AutoNation Ford Katy

Mixed Results. Could be better, could be worse. The price of the F150 I purchased was very good. The vehicle was as described except for some dealer add-ons that weren't shown anyplace on the websit The price of the F150 I purchased was very good. The vehicle was as described except for some dealer add-ons that weren't shown anyplace on the website or sticker. The car was totally ready to go at the time we set for pickup. The pickup process and the explaining of the features was quick and painless. The staff was polite and prompt. I greatly appreciated all these things. BUT, it took a lot of work to merely pay the advertised price of the vehicle. The experience was full of the worst things car dealers routinely do... you're told a price and it changes. Constantly. At first you 'qualify' for everything and then that rebate you were going to get disappears (even after asking explicitly if a certain rebate would apply at the very start and being told yes). You agree on a price (yes, you can negotiate) and then there are add-ons to the price of the vehicle (tint insurance? Haha.). Dealer add-ons should appear on the website, IMHO so they aren't a surprise. Negotiate those out of the price of the car. The total price of the car should actually be a TOTAL. You are told there are no other fees for the vehicle except for tag, title, tax. Then more fees magically appear on the purchase order. Our purchase order had to be corrected maybe 4-5 times and somehow the 'errors' were never in our favor. Imagine that. If the sales rep tells you there is not a dealer documentation fee (or that he doesn't know if there is one)- he is lying, so negotiate your price accordingly. I recommend doing everything via phone and email. This will allow you to skip the hard sell on warranties and other junk you don't want or need . Test drive the same type car elsewhere. Then work on price, and secure your financing at your own bank or credit union. Bring a check, pick up the car, ask your questions and go. If you do that, it's an ok experience. If you're willing to eat a few hundred bucks of dealer fees and another almost 1K in add ons, then you can go the no-haggle route. I can't comment on that because I didn't go that route. I suspect it would have been a fine process. More

They will return your car with problems it did not have I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very ru I took my car for an air bag replacement recall and got it back with the audio and bluetooth system not working.Took it back and the clerk was very rude and they did not took any responsibility. I ended paying more than 200$.They were very rude and did not listen to my requests and never gave me a cause of the issue. I will pass this information to my peer group and known people. More

2018 FORD F150 NOT A GOOD PURCHASE! WAS TOLD NEW TRUCK WAS READY TO GO. ENGINE SURGING. BAD VIBRATION THROUGH OUT TRUCK AT ALL SPEEDS. TOOK IN FOR SERVICE. WAS TOLD IT WAS ALL FIXED. WAS TOLD NEW TRUCK WAS READY TO GO. ENGINE SURGING. BAD VIBRATION THROUGH OUT TRUCK AT ALL SPEEDS. TOOK IN FOR SERVICE. WAS TOLD IT WAS ALL FIXED. ASKED TO HAVE SOMEONE TEST DRIVE TO MAKE SURE. WAS TOLD THAT TECH SIGNED OFF ON JOB SO ALL IS GOOD! PICKED UP WITH NOTHING FIXED. PARTS HAD BEEN REPLACED BUT EVIDENTLY NOT THE CORRECT PARTS!. SALES EXPERIENCE WAS TERRIBLE AND SO WAS THE SERVICE SIDE OF THINGS. HAVE BEEN IN CONTACT WITH FORD ABOUT THE ISSUES. THEY ARE LESS THAN ZERO HELP. THEY ACTUALLY TOLD ME TO CONTACT THE BETTER BUSINESS BUREAU OR TEXAS LEMON LAW. More

Employees are Somehow Not Their Responsibility We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took i We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took it back to a novice of a Service Advisor that had no clue what the light even meant or where the problem could be located. Picked up the vehicle and AirPods and a portable battery pack were stolen. Roughly $230 worth of merchandise. Service Advisor continued to say things would be made right. Only to receive word after 3-4 weeks that we would not be reimbursed “CITING LACK OF PREVIOUS ISSUES IN THIS REGARD, AND POLICY STATING WE ARE NOT RESPONSIBLE FOR ITEMS LEFT IN VEHCILES.” We are the rare case that something was stolen while the vehicle was in your possession? Hard to believe. Not responsible for items left in vehicles? So I take it you don’t care if your employees steal from paying customers? It’s just easiest to say we are not responsible? Poor management and customer service. More

Purchase of used F-250 My experience with Autonation Ford Katy was outstanding. I would also like to commend Claire Lindsley. She has great customer relations skills and mad My experience with Autonation Ford Katy was outstanding. I would also like to commend Claire Lindsley. She has great customer relations skills and made the whole process enjoyable. Also, Chad in financing was great to work with. He explained everything and there was no pressure to buy add on products More

Worst Service Took my truck on a Joy Ride I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it afte I left my truck for a recall when I came to pick it up they put 23 miles on it and it had Mud caked all over the truck. They didn't even clean it after taking it on mud ride. More

Ford Focus purchased new and sucks Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 t Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 times. Now at only 68,000 miles the blend door actuator was replaced with a $100 deductible warranty payment. The day after I picked up the car the original thumping noise in the dash started up again. Ford is going downhill big time. I am going to get rid of the xxx Ford and never buy Ford again. Oh and one more thing. Last time I had an oil change they said my battery was leaking and the terminals needed to be replaced. Well that was a complete lie. I contacted NTB where I purchased the battery and had a warranty. The battery was NOT leaking it had a weak charge from the terminal corrosion. All they could do is clean up the terminals and connection because you cannot replace those types of terminals. You have to replace the main harness which is a bigger job. So Autonation Ford service donkeys were lying and trying to bilk me for $175 plus tax. Way to look out for your customers. What a joke of a car manufacturer, dealership and service center. No wonder their bond status was downgraded to JUNK bond as of August 2018. Good luck with your 12 Billion dollar restructuring - I think bankruptcy will be the next real option. More

Service scam and add on Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. Bu Brought in our 2011 Ford Fusion for some recalls..... as usual the had no parts to fix the recalls... give us a month or so we will have the parts. But you really need a battery it’s caroded and old... my Wife .... really we just replaced it 3 weeks ago... service writer... ummm it’s the cables they are really bad ! Hmm I think we sanded and cleaned them completely before install of the battery !!! Actually I did.. there was no battery issue !!!!!! You need a fuel filter and your injectors cleaned .... really there has been no performance issues with the car, how do you know that ????? Could you tell by just looking at the car sitting in the service wriihting area, because no one ever drove the car. By the way the car is driven about 15 mikes a week..... Folks this service is like most of the Autonation dealership service departments chock full of deceptive lying service writers that are looking for add on’s to pad there commission checks. Guys BEWARE do not send your daughters or wife’s to this dealerxxxx because they will Vulture them and put there ripoff game in full play !!!!!!! I am going to contact Ford the BBB and the attorney general and several TV stations on their practices..... we will see if they are smileing all the way to the bank after that !!!!!!!!!!!!! More

I purchase a 2018 Ford Edge with the help of James Mainer James was an outstanding help on my selection of my Ford. I will recommend James to all my friends. I will come back to AutoNation in 2019 for my Ford James was an outstanding help on my selection of my Ford. I will recommend James to all my friends. I will come back to AutoNation in 2019 for my Ford F-150 cause of awesome salesman. More

Horrible Experience. Not Recommended I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything wen I purchased my vehicle from Autonation Ford in Katy. Everything from buying the vehicle to driving off the lot was fine. After a week, everything went downhill. I had an issue with my brand new explorer and needed a loaner to get to work. When i purchased the extended warranty in finance, the gentlemen assured me that I will always be getting a loaner when my car is brought in for service. When I called to schedule an appointment to bring in my vehicle, the lady was very rude and was not cooperative telling me I was misinformed that I would have to purchase rental coverage in order to get a loaner vehicle. After extensive back and forth, she then tells me that I am able to get a loaner but there is a long line. This tells me that this dealership will do and say anything to get the sale and not help after. When I purchased the vehicle, I received several phone calls asking how my experience was and to leave a good review with ford about my experience. After I left a good review with ford, seems like they didn't care about anything else. I would not recommend this dealer to anyone. More