AutoNation Ford Frisco - Service Center

I tried to respond to text message regarding my Car was ready to be picked up after being repaired for an A/C problem. I called Jeremy Canfield 3 times trying to have him send a car to pick me up, he never ready to be picked up after being repaired for an A/C problem. I called Jeremy Canfield 3 times trying to have him send a car to pick me up, he never responded. I called the main number at Frisco Ford I was told that Nick would be contacting me, that also never happened. Terrible customer service. More

First guy tried pressure. me into spending $345 for an oil change. My car has 190k and I just wanted an oil change. Wasn’t going to go back but left and came back and Elmer he me into spending $345 for an oil change. My car has 190k and I just wanted an oil change. Wasn’t going to go back but left and came back and Elmer helped me and didn’t try and sell me that! More

Over the years (about 7) we continue to trust AutoNation Ford Frisco to take care of our cars. Thank you Travis and Fabian for taking such great care of us! Tracy Ford Frisco to take care of our cars. Thank you Travis and Fabian for taking such great care of us! Tracy More

Had to ask someone to wait on me when I dropped my truck off. Had an appointment for a 7:00 am oil change. Finally got a call about 3:45 that it was ready. off. Had an appointment for a 7:00 am oil change. Finally got a call about 3:45 that it was ready. More

I have had my car in several times for the same issue with no resolution and it would appear there is none on the horizon. with no resolution and it would appear there is none on the horizon. More

Very prompt and courteous . Received my car when promised. Kyle was very courteous. We be back. Received my car when promised. Kyle was very courteous. We be back. More

The employees were very friendly even when they were extremely busy. My advisor took the time to explain everything to me extremely busy. My advisor took the time to explain everything to me More

I’ve always had great service results from this dealership. Kyle was great! Will always go there. dealership. Kyle was great! Will always go there. More

Scheduled my appointment for the next day. They had the parts ordered and ready when I arrived to have my breaks done. Work was completed the same day. My service agent (Jena) was friendly They had the parts ordered and ready when I arrived to have my breaks done. Work was completed the same day. My service agent (Jena) was friendly and kept me informed. More

Fairly easy buying process. However, it did take a while to get all the paperwork done. Service Department could be better. Purchased the Service Plan. Made the Service appointm However, it did take a while to get all the paperwork done. Service Department could be better. Purchased the Service Plan. Made the Service appointment for Maintenance visit. When I got there, the Service Advisor said “we may need to order the oil filter, since we don’t normally carry filters for a Toyota Tundra, so it may take an hour fifteen minutes to 1.5 hours. 30 minutes later, he tells me they ordered the filter and it should take 25-30 minutes. It took 2 and a half hours to change the oil and oil filter, rotate the tires and check tire pressure! I was the first one there. They knew I had a Toyota Tundra per the appointment. You’d think they would have ordered the filter ahead of time so they would have it for my appointment. 2.5 hours??C’mon, man! More