AutoNation Ford Katy

They are always welcoming and professional. They explain what will be done with your vehicle. They keep you updated on the progress and follow up after service. They explain what will be done with your vehicle. They keep you updated on the progress and follow up after service. More

Great customer service and a very clean dealership. Very convenient location for me. The Service Director and his team are amazing. I will return. Very convenient location for me. The Service Director and his team are amazing. I will return. More

Service is excellent and gets done correctly Having a regular service adviser who keeps you updated is a plus! regular service adviser who keeps you updated is a plus! More

The team at AutoNation Ford Katy got me out quick. Thank you again for your fast service. Thank you again for your fast service. More

Great exchange with my salesman Rob he listened to what I wanted and found the truck I was looking for. I will definitely be back for my next truck and recommended him to my family and friends. wanted and found the truck I was looking for. I will definitely be back for my next truck and recommended him to my family and friends. More

always a good experience w ford auto nation. ..check in is quick...always promises when vehicle is ready and it usually is ready ..check in is quick...always promises when vehicle is ready and it usually is ready More

Henry the service manager, was extremely helpful and knowledgeable. He always gives good advice and professional. He is the only reason I don’t go elsewhere. I Will definitely return for anything I need knowledgeable. He always gives good advice and professional. He is the only reason I don’t go elsewhere. I Will definitely return for anything I need for my Truck. More

Although the phone interaction left a lot to be desired, the service manager (Don) took great care of me when I showed up, and they got me turned around and headed out quickly. the service manager (Don) took great care of me when I showed up, and they got me turned around and headed out quickly. More

Trying to get my new (bought in April '23) Ford F-150 Hybrid Platinum in for repair is a joke! Getting someone to answer a phone call is like pulling teeth, so I schedule an "appointment" online. When I Hybrid Platinum in for repair is a joke! Getting someone to answer a phone call is like pulling teeth, so I schedule an "appointment" online. When I get to the dealership at my appointed day and time, they have no record of it! I find the service group neither helpful or informed on their product. I have a running board (1) that will not retract, it just stays out, but they can't even look at it for three days; meanwhile I'm without a vehicle because they don't give out a loaner until they diagnose the problem and determine it's warrantable. I can't be without a car for three days! So, here I am driving a new truck with one running board stuck in the out position! More

Randy Linney, Service Adviser, worked on the issues on my car diligently working to resolve all the issues successfully. Randy and the technician who worked on my car did fantastic work. My car is working car diligently working to resolve all the issues successfully. Randy and the technician who worked on my car did fantastic work. My car is working very well right now but it has been only three days since the work was done and it worrks just fine. Thanks. I am also thankful for the mgmt., Randy's supervisor, who was a deciding factor on resolving one of the issues and making the right decision. I have one more recall that Ford has not received the parts yet but when you receive them, you bet I will be bringing my car there. More