AutoNation Chevrolet Arrowhead

Very professional, yet personable and their goal is to take care of you in a timely manner take care of you in a timely manner More

My appointment was scheduled ahead of time and when I dropped my vehicle off at 8 am they waited until 5pm to tell me they would need to keep it overnight because they didn’t have the part. My appointmen dropped my vehicle off at 8 am they waited until 5pm to tell me they would need to keep it overnight because they didn’t have the part. My appointment was scheduled 3 days in advance. When asked they had made no plans to provide me with transportation, leaving me stranded had I not asked for it. They put me in a rental that I had to pay more money for, the next day when they finally got the part in to fix my vehicle I still could retrieve it until late in the afternoon. There’s not much consideration for their customers time or transportation needs. More

First time coming to this dealership for service and was very satisfied. Staff we very nice and service was done in a timely manner. very satisfied. Staff we very nice and service was done in a timely manner. More

First I could not sign in via google account and do not use Facebook. My vehicle was on recall for the passenger air bag replacement. I had called another Chevy dealer for a service booking [Midway Chevrol use Facebook. My vehicle was on recall for the passenger air bag replacement. I had called another Chevy dealer for a service booking [Midway Chevrolet], however they never called back with an appointment, I gave the 2 months. When I called your dealership [AutoNation Chevrolet Arrowhead] I was greeted warmly and an appointment was setup. I did receive reminders by email, text and a phone call. On day was service I arrived at 6:45 am as my appointment was for 7.00 am. The service entry door was opened on time and I was greeted by a smiling service advisor, Krista Mugnai. After the vehicle work I received a call that my vehicle was ready ofr pick up. I returned to dealership and retrieved my vehicle. This of course was a free service. More

Scott and Tom were super helpful when I took my 2021 Yukon Denali in to have them check it out. We had purchased it from a different dealership and it came with the GMC logo illuminated on the front... Yukon Denali in to have them check it out. We had purchased it from a different dealership and it came with the GMC logo illuminated on the front...however it wasn't lighting up. The other dealership had told us repeatedly that it was working, but we never saw it. A friend recommended this service department and they were very helpful in diagnosing the problem.... it was hooked up to the daytime running lights and when you turned on the headlights at night... it turned off. While they weren't able to change the wiring to a headlight vs DTR light (I assume warranty issues), they at least spent more time with me and confirmed that it did work. Hubby at home got it wired correctly, no fault codes and it looks the way it should! :) We will definitely be back as they were very careful in keeping the vehicle clean and protected, and spent enough time with me so I understood the problem and could relay it to my husband at home. More

Nwaill Hosso is a great representative of your company. Finance was a breeze with Mike. John from service even stopped by and said see you service. Finance was a breeze with Mike. John from service even stopped by and said see you service. More

This garage maintains great technicians who care about my vehicle. No one has touched my truck since I purchased it at auto nation. vehicle. No one has touched my truck since I purchased it at auto nation. More

Respectful and honest evaluation of work required-very satisfied. I like their customer waiting room also. satisfied. I like their customer waiting room also. More

Very unsatisfied. Had a scheduled appointment at 7:20, was told it would be about 90 minutes at 9:15 my service advisor told me the tech she thought was doing my truck Had a scheduled appointment at 7:20, was told it would be about 90 minutes at 9:15 my service advisor told me the tech she thought was doing my truck wasn't there, so my truck just got put on the rack and it wouldn't be long. Finally, at 10:30 I was told it was done. I wasn't planning on spending over 3 hours to get an alignment If I would have been told 3 hours, I wouldn't have waited there I would have gone home and got ready for work instead of rushing to work after getting my truck. More

We had an appointment for an oil change which should only take about 30 minutes at the most. We waited 2 hours for our oil change to be completed. This really isn't acceptable. The employees were all very ki take about 30 minutes at the most. We waited 2 hours for our oil change to be completed. This really isn't acceptable. The employees were all very kind and helpful but 2 hours for an oil change is a little much. More