AutoNation Ford Katy

Deceptive Practices and confuse the customer We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for We elected a truck online and had our 2011 F-150 appraise online. we had received a conditional offer on our used vehicle and a $500 coupon just for selling it to ford...the new truck internet offer showed discounts from Ford and the Dealership; and below that was an incentive to another $1000 if financed through dealership (no small print that we could find about exclusions)...Well when we got there the new truck was waiting for a test drive which was fine. Next, they decided to reappraise our trade-in F-150..The salesman of course apologized for having to do some back and forth with his manager (bull!)...When it was done our original online offer was much less "because" and the $500 coupon not included...we finally agreed to get the coupon back...Meeting with the finance manger resulted in not getting our additional $1000 rebate which we didn't discover until home with the new truck. After an email with them (attached below)...manager "explained" that the $1000 rebate for financing was only if you "negated" other rebates already included...that is bull!...I feel that we got taken for about $800 on the trade in and $1000 on the advertised financing ploy. These guys then begged to get us to change our less than "5" perfect rating to a "%" because they would get punished by Ford...What garbage... My letter to dealer: Thanks you for taking care of us Saturday, even though we understood your wife was having issues and you wanted to be with her. You were a caring salesman for us. Having said that and not commenting on anything attributable to you, I have now carefully reviewed “the deal” and find that we were not treated fairly by the appraisers in doing the math on the trade in and secondly did not get $1000 credit for financing when we did the paperwork with Mike Lopez. On the second issue: I have a phone message in to Mike Lopez, that when I reviewed carefully the purchase agreement, the $1000 credit was not included for financing the truck. This was carefully explained to him when we sat down and it didn’t show in the paperwork. II is clearly explained on the internet for deals on new Ford F-150 Lariat models. The first issue to which I will include the emails form Ford and your dealership for my trade in, seemed like either the appraisers didn’t know what they had in front of them on my offer or tried to take advantage, especially when I wanted the $500 coupon from an email that I had received. So - firstly with that deal - we were offered an extra $500 for just selfing the truck to Autonation (that part we finally were granted). The original offers were $13,500 on both offers -the one you brought to us from the appraisers had the accident noted (-$500) and the paint dings(-$500 originally and the adjusted to between $200-300), they then added on tires -$623, and detailing -$89) and somehow came up with $12000 and then gave me the $500 for the “free coupon offer”. Using my math they should have started at $13,500 and added $500 coupon = $14,000, then subtracted tires and detailing ($623 + $89), and the accident and paint chips were already accounted for)…somewhere $13,288 - $13,388. so the difference that we we not given on this is approximately $788-$888. I felt that things were pushed back and forth to us very quickly and I didn’t really have time to review what was going on. If there is anything that you can do about this, I would appreciate it. If you cannot I will expect to discuss with Mike Lopez and then the Genral Manager, and if necessary beyond that. From my estimate we were taken for an additional $1800 on the deal considering being shorted the trade in and not getting the financing bonus. More

Horrible customer service. I called about a vehicle. I am 6 hours away. Got approved and told them I would drive up the next day. That night (3 hours later) they text me the truck is being sold. What ki am 6 hours away. Got approved and told them I would drive up the next day. That night (3 hours later) they text me the truck is being sold. What kind of trashy dealership does that. Autonationfordkaty does. Just crappy. Beware of this place. Not trustworthy. More

Richard Baxley is hands down the best salesman I have ever came in contact with I’ve been searching for a Particular truck for 4 months in my price range with low miles not only did he find the truck he ever came in contact with I’ve been searching for a Particular truck for 4 months in my price range with low miles not only did he find the truck he was able to help me get it in my budget an as a mother of 4 that was most important! He was Patient, Knowledgeable an most important he never tried to make me settle or discouraged me from the truck when things didn’t go right at 1st he kept his cool the entire time even while my 1 year old twins were running crazy lol if your in the market to purchase a vehicle definitely let Richard Baxley be your 1st call I promise it’ll be the last call you make !!!!!!!! More

Dealership is TRASH!! I DEFINITELY DO NOT recommend this dealership at all. I had to service my 2006 Ford Escape Hybrid, which Mike Ouida wanted more money from me. This se I DEFINITELY DO NOT recommend this dealership at all. I had to service my 2006 Ford Escape Hybrid, which Mike Ouida wanted more money from me. This service advisor is such a rude person who also lied about the cost of my service parts. Mike forced me to pay more in service fees, which is stupid and ridiculous! Mike Ouida wants money from customers, which he rips off people with extra unnecessary car services. Also, Mike Ouida never called me about the status of my vehicle. I had to call him multiple times to get a reach of him, which he never answered me. Never go back to this dealer and NEVER see him. It is a waste of time and money getting my vehicle serviced! What a day WASTED leaving my car at AutoNation Katy! More

the sale process was great. no issues there thanks Matt. however i guess i just got the cracked egg in the dozen. 9 days after buying, the engine head needed to be replaced! yeah that circumstance hurt beca however i guess i just got the cracked egg in the dozen. 9 days after buying, the engine head needed to be replaced! yeah that circumstance hurt because i just missed the cut off for the buy back! but i tell you, there has been zero and i mean zero compassion from the staff, cold callus and as a matter of fact. i brought the vehicle in and no one has called me i have been doing all the calling, i had to call and find out my vehicle had to be services at the jeep and dodge service department. i have been calling the extended warranty company myself. only to find neither service department has called in the claim, i did! my part is on back order and no ETA on when it will be available. i was put in a rental i asked i could be put into something more comfortable and no response. its one thing to get the cracked egg, another to find its rotten and another when the person that sold it you doesn't give to pennies about your overall customer experience. while my issue may be unique to me great customer service should be universal. showing compassion doesn't mean you did something wrong it means you care and put your customers at the center of everything you do! nothing will change the content of my circumstance and that is accepting the things i cannot change and the wisdom to know the difference. just the lack of concern or even thought hurts. people buy cars because they need them and it sucks to have traded in one for one you dont have and dont know when you will get back More