I could not tell more good things about him until I had realized what exactly he wanted me to do afterwards. Basically, before driving off the truck from the dealership, Brandon told me that I will be receiving a survey from the dealership, and I should fill it in, and then call him so that he can provide me a full gas tank for the favor. Well, the survey did come in the email, and I provided the response with truth i.e., The sale experience was good, but there was a long wait for the finance to take me, the facility was not good as there was no children's room, the bathrooms were dirty etc. Next day, I texted Brandon to claim the full gas tank - he said it takes a couple of days and he would call back. He didn't call me back, so I decided to text him again. He called be after an hour or so and completely lost it. He was totally unprofessional in his communication and told me that I had let him down by not giving him and the dealership all 5 stars. I told him whatever the truth was, and I don't appreciate his tone of voice. He said I wouldn't be getting the free gas tank; and hung up. I was in a rush at the time of the call, and didn't care much about someone whining. But, as I left the house, I realized what he actually meant by it. Basically, he was asking me to LIE to the survey and give him and his dealership a 5 stars. At that point, I texted him again. You can see the text conversation attached, and judge for yourself. His way of dealing with his customers (now that the sale was completed) is totally unnecessary. His ask from me to lie on the survey for the sake of getting a 100% was totally unethical. I wouldn't sell my soul, honesty, dignity and self-respect just for free gas of tank. Hope you will do the same, and not go to this dealership. Old Review: I had a great experience with AutoNation Ford. Brandon is great, he took time to explain several different trim levels and differences. He was very competitive with pricing and compare with few other options that I brought to his attention. Without Brandon, I probably would be end up with a different dealership. I would recommend Brandon and the team to anyone for new cars. More

Now I understand why they have an F with the BBB Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 ho Now I understand why they have an F with the better business bureau! Service department unfortunately just is awful. 8:15 appointment and took 6 hours. Solution, two pieces of tape. Here is the big issue--- First you set an appointment, only to have the service guy toy with you about what time it will be done. When I said I'd wait for it, i was given attitude. Then both the mechanic and service guy were bad mouthing me in my truck, not knowing my cameras were recording. To top it off, someone was upset because they couldn't get into my center console. Why you need to get into my center console to fix my driver side window, you tell me- To top it off, both the service guy and mechanic went for a drive in my truck. The service guy has absolutely no reason to be in a vehicle. As a matter of fact, he's not allowed according to autonation ford. And when they notice the camera, they unplug it. Check out my yelp review on them and you can watch the videos as I posted them online. Update- as of December 20, 2017 they refuse to work on my vehicle because I posted the videos and this review. Local news stations have taken an interest in this story and more to come. - More

My new 2017 F-250 Lariat I had a great no pressure experience at Auto Nation..I have been pricing and researching a new truck for about a year..I actually dreaded going to an I had a great no pressure experience at Auto Nation..I have been pricing and researching a new truck for about a year..I actually dreaded going to any dealership to look and see what was available..I did shop two other dealers and was not impressed with the sales associate..My third stop was here at Auto Nation..I was shown several different vehicles that were what I described, and after being shown and test driving the F-250 Lariat , I was impressed... It had all the things on my list, full size bed, Black Leather,power everything, sun & moon roof, and heated and cooled seats and more... The salesman Jordan Fahy, was knowledgeable, efficient and actually listened to what I wanted...We did a little haggling, and in less than two hours, I was out the door..Because I had ridden my motorcycle to go shopping, Jordan had the truck detailed, filled with diesel and delivered to my home...First Class Service !!! I can add that unlike other dealers they don’t do worthless addons, and there were ZERO surprises when I signed the paperwork...I am very pleased with Jordan and Auto Nation... More

Very disappointed I bought my Sonata on 11/30/2017 called the salesman on Friday to inform him on the problem with the brakes & Rotors. I was told to bring it in that M I bought my Sonata on 11/30/2017 called the salesman on Friday to inform him on the problem with the brakes & Rotors. I was told to bring it in that Monday I had someone to take it for me then they said bring it Tuesday morning well nothing was fixed before the person I had take it have to be to work so they were waiting on the parts an reschedule it for repair! Now the saless man won't return my call but I don't have a problem popping up an making a scene for customers to walk out an not purchase anything More

Terrible Ford Dealership This place is horrible. The financial guy was very happy when I came in, after I declined the additional protection warranty, he got upset and didn't This place is horrible. The financial guy was very happy when I came in, after I declined the additional protection warranty, he got upset and didn't feel like helping me finish up the paperworks! They would lure you in with low prices and once you buy it, you are on your own. I bought a lemon 2017 Mustang and I've been trying to get it fixed for at least 2 months now. They don't even provide me a rental car although I told them I need a car to drive to work. I finally took it in for service and the problem still exists! They told me I can drop off my car at 7am on Friday, BUT they WON'T touch it until MONDAY! They made excuses one after another to avoid the service on my car! Anyway, I would never buy anything from this dealership. MUST STAY AWAY from this place as much as possible. More

Which part of not repairing my truck do you not understand?? Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told Brought my Ford F350 there after it was broken into. Dashboard was broken, window, tint and the peddles. When I was filling out the paper work I told them not to repair the vehicle since my company has it's own mechanic. It took them 4 weeks!!! for a broken dashboard and the throttle pedals to be estimated for our insurance company. In the meantime I have told them that I did not want it repaired. Finally they got things together for the insurance company. I did tell them 3 times at least and also told our insurance company that we are not going to do the repairs at their dealership. They repaired anyway at triple the cost of our own mechanic. Of course releasing the vehicle upon paying the additional $1,500.00 we could have saved by having our own mechanic doing the work. Be careful because I heard another family complaining about the same actions while I was there waiting for the service person to arrive from lunch. It appears to be part of their business model to do that to clients. Where I just asked which part of not repairing my truck did you not understand??????!! Last time I set foot in that dealership. Feel screwed enough with the recent flooding of my house and business. Don't need them to help me some more down the drain! More

PRICE CHANGE AT DEAL CLOSING I have been searching for a 2017 F-150 the last few weeks. Well the 2017 has seatbelt recall that can't be sold so I have moved onto a 2018. I have u I have been searching for a 2017 F-150 the last few weeks. Well the 2017 has seatbelt recall that can't be sold so I have moved onto a 2018. I have used the value my trade feature feature that every dealer has on their website. I consistently got a 21.2K to a 26.2K value range subject to on-site appraisal as expected. I carried truck Automation Katy with me to look at new trucks and asked the salesman to get an appraisal performed while we looked at cars. I had to leave before the appraisal was ready, the salesman agreed to call later with the value. Three days later I got a value of 23K, all is good. I return a few days and select a 2018 F150. As western the writing the offer up the salesman informs me my truck value is 21.2K after his folks have looked at it. The jist of this tale is he told me one value and then tried to drop it almost 2K as we are going to the finance guy. Now they are trying to blame me taking an online quote and applying to the deal. I have the 23K offer in an email signed by the salesman. VERY SHADY at BEST. WHAT WOULD YOU DO IF SOMEONE CHANGED YOU TRADE VALUE AT THE LAST MINUTE?????? BE CAREFUL, IN WRITING DOES NOT MEAN MUCH HERE. NO HONOR. More

Pete Hunter MINUS 10 DISGUSTING/WASTE OF TIME! Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who was 'talked down' to...disgusting and a 1,000% TOTAL jerk...wasted my time and hurt my feelings at a time when NO ONE needs this! We have enough to deal with after Storm Harvey. The SUPER HEROES of this dealership are Lakin, service advisor, Bob, shop manager, Thomas, Darrell Carrie, I have emailed, Ryan Lotowski, the GM. I cannot get through to speak to Ryan because as the GM, he NEEDS to know how Pete Hunter treats, with arrogance and disdain, women. I have NEVER EVER been treated with such disrespect and disdain. I am writing a GREAT letter about a few Super Heroes who are kind and respectful! The dealership needs to send Pete Hunter to a course on HOW TO TREAT CUSTOMERS with RESPECT and an attitude of customer service! I am writing Mike Jackson, CEO and Executive Vice President of Customer Care who states on the website that his FOCUS: CUSTOMER CARE. A dealership is only as strong as its weakest link. Peter Hunter IS the weakest link! More

Awful every step of the way Every step of the car buying process was ridiculous with this dealership. The only positive thing they had going for them was they had the exact car I Every step of the car buying process was ridiculous with this dealership. The only positive thing they had going for them was they had the exact car I wanted. Emailed the salesman and he never returned emails. Went in to purchase and they tried to tell me their low price was only if I took their financing - not true, it was from a Ford and dealer rebate. I felt lied to every step of the way. Finally purchased the car and when I went to pick it up, the salesman didn't know how to do something as simple as pair my phone to the car. My dad had to sit in the backseat looking at YouTube videos to tell the salesman what to do. There was also a paint chip in the car that they couldn't fix at the time because the person that does that wasn't there. So I had to take the car back the next week. Salesman told me what time to bring him the car to get it fixed and when I showed up at that time, he wasn't there yet, so I had to sit around and wait for him. I also told him I wanted the windows tinted and had been given a price when I bought the car to bring it back for tinting. Well they didn't want to honor that and my salesman told me I was making it up even though I had proof. Took nearly 5 hours to get my windows tinted so I sat at the dealership for more than 6 hours total without so much as an offer for a loaner. Then I get a call to come to the service dept to get my plates. I show up and am told they don't have them and I need to go to the used car building to track them down. So I had to go find my plates and then bring them back to the service dept for them to install them. The whole process has been one big nightmare. It's a good thing I love my car, because otherwise it wouldn't have been worth it. I am so glad to never have to deal with these people again!!! More