AutoNation Ford Katy

We have purchased numerous vehicles from this dealership until our last purchase.. We have always been pleased with our experiences there. While they could not beat the price for us this particular time, until our last purchase.. We have always been pleased with our experiences there. While they could not beat the price for us this particular time, we still remain loyal to Ford and continue to use this location's service department, where our service manager, Randall has always been friendly, knowledgeable and customer service oriented, which is why we keep coming back to this location and this service manager. This dealership will be our first stop the next time we are in the market for a vehicle. More

The service was good and below the estimate. As always the staff was friendly and helpful. My only complaint is that for 18 months I have received recall notices for replacing the rear camera. When I call the staff was friendly and helpful. My only complaint is that for 18 months I have received recall notices for replacing the rear camera. When I call to schedule, (5 times ), I am always told that the parts are not in stock and that they will notify me when they are. When checked in I booked this visit I was again told the same story, How ever when I asked the Service Representative about it, and he told me the had parts were in stock, but he would need to keep the car for 3 days.. More

My service representative Tom is always on the ball. They are courteous and professional. Would highly recommend this dealership for purchasing and service. are courteous and professional. Would highly recommend this dealership for purchasing and service. More

Kind, courteous, helpful. Very clear on what service they would provide. Open to questions and great feedback they would provide. Open to questions and great feedback More

Great service till the purchase is signed and paid. Once done so, customer service almost non-existent. Over a week since they promised to Email scanned and signed documents related to the purchase. I've se done so, customer service almost non-existent. Over a week since they promised to Email scanned and signed documents related to the purchase. I've sent multiple reminders, and no response back. Not even an acknowledgement of Email received. More

The service department did their usual great job on my Explorer; Mr. Galvan was very attentive and professional. Explorer; Mr. Galvan was very attentive and professional. More

THE SALESMAN MARCUS MADE ME FEEL VERY COMFORTABLE IN THE WHOLE PROCESS.IT WAS THE BEST TIME I HAVE HAD IN A LONG TIME. I WAS IN THE SALES AND SERVICE INDUSTRY FOR 38 YEARS.IN THAT TIME I HIRED HUNDRED WHOLE PROCESS.IT WAS THE BEST TIME I HAVE HAD IN A LONG TIME. I WAS IN THE SALES AND SERVICE INDUSTRY FOR 38 YEARS.IN THAT TIME I HIRED HUNDREDS OF PEOPLE.I WOULD HAVE HIRED HIM IN A HEARTBEAT. THANKS KEEP UP THE GOOD WORK MARCUS ROBERT BADER More

I have purchased a lot of vehicles in my lifetime, and this was by far the best experience I have ever had. This purchase was the first factory order I have ever done. My salesperson walked me through th this was by far the best experience I have ever had. This purchase was the first factory order I have ever done. My salesperson walked me through the process, and it went as smooth as silk, complete with tracking information from the time the VIN was issued, until it arrived at the dealership. She even made sure to get a picture of my truck on the transport truck. The finance department was just as smooth and easy as the sales department. I would recommend Autonation Ford Katy and Ms. Venise Hunter to anyone thinking of purchasing a vehicle. Venise went above and beyond to make sure any questions or concerns I had were addressed immediately, she is definitely top notch. More

Prompt, efficient, job well done, great service, easy to find, will be back again soon. find, will be back again soon. More

Robb Snowbarger made buying my new F150 a great experience! They process was easy from start to finish! Thanks Robb!! experience! They process was easy from start to finish! Thanks Robb!! More