AutoNation Ford Katy

My name is Robert Ramirez and I dealt with Elena. We spoke on the phone and she was kind and courteous. I visited the Katy location for Auto Nation and Elena was very knowledgeable, professional, and co spoke on the phone and she was kind and courteous. I visited the Katy location for Auto Nation and Elena was very knowledgeable, professional, and considerate. She was a delight to work with. I will recommend everyone I know looking for a vehicle. I only wish that Elena will help all I send, because I know they will be in good hands. Thank you Elena More

I've been taking my Jeep to them for service since March 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $ 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $1300 TO FIX A LEEK IN THE ENGINE. THE NEXT DAY I GET IT BACK ITS LEAKING TRANSMISSION FLUID. SO DISGUSTED NOT ONLY THAT GOT AN OIL CHANGE TOO. NO STICKER ON THE CAR TO VERIFY IT WAS DONE OR NOT. THE GUY IS RIGHT IN HIS POST THEY'RE LAZY!! NOT TO MENTION YOU HAVE TO PAY FOR A RENTAL.. NO LOANERS !! More

AutoNation Ford Katy Service does not have their eye on the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 m the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 mile service. Well, it’s not due for another 5,500 miles, but I’ll plan for it. Today is oil change & rotate tires. When I drove to the dealership I noted front left was low at 28 psi, other 3 at 31 psi. When I get the truck back, & all tires are supposed to be rotated & filled up to 35 psi...front left tire is still 28 psi, other 3 are at 31 psi. The last major service was at 60,000 miles and cost $1,200, the tech left me a full can of BG fuel system cleaner in the cup holder. That was a $149 charge for a fuel system service, and I found BG fuel system cleaner for $14 online. When I brought it to Ford Service manager’s attention, instead of owning it, he treats me like I don’t know anything about simple maintenance...”oh we always leave you an extra can of fuel system cleaner”. Really? Always as in never in the last 35 year history of me getting vehicles serviced by the dealer have they ever tossed in a bonus can of fuel system cleaner...must be my lucky day! Or you suck as a manager and struggle with honesty and owning a screwup. Never mind the crazy 1,000% markup charge for “servicing the fuel system” 🤬 So now I gotta ask myself, did they really change the oil? Did they really use 100% synthetic? Is my truck still running rough since the 60,000 mile service because the spark plugs were not actually changed? I know who is not doing a $2,100 90,000 mile service on my truck. More

If I could give this dealership a zero star rating that is what I would do. I bought a Ford F150 from AutoNation Ford in Katy TX. I was lied too by the salesman, sales manager, and finance department. They is what I would do. I bought a Ford F150 from AutoNation Ford in Katy TX. I was lied too by the salesman, sales manager, and finance department. They will lie straight to your face and say anything to sell a car. I went to the dealership yesterday and spoke to a finance manager. He told me he couldn't help me. I called the dealership today this time asking for a sales manager. They transferred me then the the line lost connection. Was it intentional? Maybe it was an accident. I called them back and let the lady know they hung up on me. She apologized then transferred me straight to the sales managers voice mail. I left a voice mail but he never called me back. I guess that is how management services the dealerships customers. These guys will explain while misinterpreting the sales and finance documents to you. Once you sign your screwed. The dealership made its sale. They got what they wanted now they are done with you. I'll updated my post later just to let everyone know how this all turns out. More

They’re are reckless with vehicles in for service They They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of w They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of what you expect More

AutoNation Service Department just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The ac blows through the defroster and they don't seem to figure out how to fix the problem. My daughter purchase the extra warranty to cover rentals. When we brought it in it was doing the same thing. Our advisor witnessed it. Then after having the car for four days they said it wasn't doing it and could not fix the problem. Therefore they wanted us to pay $30 a day for the rental. I said it isn't our fault that they can't fix it and we have to keep bringing it back. I refused to pay for the rental since she purchased extra to have this in her policy. The service manager Henry S. insisted we pay it. I said it is not our fault you can't fix the problem. He was extremely rude to me and my daughter and to our advisor. Henry S. the service manager said we can never bring the car back to him to fix it. We were banded from coming back. I have never experienced such rudeness and inadequacy to fix a problem we have been dealing with several times. I asked for his business card and he said he didn't care if I reported him. He said, "Go ahead" My son was thinking of purchasing a car from this dealership. This will not be happening. This service manager doesn't even deserve one star. I feel badly of how he treats his workers in front of the customer. I do not know how the dealership puts us with such behavior. Total thumbs down to the service department at AutoNation Katy!!!! Especially the service manager Henry S. one of the rudest people I have encountered. I only gave it a one star because I had to for it to allow me to post!!! Otherwise I would have chosen none. More

Took my car in service today I was so pleased with mike ouida for taking care of me great job thank you for great service ouida for taking care of me great job thank you for great service More

Deceptive Practices and confuse the customer We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for selling it to ford...the new truck internet offer showed discounts from Ford and the Dealership; and below that was an incentive to another $1000 if financed through dealership (no small print that we could find about exclusions)...Well when we got there the new truck was waiting for a test drive which was fine. Next, they decided to reappraise our trade-in F-150..The salesman of course apologized for having to do some back and forth with his manager (bull!)...When it was done our original online offer was much less "because" and the $500 coupon not included...we finally agreed to get the coupon back...Meeting with the finance manger resulted in not getting our additional $1000 rebate which we didn't discover until home with the new truck. After an email with them (attached below)...manager "explained" that the $1000 rebate for financing was only if you "negated" other rebates already included...that is bull!...I feel that we got taken for about $800 on the trade in and $1000 on the advertised financing ploy. These guys then begged to get us to change our less than "5" perfect rating to a "%" because they would get punished by Ford...What garbage... My letter to dealer: Thanks you for taking care of us Saturday, even though we understood your wife was having issues and you wanted to be with her. You were a caring salesman for us. Having said that and not commenting on anything attributable to you, I have now carefully reviewed “the deal” and find that we were not treated fairly by the appraisers in doing the math on the trade in and secondly did not get $1000 credit for financing when we did the paperwork with Mike Lopez. On the second issue: I have a phone message in to Mike Lopez, that when I reviewed carefully the purchase agreement, the $1000 credit was not included for financing the truck. This was carefully explained to him when we sat down and it didn’t show in the paperwork. II is clearly explained on the internet for deals on new Ford F-150 Lariat models. The first issue to which I will include the emails form Ford and your dealership for my trade in, seemed like either the appraisers didn’t know what they had in front of them on my offer or tried to take advantage, especially when I wanted the $500 coupon from an email that I had received. So - firstly with that deal - we were offered an extra $500 for just selfing the truck to Autonation (that part we finally were granted). The original offers were $13,500 on both offers -the one you brought to us from the appraisers had the accident noted (-$500) and the paint dings(-$500 originally and the adjusted to between $200-300), they then added on tires -$623, and detailing -$89) and somehow came up with $12000 and then gave me the $500 for the “free coupon offer”. Using my math they should have started at $13,500 and added $500 coupon = $14,000, then subtracted tires and detailing ($623 + $89), and the accident and paint chips were already accounted for)…somewhere $13,288 - $13,388. so the difference that we we not given on this is approximately $788-$888. I felt that things were pushed back and forth to us very quickly and I didn’t really have time to review what was going on. If there is anything that you can do about this, I would appreciate it. If you cannot I will expect to discuss with Mike Lopez and then the Genral Manager, and if necessary beyond that. From my estimate we were taken for an additional $1800 on the deal considering being shorted the trade in and not getting the financing bonus. More