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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,947 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,947 reviews

September 29, 2021

I just purchased a bronco 2021, and the experience has been terrible with this dealership, I don’t recommend it to do any business with them, if you are a Ford passionate like me. just go to another Deale More

by Maria hock
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everybody
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Sep 30, 2021 -

AutoNation Ford Katy responded

Hi Maria, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

September 27, 2021

I've been working with AutoNation Ford Katy since 2019 and services with Armando since then and each time and every encounter has been superior service. Well done! Very highly recommend. More

by bdrinkwine
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armando
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Sep 29, 2021 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

September 27, 2021

This was my second time purchasing with this dealership. I purchased 2 different vehicles this time and received a good deal. More

by Bigox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mainer
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Sep 29, 2021 -

AutoNation Ford Katy responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

September 27, 2021

Thank you for the excellent customer service! Representative was knowledgeable and professional and kept me informed throughout the process. More

by Gooberd23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Sep 29, 2021 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2021

Best experience I had. From my salesman Ryan to Amariri who got me my finance. Will be a Ford and autonation customer for life More

by PeterNguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan and Amariri
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Sep 27, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 25, 2021

I always a a great experience and leave knowing I received great service and prices. More

by Crodri1067Trustgod2save
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graeter beau
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Sep 28, 2021 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 24, 2021

The best auto buying experience I have ever had! Everyone went out of their way to make sure I was satisfied with the purchase. Everyone from management to sales to finamce all exhibited a level o More

by Doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Rodriguez in sales, Allistar in finance and Mike in Management
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Sep 27, 2021 -

AutoNation Ford Katy responded

Doug, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Katy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 28, 2021 -

Doug responded

Please have Dusty call me at 713-805-8961. I need to speak with him about Cheryl Landry's oil change approval. Thank you, Doug Landry Pathetic service and communication.

Jan 10, 2022 -

Doug responded

I am greatly disappointed in the service my wife and I have received since purchasing two vehicles. Dusty did not call to discuss incentives purchased by Cheryl. I recently went in for service and was horribly dissatisfied as well. I am so sorry I bought two vehicles from this dealership. They are no different than the other dealerships. My wife tried to tell me and I defended this dealership. So very wrong. I will never go back for anything!

September 23, 2021

Got us in 2 days early for my oil change. We did have time to do it on our original appointment. More

by Gkrenek1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando
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Sep 26, 2021 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 23, 2021

Dealt with Michael and he was great. He communicated well and got my truck repaired faster than expected. More

by whalleym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 26, 2021 -

AutoNation Ford Katy responded

We appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 21, 2021

Always a very good & friendly experience at AutoNation Ford in Katy, Armando Galvin is always very tentative & anxious to help. More

by munizp1146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Galvan
Report | Print
Sep 26, 2021 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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