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AutoNation Ford Katy

Katy, TX

4.5
1,947 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,947 reviews

August 06, 2021

Service advisor David Pool’s attention and dedication are truly second to none. I have purchased 4 vehicles from this dealership and will continue to come back for service. More

by Vdubpainter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pool
Aug 18, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 05, 2021

Very friendly, less haggle,and listened and explained everything in detail also answered all my questions. More

by gsi49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rodriguez in sales, Amir in finance
Aug 06, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 04, 2021

Manager Henry, Reached out to me to take care of the maintenance on my F-150. I really appreciate Mr. Henry commitment of his service! Thanks. More

by esmeralda.cedillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Henry , Mr. James
Aug 06, 2021 -

AutoNation Ford Katy responded

Esmeralda, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

Service guys were very friendly and got me in and out quick however, when my vehicle was returned, one of my charging cables is missing. More

by vdiaz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin
Aug 18, 2021 -

AutoNation Ford Katy responded

Vdiaz, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2021

Great efficient service. Even recommended a few things I needed done. Tom Magee was AWESOME!! They had a hard time finding parts but he kept calling and letting me know the status!! Highly recommend! More

by erinb3746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Magee
Aug 18, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 03, 2021

Salesman knew his stuff. He made it a great experience. Will recommend him and dealership More

by Gwendolyn.hubbard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mina Saif
Aug 18, 2021 -

AutoNation Ford Katy responded

Gwendolyn, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

August 03, 2021

I have been going to this dealership for a decade. Have always received excellent service! I have alwlays been greeted prom.ptly and with a great attitude. More

by BERRYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Longoria, Tom Magee, David, Lewis, and numerous others.
Aug 18, 2021 -

AutoNation Ford Katy responded

Berryc, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2021

After Market sales has been excellent with very quick service to install products purchased. Were helpful to encourage that I could install some of the after market products and was a straight forward pr More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Drier
Aug 18, 2021 -

AutoNation Ford Katy responded

John, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Aug 18, 2021 -

John responded

Thanks for your friendly and professional service.

August 02, 2021

Stay 8 hours away and dropped the car off to get it fixed and after 2 weeks came to pick it up still has problems. More

by Darshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Aug 18, 2021 -

AutoNation Ford Katy responded

Hi Darshan, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

August 02, 2021

An Ford Katy has always been extremely responsive to my service needs and has made recalls and service easy and pain free. David at the service front desk made a point of ensuring that communication was More

by XLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Aug 18, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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