AutoNation Ford Frisco - Service Center

Unfortunately, as they say a sucker is born every day. Saturday 12/17/22 was my day. Took in the 2020 Explorer (4cylinder) for an oil change. I was advised the pending recall for the axle bolt and asked t Saturday 12/17/22 was my day. Took in the 2020 Explorer (4cylinder) for an oil change. I was advised the pending recall for the axle bolt and asked them to go ahead and knock it out but I knew that would delay the finish time. Signed the auth paperwork but did not bother to ask/confirm the amount for the oil change as we have done it here previously welp that was a mistake on my part. When I finally went to pick it up (no call) they charged me 130.63!!!! for an oil change!! Online they have advertised for 44.95 but of course that does not apply here!!! Ridiculous, never going back! More

The service was great, my service advisor was very helpful and nice. Lorraine made sure I had a ride home and made arrangements to pick me up. helpful and nice. Lorraine made sure I had a ride home and made arrangements to pick me up. More

Took car in for recall. Received a text from service writer that the mechanic found several things that needed immediate attention. Wheel alignment and wheel balance is one Received a text from service writer that the mechanic found several things that needed immediate attention. Wheel alignment and wheel balance is one which was just done the week before. The mechanic never looked at the car when he sent that recommendation. 4 wheel alignment was another which was just done in June. When we asked the service writer what the mechanic was seeing, she said he was just being cautious. He didn’t look at the car. Would not recommend this dealership or service department. More

Always reliable service with scheduled appointment. They addressed all my issues except for a recall but ford has not issued the part yet They addressed all my issues except for a recall but ford has not issued the part yet More

I was in the dealership to schedule an appointment to have my AC checked because it started making serious noises. It has not been fixed yet, but within 5 minutes they determined the problem, gave a temp have my AC checked because it started making serious noises. It has not been fixed yet, but within 5 minutes they determined the problem, gave a temporary fix so that I could use the heater through the holidays, and allow me to get to January before spending the money to get it fixed properly. Thanks AutoNation. More

Excellent customer service, courteous and polite staff. We were kept informed about the status of our vehicle frequently and the advisor was knowledgeable. We were kept informed about the status of our vehicle frequently and the advisor was knowledgeable. More

Great service, vehicle was done in a timely manner. Very happy with service loved it! Very happy with service loved it! More

I went in for an oil change and they were prompt and courteous. When it took longer than expected they gave me a complimentary wash which was nice. courteous. When it took longer than expected they gave me a complimentary wash which was nice. More

The dealership is staffed with professional people who are committed to ensuring each vehicle serviced or sold is running in mint cindition. are committed to ensuring each vehicle serviced or sold is running in mint cindition. More

Easy check in and check out process. Got my vehicle back in the timeframe they promised. Spacious and comfy wait area. Got my vehicle back in the timeframe they promised. Spacious and comfy wait area. More