AutoNation Ford Katy

Autonation Katy service department is awesome, Randall was accommodating and took care of my request was accommodating and took care of my request More

Great attentive service. Very polite and thorough explanation of issues and options available for consideration. Will return with future vehicle issues. Very polite and thorough explanation of issues and options available for consideration. Will return with future vehicle issues. More

Horrible experience, went in due to ONE cylinder having a misfire, I check my codes, confirm cylinder 2 is misfiring, tech then claims I need 6 coils and 6 spark plugs and oxygen sensors replaced, and shows misfire, I check my codes, confirm cylinder 2 is misfiring, tech then claims I need 6 coils and 6 spark plugs and oxygen sensors replaced, and shows me on his computer that I indeed only have one misfire, quotes me nearly $4k dollars, I tell him I have a warranty, the shady man makes request for everything he says I need warranty denies claim and nothing gets fixed, on top of that they kept my truck for over a month. What is wrong with these people? More

Service department team always does a great job with taking care of my needs. They are professional and honest when it comes to any repairs that come up. Gio Ricciardi has been my service tech for a c taking care of my needs. They are professional and honest when it comes to any repairs that come up. Gio Ricciardi has been my service tech for a couple years and always goes the extra mile to make sure I am well taken care of. I will continue to bring all my vehicles to the Autonation service team for future services and repairs. More

Very professional environment I love the great customer service, always have been treated with kindness service, always have been treated with kindness More

Service was fast and good customer services as well. My truck it’s a Chevy but I trust this dealership to do my service all the time. My truck it’s a Chevy but I trust this dealership to do my service all the time. More

I always get great customer service here. Dealership is always clean. Gio was great. He explained what was going on with my truck and kept me updated Dealership is always clean. Gio was great. He explained what was going on with my truck and kept me updated More

Very nice and professional and helpful also a Great customer service . I will definitely be back for my next truck and recommended him to my family and friends. customer service . I will definitely be back for my next truck and recommended him to my family and friends. More

I had my Explorer's battery replaced, and they did a fantastic job of completing this in a timely manner. The cost was the same as an auto parts store, and I was very thankful for that too. My service r fantastic job of completing this in a timely manner. The cost was the same as an auto parts store, and I was very thankful for that too. My service rep, David, is amazing. He always takes time to discuss any issues I have about my vehicle, my warranty, and everything in between. I can always count on AutoNation to give me great service, keep me informed of status of service, and provide other important information regarding my vehicle. Thanks for helping me keep my vehicle in tip top shape! More

I had favorable comments regarding this dealership but my last service was a game changer for the worse. After having new rear brakes placed I noticed after four days that I had only one wheel lug on one of last service was a game changer for the worse. After having new rear brakes placed I noticed after four days that I had only one wheel lug on one of the rear wheels. I lost five lugs and two are sheered off. Obviously the repairman did not tighten the lugs. If I had not noticed this a very bad accident could have occurred More