AutoNation Ford Brooksville

We have taken our Expedition LTD to the Brooksville AutoNation for servicing for many years. Recently, the driver's side rear view mirror developed a problem so that it could not be adjusted with the i AutoNation for servicing for many years. Recently, the driver's side rear view mirror developed a problem so that it could not be adjusted with the inside controls and was not secure even when adjusted manually. We took the vehicle in to just to get an estimate for replacement, only to be told that we had to make an appointment, so we made an appointment for 7:30 the following morning. After some time of waiting, a written estimate was brought to us, along with an invoice for $200 for the estimate! Not only was this charge NEVER mentioned when we had the car in the day before, but we were also shocked that there was a charge at all, as we've never encountered anyone in any business who charges for an estimate and especially not $200. Fortunately, we had enough forethought then to ask if the $1500 estimate was for parts and labor. We were told that it was for parts only and that the labor would be an additional $2000! Why was this not shown on the estimate? Had we not asked and then had decided to bring the car in later to have the repair done, we would have been shocked when it came time to pay the bill--$3500 instead of the written estimate of $1500. This would have added insult to injury after being charged $200 for an estimate without being informed of the charge ahead of time. Both of these practices seem a little shady and have left a bad taste in our mouths. My first husband and I owned a Ford dealership for many years, and we would never have conducted business in this manner. Since our Expedition is getting on up in age, we have been considering trading it in on a newer model, but we're really leery of using AutoNation now. More

As a long term customer of this dealership, I give them my highest recommendation for sales and service. my highest recommendation for sales and service. More

Nate goes above and beyond to make sure the car buying process is comfortable and seamless. He’s always available to help or answer any questions. process is comfortable and seamless. He’s always available to help or answer any questions. More

Just purchased a used vehicle from AutoNation Ford Brooksville. Both Mr Mike Amendolare, the sales person who attended to me, and his namesake Mr Glass in the finance department, made the entire exper Brooksville. Both Mr Mike Amendolare, the sales person who attended to me, and his namesake Mr Glass in the finance department, made the entire experience both pleasant and prompt. I would recommend this dealership if you are looking to buy a fully inspected used car. I liked the transparency and the "no-haggle" policy. But some concessions thrown in here or there, such as a free oil change that I requested and succeeded in securing, are the cherry on the icing. More

Just wanted simple service needed a tire repair, couldn't get through the service department after 5 or 6 times of going around, was going to buy a new bronco for my wife we're heading for Dade City the serv get through the service department after 5 or 6 times of going around, was going to buy a new bronco for my wife we're heading for Dade City the service department in this place is not the best I've had worked on there and had to go around and round with warranty issues they did not understand More

Chris really knows his stuff when it comes to getting someone in the right car! He was able to help me out and get me my dream car! Everyone there is so helpful and knowledgeable. I know where i will be someone in the right car! He was able to help me out and get me my dream car! Everyone there is so helpful and knowledgeable. I know where i will be going for my next car! More

Amazing people, they made my buying experience super easy. Plus went above and beyond to make sure I was satisfied and taken care of. easy. Plus went above and beyond to make sure I was satisfied and taken care of. More

Everyone was very nice and got to the point; overall it was a pleasant experience. was a pleasant experience. More

Chris Kawa my salesman helped me pick thr perfect car for me and even after the sale he srays involved if u have any questions. My first Ford and so happy with my Escape. Thanks Chris, Manager Chris Hendrick me and even after the sale he srays involved if u have any questions. My first Ford and so happy with my Escape. Thanks Chris, Manager Chris Hendricks and Mike Glass in Finance. So happy!! More