AutoNation Ford Katy

I love my new baby! iWeb into the dealership a little apprehensive about buying a new vehicle, my Salesman Brian Simon was absolutely amazing! He helped me in every possi iWeb into the dealership a little apprehensive about buying a new vehicle, my Salesman Brian Simon was absolutely amazing! He helped me in every possible way to get me driving off the lot in a new car. I would definitely recommend buying from AutoNation Ford in Katy! More

Used Car purchase Automation was great. Very straightforward and friendly; we worked with Richard and Irman and the entire process was seemless. Ended up purchasing tha Automation was great. Very straightforward and friendly; we worked with Richard and Irman and the entire process was seemless. Ended up purchasing that day. Will come back for future purchases! More

THIS IS NOT AN HONEST USED CAR DEALERSHIP THIS IS NOT AN HONEST USED CAR DEALERSHIP. I had looked for a 4-door truck for a while to accommodate my growing family. I found a truck that was THIS IS NOT AN HONEST USED CAR DEALERSHIP. I had looked for a 4-door truck for a while to accommodate my growing family. I found a truck that was a little bit less than the rest, maybe by a few hundred dollars or so. Was not really excited to got the no haggle route and I was right. I live 2 hours ago and decided to check it out. I ended up buying the truck and am happy with it but after footing a few repairs I pretty much came out even or a little behind had I had an honest dealership. Auto Nation is another group of slick salesmen that will do anything but give you the truth and a straight answer. I asked Amine my salesman and his manager Sam at least 3 times about the condition of the brakes and was assured that they were in great shape. They kept dodging the actual question and tell me the it meets safety standards. I should have walked out then. I had my son with me and was distracted. I should have returned the truck but I got stuck with this truck because life got in the way of me returning. One should not have to get their brakes changed less than a thousand miles after purchase. These folks are questionable. They are question dodgers. I will not even bother to look of my next vehicle if it is here. THIS IS NOT AN HONEST USED CAR DEALERSHIP. I expect they to paste their half hearted apology below. Much like the email that I got. Most people call the next day. This dealership is not one of integrity. More

Unreliable work and poor customer service I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came I brought my truck today for oil change and tire rotation as part of maintenance. After 1 1/2 hour of waiting, the staff said that the services I came for is finish. Believing that the oil change and tire rotation was done, I paid the corresponding fee for the services rendered. To my dismay, when I cheked my vehicle, I knew for a fact that the tire rotation was NOT DONE! The reason for me to know this is because I had a scratch mark on the RIGHT REAR tire which is very distinct from the other tires. If the tires were indeed rotated, the said tire with the scratch mark on it would have been rotated in the front wheels. I went to talk to the manager about the observation that I had, after a few minutes of inspection he said he will have the tire rotation done again. No apologies and no explanations were given as to what happen to the tire rotation and I wasted another 30 minutes waiting for it to be done. Is it not called DISHONESTY on the part of your staff? Customers come in and pay for the services they need believing it would be done, putting our complete trust in your company. If a customer is not as observant, then your staff would have gotten away without doing their job. VERY DISAPPOINTING SERVICE!!! More

Excelente experiencia en la compra de mi camioneta F-150 Realmente fue una excelente experiencia desde todo punto de vista: no fue necesario hacer cita apenas llegamos Eric Serrano nos atendio, le explicamos Realmente fue una excelente experiencia desde todo punto de vista: no fue necesario hacer cita apenas llegamos Eric Serrano nos atendio, le explicamos acerca de la camioneta que estabamos buscando y de inmediato comenzo la busqueda y la demostracion de camionetas que podian gustarnos. Eric es un excelente vendedor y muy amablemente nos atendio e hizo de este negocio una buena experiencia!! aun despues de la compra, nos sigue dando soporte ante cualquier consulta o pregunta que tengamos. Todo el personal involucrado en esta compra fueron muy amables !! estamos felices con nuestra nueva camionte y haber hecho negocios con Ford- autonation Katy I want to thank escecilly to Eric Serano who made this purchase a pleasant, good experience and he knew how to offer us exactly what we were looking for!!!! More

Incompetent, rude managment By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE w By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service...the ABSOLUTE worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me. Fast forward a few months. I need an oil change and I signed up for a PREPAID service plan when I bought the truck. There isn't another AutoNation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (My fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) He stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "By the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad. I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid AutoNation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a Ford customer since 2007 (4 vehicles total, 3 of those new) and an AutoNation customer since 2012. NEVER AGAIN. My first experience with an AutoNation Ford was so great that I went straight to AutoNation Ford for my next purchase but clearly, their standards have gone out the window. More

Very Poor Service!!!! The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk The service department is incompetent. I found them to be lazy and unwilling to go the extra mile for a customer. It was obvious that the service desk and service manager are used to handling upset customers because they seemed to have all the answers to get rid of me without having to do the required work on my vehicle even with a generous time allotment. The sales manager was more understanding but not helpful. He seemed surprised when I told him that I would not purchase another Ford again due to service related issues. Simply put, this dealership gives Ford a poor image. I let them know that I would place a negative review online for them and they told me “go ahead”. I guess they don’t care. Use the service department at your own risk. More

I think they were trying to get me killed ! Used vehicles they tried selling to me were just accidents looking for a place to happen. These cars should have NEVER been put up for sale. , To in r Used vehicles they tried selling to me were just accidents looking for a place to happen. These cars should have NEVER been put up for sale. , To in raged for words ! ( what I really want to say ) , Worst dealer I have had the mistake of ever going to in a long time. More

Maintenance service I bought a 2010 F150 2 months ago they promise to fix one item on the truck and I call I make an appointment to go there and they just give me the run I bought a 2010 F150 2 months ago they promise to fix one item on the truck and I call I make an appointment to go there and they just give me the runaround lie after lie between the salesperson and his supervisor in charge of ordering the parts if if you going to go down there and buy a vehicle do not work with this two-person Victor and imad because after they sell vehicle do they do not care about you or helping you out at all. More

Shady Katy Their used car manager is dishonest and they did not keep their customer "Pledge". It was just one of many issues. They insinuated that I caused bumpe Their used car manager is dishonest and they did not keep their customer "Pledge". It was just one of many issues. They insinuated that I caused bumper damage and that this is my responsibility! This was absolutely preexisting damage that was not identified by anyone in your body shop or dealership. By not identifying this issue doesn't default to the conclusion that the customer must have caused it. I have invested in two car rentals and driven almost 400 miles to get my purchase to reflect the condition of what I expected of a Ford CPO. This after getting delivery of the car in the condition of an auction vehicle, I had to correct the sloppy dealership detail work with a professional detail service. And the clincher is that Sam had the nerve to deduct $5 from the reimbursement check because it was a credit card surcharge? Unbelievable! As I stated before, I wanted to return this vehicle before due to the vehicle dirty condition from the dealership and poor maintenance by the previous owner. There were dents on the hood and front grill, paint gouge on the side door, stains on the seats, missing floor mats, unwashed interior, stains on the sun visor, scratches on the interior, chipped windshield. Not what you would expect from a Ford certified preowned. I was instructed by Maria, their finance officer who prepared my contract, that my vehicle return window from their 5 day Pledge was based on taking possession of the vehicle and not the contract signing date. Shady Sam, the used car manager, informed me the complete opposite. My wife witnessed the contract signing and validated that Maria made that official dealership statement to me. That the finance officer miscommunicated is not a legitimate excuse, it is just another in a long list of broken promises. This even makes me call into question the legitimacy of the CPO certification process of my vehicle. I will communicate my concerns directly to Ford, since they think they've done their due diligence in addressing my concerns. What they have done successfully is made me feel like a criminal instead of a valued customer. More