AutoNation Chrysler Dodge Jeep Ram Spring

A good place, good service, all the people are friendly and professional. I recommend it. and professional. I recommend it. More

On October 3 2022, I was discriminated against from this business based on National Origin because of a marker on my drivers license so I refuse to spend my money here. Let me explain We called inqui business based on National Origin because of a marker on my drivers license so I refuse to spend my money here. Let me explain We called inquiring about a vehicle online and went in to test drive it. We were initially greeted very nicely by Whitney. We weren't impressed by our original choice but found a perfect match in a brand new Jeep Wagoneer. We decided on it and my husband and I had his 2016 Lifted 2500 Dodge Ram to trade in and another older Nissan Maxima as well. We had conversations about DTI and decided that we would put this particular $80k purchase under my credit. We already had another truck under his credit that we had purchased earlier this year and like any other responsible married couple we alternate purchases as to maintain our high credit scores. Our sales associate was also part of our conversation and she understood why we were only putting it under my name only. We left to pick up our trade in vehicles and titles and stated we would be back in about an hour or so (we live in Cypress). Our sales associate took a copy of my drivers license earlier and stated that she would start on the paperwork. (I totally understand if she actually didn’t start on the paperwork because let’s be realistic, how many people say they’re going to come back and actually do) My husband made it back first and they took his truck to the shop for inspection and trade in quote. I took a little longer because I couldn't locate the title. My husband called me to tell me the trade in price and had me on speakerphone. This is when Whitney said she was going to have to put it under both of our names. We said no, we want it only in my name. (shouldn't we be the ones to decide who's credit gets used?) She made a statement that since I had a "Limited Term" drivers license that I wouldn't be able to buy it on my own name. Guys, I have been at my employer for a decade (very reputable oil and gas company), wouldn't inquire about an $80k vehicle if I couldn't afford it so obviously I had the income and my credit score is great. She said they really can't do business just with "limited term" drivers license recipients and my husband would have to be on it. My drivers license is not expired, or suspended or anything else. I have purchased brand new vehicles on my own before at Northwest Chrysler Jeep Dodge Ram (2014) and Baker Nissan (2019) as well as other reputable dealerships without the discrimination based on National Origin due to a marker on my drivers license. I've used Chrysler capital as my creditor too so I know it's not a creditor policy (this was the creditor I was going to use to take advantage of the incentive of 0% financing). I know the rules on fair lending laws and regulations set by the government so this must be an in-house preference only. I have multiple bank accounts, savings accounts, with multiple banks (Chase, Bank of America, cy fair credit Union) multiple credit cards and multiple vehicles purchased under my belt. No issues, but I am only assuming Autonation has its own rules. We told her we were no longer interested and would take our business somewhere else and to please return my husbands truck and keys. She did say "Wait let me go speak with a supervisor and see what we can do" Honestly at this point we were disgusted and in my professional opinion she could have tried to speak to a supervisor from the first time she took my drivers license and looked at it and not 3 hours later of waisted time or at least prior to making that comment. Being discriminated against from this business based on National Origin because of a marker on my drivers license is the only reason they get a bad rating, up until they found out I wasn't a US citizen they provided great service. It is not the sales associates fault, she's just following rules. I feel this business needs major training on equality. America is a mixing pot guys, get with the program. More

Autonation Spring is awesome. I’ve purchased my last four vehicles there. I won’t go anywhere else. Garrett Bass was great and did everything I needed to get me into a new vehicle I’ve purchased my last four vehicles there. I won’t go anywhere else. Garrett Bass was great and did everything I needed to get me into a new vehicle! Thank you Autonation Spring! More

John Staten provided me with excellent service for a vehicle that I wanted at a price I love. He had been working with me through out these last few months sending me vehicles that come through the deal vehicle that I wanted at a price I love. He had been working with me through out these last few months sending me vehicles that come through the dealership that meet the criteria I’m looking for (without asking). Once I found a jeep I wanted, he worked effortlessly in my side to make sure everything went smoothly and that I was happy with the outcome. More

This was our second purchase from the dealership. It was a great experience both times. It was a great experience both times. More

Experience was fast and professional, no hassle. Sales team was extremely accommodating to time constraints. Way to go team! Sales team was extremely accommodating to time constraints. Way to go team! More

very welcoming atmosphere and was able to leave in a vehicle that was perfect for me with the help of an amazing salesman Garret and Manager Joseph. vehicle that was perfect for me with the help of an amazing salesman Garret and Manager Joseph. More

Amazing service, even after purchase they have remained in touch with us, for whatever we needed. Love our new 2025 jeep! in touch with us, for whatever we needed. Love our new 2025 jeep! More

Buying my new Jeep Gladiator with Autonation was an excellent experience. They staff was great to work with! excellent experience. They staff was great to work with! More

Poor service, poor service advisors, poor management, no attention to customer needs,won’t be buying another vehicle from them going forward attention to customer needs,won’t be buying another vehicle from them going forward More