AutoNation Ford Katy

Purchase a used vehicle 07/09/21 had problems with the radio display, took it back they tried to fix it but, no luck. Then they told me they were going to replace the radio. They said they ordered it on radio display, took it back they tried to fix it but, no luck. Then they told me they were going to replace the radio. They said they ordered it on 07-13-2021. I've been calling and spoke to sales persons, sales mgrs., and still haven't been able to get an answer yet. I had to call about 15 times before someone answered the phone. It's now 9/20/2021 still waiting no one is returning my calls. Now I guess I have to take that long drive to the dealership again to see what's really going on! This is the second vehicle I've purchase from Auto Nation but the first vehicle was purchased at a different Auto Nation their service was great . Here it is 11-15-2021 same old song we will call you back I'm needing to renew my paper Tags again that expired 11-12-2021 Mrg sent an email 11-09-2021 for the tags no one Replied. this is something That can be sent to my email, but I guess I have to make that long drive from Humble to Katy to get it done customer service sucks. More

The service advisor Dustin was very polite, friendlily and helpful. I had problem with my third room seat, he assured me that it will take care and was honest that it might require more time than usual. M and helpful. I had problem with my third room seat, he assured me that it will take care and was honest that it might require more time than usual. My oil change would be done in short order, but not the other problem. I was dropping the car off so, no problem. He said he would keep me updated, he kept his word! Kudos More

The service manager Rick was very nice, polite and friendly. My oil change did not take very long, a much shorter amount of time than I anticipated. Check out was quick and easy. I would highly recom friendly. My oil change did not take very long, a much shorter amount of time than I anticipated. Check out was quick and easy. I would highly recommend your service department as I felt very well taken care of. More

Very polite and helpful…. My car was ready in a very Very polite and helpful…. My car was ready in a very short amount of time… They also addressed all of my concerns… Very polite and helpful…. My car was ready in a very short amount of time… They also addressed all of my concerns… More

Very helpful Dusting Thomas, he has helped with my transmission problems, follow up with the technician and inform me on conditions of the repair. Repair was good, the technician did a good job with t transmission problems, follow up with the technician and inform me on conditions of the repair. Repair was good, the technician did a good job with the problem. The shutter service with Mario was prompt and safe. I am pleased with the dealer service. More

Made appointment and was received well, completed on time however a little over budget. All in all satisfied however a little over budget. All in all satisfied More

I recently had my vehicle serviced at Autonation Ford Katy. Everyone there was helpful and made sure my vehicle was taken care of in a timely manner. Katy. Everyone there was helpful and made sure my vehicle was taken care of in a timely manner. More

It was easy to make an appointment. I only had to speak with one person. I was even able to take the shuttle to have breakfast while waiting on my car. with one person. I was even able to take the shuttle to have breakfast while waiting on my car. More

SERVICE WAS QUICK AND PROFFESIONAL, GLAD THEY ARE A LOCAL STORE. WILL DEFINATELY CONTINUE TO BRING MY CARS BACK. THANK YOU FOR THE GOOD SERVICE STORE. WILL DEFINATELY CONTINUE TO BRING MY CARS BACK. THANK YOU FOR THE GOOD SERVICE More

Had a great experience jake was great to work with and they did everything they could to make the deal work walked out with a very nice 2021 f150 my third vehicle from this dealership and will be back for they did everything they could to make the deal work walked out with a very nice 2021 f150 my third vehicle from this dealership and will be back for more. More