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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,948 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,948 reviews

January 28, 2022

My rep was Very accommodating My Trucks service was great. It’s always good when your rep is familiar with your last service and inquires of the performance between services NICE More

by s_va209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Korbin
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Jan 31, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 28, 2022

My only interaction with Auto Nation Ford is with the service department. Prior to a management change my experience was less than satisfying. Since then the service department has dramatically and notic More

by susieevans7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Lewis
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Feb 02, 2022 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

January 28, 2022

Gio at check in was very helpful and professional. He kept me updated the whole time my car was being repaired. More

by Bddavis234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio
Report | Print
Jan 31, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

January 27, 2022

Friendly and professional service. Makes sure we are taken care of. Highly recommended. I have over the years purchased several vehicles from this dealership. More

by fac862
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Davis Lewis
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Jan 31, 2022 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

Service advisor Tom always give me an honest assessment of the problems and cost. Service always completed on-time and successfully. More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Jan 31, 2022 -

AutoNation Ford Katy responded

Hello Fred, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

I was told by the service manager that my expedition had struts on the front and should be covered by my extended warranty. After taking time to drive it there and drop it off I was called and told that on More

by dcarr
Recommend Dealer
No
Employees Worked With
Don
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Jan 31, 2022 -

AutoNation Ford Katy responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 305-8949 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 27, 2022

Aaron Lewis was amazing to work with. He answered all of my questions and helped any way he could! More

by tamaguilera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Lewis
Report | Print
Jan 31, 2022 -

AutoNation Ford Katy responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

They are doing an excellent job I definitely recommend them one hundred percent Thanks for your attention More

by Jromero650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 31, 2022 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

Took a superduty f350 in with a check engine light on, they fixed it under warranty. More

by Mike S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schik
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Jan 31, 2022 -

AutoNation Ford Katy responded

Hello Mike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

Overall good experience. I would recommend them to friends and family. I will use them again. More

by Josh27usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Fahy
Report | Print
Jan 31, 2022 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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