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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,947 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,947 reviews

November 01, 2021

Excellent costumer service , very friendly , place very clean and fast . I will keep doing my services there More

by angelfgalindez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark schik
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Nov 03, 2021 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 01, 2021

The service manager took the time to explain in detail what was the problem and how they were going to repair it. More

by Ronaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 03, 2021 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 01, 2021

Mike was great. I came to the shop 5 min before close and he took care off me. More

by cruz_marcos
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 04, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at AutoNation Ford Katy! We are always more than happy to assist you if anything else comes up. Take care!

October 29, 2021

Jordan and Aaron were so nice to me. Knowing I was a senior citizen they took extra care and time to explain all my options. They are an asset to AutoNation Ford Katy. More

by FLM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan, Aaron
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Oct 30, 2021 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 29, 2021

Great people and service. Took my truck in for service. In and out in the same day. More

by Ronald _kratz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 02, 2021 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2021

Great experience with Cecil. Very helpful and expedited the process. Will purchase another vehicle their in the future More

by DC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil Fontenot Jr
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Oct 30, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 27, 2021

0 stars… They had my truck for 3 days ( I actually got the call to pick it up mid morning day 4) to install an AC drain extender, mystery $58 shop fee on bill (for what?) the part was $12, it was all serv More

by Bob B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike O.
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Oct 29, 2021 -

AutoNation Ford Katy responded

Hi Bob, we are deeply disappointed by your experience at AutoNation Ford Katy. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.

October 27, 2021

Randy was great. Delivered as promised and just did everything right. Excellent "customer service" Not something you see much these days! More

by steven.wilhelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall
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Oct 29, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Randy here at AutoNation Ford Katy! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 27, 2021

Un exelente trato y los agentes muy amables para mí fue un muy buena experiencia. More

by cinthya infante
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Grigorchuk
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Nov 03, 2021 -

AutoNation Ford Katy responded

¡Nos complace saber que tuvo una experiencia tan positiva con nosotros, Cinthya! Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

October 26, 2021

Mike was friendly, smiling, and helpful. I hope you have more Mike in the service department. More

by fsibulo
Recommend Dealer
Yes
Employees Worked With
David Pool
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Oct 29, 2021 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Thank you so much again for your feedback! We hope you have a great day!

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