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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Pembroke Pines, FL

3.8
397 Reviews

397 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

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October 01, 2022

I am writing to you to let you know that again the step board did not work. After the fifth time leaving my only car at your dealership with no resolution, I would like to have you remove them and return m More

by Hugo Alvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Oct 07, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi Hugo, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 446-8775 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Nov 21, 2022 -

Hugo Alvarez responded

First they told me it was a bad motor from the step boards, then they told me because of all the extras and after disconnecting all the extras from my truck it's still the same and being 9th times in AutoNation Dodge in Pembroke Pines and it's still the same I just spent my money with inexperienced mechanics and a bad dealer. Do something please

Nov 25, 2022 -

Hugo Alvarez responded

Sr. Frank me dijeron que me Ivan a contactar el miércoles todavía estoy esperando soy una persona con problemas de salud lo único que yo deseo es que funcionen bien mis step board soy una persona descapasitada.

September 29, 2022

Buen trato al cliente, rapido y agradable, muy recomendado. no necesite esperar mucho. Recomendado 100% More

by jlughers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 03, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hola, gracias por su informe positivo. Agradecemos su recomendación de AutoNation Chrysler Dodge Jeep RAM Pembroke Pines y esperamos poder servirle nuevamente en el futuro.

September 26, 2022

Only issue was with making reservation. Online didn't work, even after switching devices, just in case problem was on my end. Then when calling in, number doesn't get answered. Otherwise, e More

by delellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know. But could pick from a list.
Oct 02, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi Delellis, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 26, 2022

Awesome service. Juan was very helpful and polite. Thank you for making me special!! Prompt service More

by chilo0621
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 02, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 25, 2022

Mat was great and the girl from the warranty department was awesome and kept me informed More

by N172mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Sep 29, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 23, 2022

I will never go back, I will not recommend this service department to any of my friends or family. VERY BAD CUSTOMER SERVICE More

by Arfilio M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TRAVIS, MATHEWS
Sep 28, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi Arfilio, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 446-8775 to discuss what we can do to help.

September 22, 2022

Great service, friendly staff! I would highly recommend them for service and any other needs. More

by Fred Dalal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie
Sep 27, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi Fred, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 22, 2022

Kristen Gomes, help me to complete all pending to my car, she always responded my calls and me posted. More

by anaya_m13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Gomes
Sep 26, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you so much for your positive comments about AutoNation Chrysler Dodge Jeep RAM Pembroke Pines! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 22, 2022

I always trust AutoNation in Pembroke Pines to handle my car needs. The service team always exhibits impeccable service. My last service visit, Jesus ensured my charger was taken care of and was very friend More

by imani.bradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
Sep 27, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2022

Without a doubt one of the worst experiences I have ever had at a dealership. More

by Sobesly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t want to disparage anyone by name
Sep 25, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.

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