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AutoNation Ford Frisco - Service Center
Frisco, TX
847 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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847 Reviews of AutoNation Ford Frisco - Service Center
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May 24, 2022
I have bought many vehicles from Autonation Ford Frisco. The service experience is always good. My service advisor Travis is very professional and courteous. The service experience is always good. My service advisor Travis is very professional and courteous. More
by oscar.alvarez256
Employees Worked With
Travis Hendershot
May 24, 2022
I called and made an appointment for 8:30am the next morning. I drop my car off the night before as Andie said I could. Whom I later find out is at a call center. When I get to the dealership they proce morning. I drop my car off the night before as Andie said I could. Whom I later find out is at a call center. When I get to the dealership they proceed to tell me the car won't be worked on for 5-7 business days. My sales rep Clint Selvey wasn't available so I left the car and called 1st thing in the morning. I left Clint several messages and NEVER received a call back or even an acknowledgement from him. Finally around 4pm I called and spoke with Elmer who was ever so kind and helpful. I asked if my car had even been looked at. The answer was "no" I then said "I'll be right down to pick it up" 1. You don't tell someone they have an appointment to only get there to find out their car won't be looked at for 5-7 days. 2. Where's the customer service? I leave multiple messages but Clint can't call me back, when I see him standing around talking with his co-workers as Elmer goes to get my car. I refuse to ever use this dealership. They have no customer service or at least Clint doesn't. More
by ktinebra
Employees Worked With
Clint Selvey, no customer service.! Elmer Pererz, helpful.
May 20, 2022
Took car in for brake system issue on a Saturday. Was “fixed” quickly. All good. Next day, Sunday, same issue. Took back Monday morning, was told by Fabian there was no record of me being there Satur Was “fixed” quickly. All good. Next day, Sunday, same issue. Took back Monday morning, was told by Fabian there was no record of me being there Saturday - no paperwork about the repair. Travis remembered us being there, & even identified a new brake booster that had been installed on the vehicle. Later in day was told technician cannot duplicate the issue, even though the computer system threw out multiple codes. There is a Ford tech service bulletin about the issue, but apparently the issue has to present itself to the technician before it can be repaired. 4 days later, no update on status. Fortunately, Nick has given us a loaner car, which does have working brakes. I will complete the optional ratings once the service is complete. More
by Brakeless
Employees Worked With
Fabian, Nick
May 19, 2022
I tried to respond to text message regarding my Car was ready to be picked up after being repaired for an A/C problem. I called Jeremy Canfield 3 times trying to have him send a car to pick me up, he never ready to be picked up after being repaired for an A/C problem. I called Jeremy Canfield 3 times trying to have him send a car to pick me up, he never responded. I called the main number at Frisco Ford I was told that Nick would be contacting me, that also never happened. Terrible customer service. More
by Rtadams50
Employees Worked With
Jeremy Canfield
May 19, 2022
Pleasant and attentive. Only limited by the labor and supply chain issues facing us all. I recommend the service department to all Ford truck owners who want to keep their o Only limited by the labor and supply chain issues facing us all. I recommend the service department to all Ford truck owners who want to keep their older trucks like new. More
by Ksanderlin
Employees Worked With
Hector Clintron
May 19, 2022
The service department is top notch! Every one is always trying to help the customer and I highly recommend them. Yes, sometimes they get busy, but if you have patience during these ti Every one is always trying to help the customer and I highly recommend them. Yes, sometimes they get busy, but if you have patience during these times, I know they'll take care of you. A personal shout-out to Clint Selvey, as he's been my go-to Service Advisor and gets a perfect 5-stars for his help and dedication! Thanks to him for always working with the customer and explaining everything...truly appreciate him! More
by JR007
Employees Worked With
Clint Selvey
May 16, 2022
First guy tried pressure. me into spending $345 for an oil change. My car has 190k and I just wanted an oil change. Wasn’t going to go back but left and came back and Elmer he me into spending $345 for an oil change. My car has 190k and I just wanted an oil change. Wasn’t going to go back but left and came back and Elmer helped me and didn’t try and sell me that! More
by Lmeegs64
Employees Worked With
Elmer
May 16, 2022
Over the years (about 7) we continue to trust AutoNation Ford Frisco to take care of our cars. Thank you Travis and Fabian for taking such great care of us! Tracy Ford Frisco to take care of our cars. Thank you Travis and Fabian for taking such great care of us! Tracy More
by Tracy K
Employees Worked With
Fabian and Travis
