AutoNation Ford Katy

your hourly rate charge is way too high! aftermarket care would probably be cheaper but who knows if it would be done correctly. would probably be cheaper but who knows if it would be done correctly. More

I took my vehicle in for a scheduled service at 7am. After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and yo After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and you are understaffed. But after 5 hours, no update, when I called in, the technician Dustin Thomas was no where to be found, by 1pm, someone was able to locate him and put him on the phone, he said still need to check, so he needed to walk over to the shop and check with suspense person, but that took way too long. By the time he got back to me, we were late for a family event, we had to rush our way to downtown. Overall, my experience this time was terrible. Communicate was terrible, unprofessional. More

Finally I found out the truck of my dreams at Auto nation Ford Katy, they treated me with respect all the time, customer satisfaction at 100% thank you so much. Ford Katy, they treated me with respect all the time, customer satisfaction at 100% thank you so much. More

Issac salesman was great. He was willing to do all that was needed to make me happy with the sell. was needed to make me happy with the sell. More

He is not honest , you can't trust him he is lier he is cheat me and give me a bad car that is used and have many problems in it don't deal with this guy. cheat me and give me a bad car that is used and have many problems in it don't deal with this guy. More

I was treated quite well during my first oil change service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectati service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectations. I made an appointment for an oil change, and would wait for the truck. I arrived 5 minutes early for my 11am appointment. It took 25 minutes for them to write up my work order which was simply the oil change and tire rotation that I purchased during my buying experience of the vehicle. I was told they had an express service when I purchased my oil plan. In fact, my service advisor was the express guy. I went to lunch with my relatives that were visiting and returned 1.5 hours later. My service advisor was no where to be found and nobody could tell me the status of my vehicle. Pretty much, 30 minutes later he returned from lunch and told me my vehicle was not even started, a full 2 hours and 40 minutes after I showed up at the dealership. Since I had a previous engagement in the afternoon I just left without my service being accomplished. Tried to email the GM or Service Manager about my experience but neither the chat function online or text option online would provide their contract information. Honestly at this point, I will never return to this dealership for service again, and will be utilizing my oil plan through another autonation store. Not sure if this dealership using automated dispatching or manual but either way I would do not take an oil change appointment for a customer who is waiting if you do not even start work until after they had been waiting for over 2.5 hours. More

I just purchased my Ford Bronco at AutoNation Ford Katy, the Sales Team were very professional and friendly. I would highly recommend this dealership to anyone that is looking to buy a new vehicle. Paperwor the Sales Team were very professional and friendly. I would highly recommend this dealership to anyone that is looking to buy a new vehicle. Paperwork and signing was done in a timely manner and salesman explained all the features on my new Bronco. Awesome service! More

Great experience with everyone I encountered! Sales and support team were excellent- no pressure, just options to consider. Will be purchasing future Ford vehicles from them! support team were excellent- no pressure, just options to consider. Will be purchasing future Ford vehicles from them! More

The experience with the dealership started with a phone call from the phone call I meet my sales man Mr. Marvin Gonzalez he walked us through everything explain everything and you work very hard to get us call from the phone call I meet my sales man Mr. Marvin Gonzalez he walked us through everything explain everything and you work very hard to get us in to the vehicle it was a very exciting experience More

Excellent service. Robb makes it so easy to get what I want and moves things right along. Robb is the reason I keep coming back. want and moves things right along. Robb is the reason I keep coming back. More