AutoNation Ford Katy

Great service, very devoted personnelYour team Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mir Great service, very devoted personnel Your team coordinates really well with common goals. My truck was delivered with a very small scratch on a mirror (probably happened during transportation) Jesse did not wait and ordered a new one, and scheduled the replacement. Thank you, I’m very satisfied More

Service writer was friendly, helped me with finding the special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need special I saw online and quickly took my car off to have the new battery installed. Also, was very helpful in advising on some warranty work I need to do in the near future. More

Waited for an oil change in the lobby, no wait and Service Tech promptly informed me that my truck was ready. In and out in less than 1 hour. Service Tech promptly informed me that my truck was ready. In and out in less than 1 hour. More

Randy was an excellent service writer. He kept me informed as to the status of repairs. I will definitely look for him for service in the future. informed as to the status of repairs. I will definitely look for him for service in the future. More

My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More

Thank you Don and Randy for the best service as usual. I am so happy that my "silver horse" has you to take care of her. am so happy that my "silver horse" has you to take care of her. More

Worst experience ever! Was told by Abraham “I can’t help you I’m getting breakfast right now.” Marcus never called back, and Chris Felquez is clueless about how the operation works. The Finance dept. will n you I’m getting breakfast right now.” Marcus never called back, and Chris Felquez is clueless about how the operation works. The Finance dept. will not cooperate unless you are financing through them, will not provide Title transfers information if buying through a different lender. slow to respond; took days before anyone would respond to inquiries; they don’t mind telling a lie! And has no respect for OUT OF STATE BUYERS! If buying online or out of state, Buyer beware! More

Buyer beware - The Sales Mgr. emailed me about a 2018 Buyer beware - The Sales Mgr. emailed me about a 2018 Mustang. I agreed to buy the car after a test drive. A salesman gave me a cash price and we ag Buyer beware - The Sales Mgr. emailed me about a 2018 Mustang. I agreed to buy the car after a test drive. A salesman gave me a cash price and we agreed to a cash deal. Since it was after banking hours Saturday, 5/15 we agreed that I would bring a certified check Monday, 5/17. The sales manger approved the deal for Monday. While we were signing papers the salesman asked me 3 times about financing the car but I repeated that I would pay cash. Then, he asked me to wait while he had another conversation with the sales manager, came back and said they would hold the car until Monday if I gave a $1,000 deposit. I agreed and authorized a Visa charge. Because it was late we agreed that I would finish signing papers Monday when I brought the check. As I was leaving, the salesman asked me to wait while he had a 3rd conversation with the sales manager. He came back and said that used cars were selling so fast right now that they would not hold the car until Monday despite the $1,000 deposit and that my only choice was to agree to finance the car right then. I got my Visa charge authorization back and started to leave, and the salesman had the audacity to get angry because I would not cave to dishonest high pressure tactics. It seems the plan from the start was to try to coax/pressure me into financing the car instead of sticking to the cash deal we made. Apparently, AutoNation makes so much profit from financing that they do not want cash customers. Caveat Emptor. More