AutoNation Ford Katy

Had a good experience finding a car, taking it for a test drive and starting the buying process. I was told that they give you five days or 250 miles to make sure you love the car. Come to find out they neve drive and starting the buying process. I was told that they give you five days or 250 miles to make sure you love the car. Come to find out they never updated the mileage and so I almost got stuck with a car with many issues that my mechanic found. When I called to get all of this straightened out as I have proof of the mileage when I took possession of the car Mike, one of the sales managers, was very rude to me on the phone and when I told him one of his sales guy said I could bring it back he spoke to me in a loud voice and told me it didn’t matter what they said to me, that he is the one in charge. They ended up giving me a refund on the car but I would never do business with them in the future. I also reached out to Mike’s manager and left him a message but he never got back in touch with me. Everything seems good upfront but if you have any issues they get very defensive and try to blame you for what is going on. I will personally stay away from them and not do business with them in the future, or any AutoNation dealership. More

My salesman Rod is great. He worked really hard to get me what I wanted on my new truck. and to get me the best price on trade and my new vehicle. Only thing I would recommend is to try and improve the finan what I wanted on my new truck. and to get me the best price on trade and my new vehicle. Only thing I would recommend is to try and improve the finance time part of the process. This is something that is not just a auto nation issue it’s most everyone. If you could figure out away yo make this less painful would be a great selling point. More

very kind welcome by Michael Ouida; coordinated service in a prompt way; good service center in a prompt way; good service center More

Michael Ouida is very helpful and knows everything, he is very kind and honest and understand his job,I would give him excellent customer service. very kind and honest and understand his job,I would give him excellent customer service. More

A dealership is only as good as its personnel - and as long as Mark Schick is there I will continue to bring my vehicle there. He is conscientious and treats you like you always expect. Keeps you informed long as Mark Schick is there I will continue to bring my vehicle there. He is conscientious and treats you like you always expect. Keeps you informed on what is going on and goes out of his way for you. Kevin Wagner More

David remembered and helped me a lot. Reset mykey to admin key........ Service was done quick admin key........ Service was done quick More

I was in the rush trying to get oil change everyone seem busy but there really not, I guess they wasn’t trying to help but Mike got me. busy but there really not, I guess they wasn’t trying to help but Mike got me. More

Looking for a new or used vehicle then Auto Nation Ford at this location is your best move. They're absolutely wonderful people who want to see you win. They'll go the extra mile and really intercede on yo at this location is your best move. They're absolutely wonderful people who want to see you win. They'll go the extra mile and really intercede on your behalf to get you approved. More

It just cant be better, A+++ service, the advisor was very helpful, knowledgeable and showed care for my interaction very helpful, knowledgeable and showed care for my interaction More