AutoNation Chevrolet Arrowhead

We were on vacation and 1500 miles from home. The car had been worked on prior to our trip but the problem had not been fixed. We were told it was fixed but the noise would disappear in a few days. The noise been worked on prior to our trip but the problem had not been fixed. We were told it was fixed but the noise would disappear in a few days. The noise only got progressively worse to the point we were not comfortable driving it. Called Power Chevrolet and they said to bring it right in that day. Roger checked the noise and the steering function and knew what the problem was. He make us an appointment on the spot that was a couple of days away. The car was fixed solving the problem only to have an additional problem show up that was fixed quickly when we returned. We were very satisfied with the service and Roger was a great contact to work with. When we return to Sun City West next year we will be using Power Chevrolet for our auto service. More

Nico was a great salesman and I would highly redcommend him. I don't think the financial person was up front. Almost to the point of being dishonest just to make a sale on the extra insurance. I know I sh him. I don't think the financial person was up front. Almost to the point of being dishonest just to make a sale on the extra insurance. I know I should have read everything I signed but I thought it had already been extablished re the lenght of time we were financing. I did go back and tell the finance manager how I felt and I got "I'm sorry" He knew exactly why I'm upset. I thought I was financing for 60 monthe got home and relized it is for 75 months. This all happened re the extra insurance. I was led to believe the payment I ended up with was with less insurance instead I had the same amount with an extra 15 months added on the contract. I'm not a happy camper and would not purachase with this company again. I do like my car,though. More

Charles took great care of me. He ask my needs and wants in a care then found me a care that exceed these criteria. This being my first automobile purchase he described the process to me and then answered a in a care then found me a care that exceed these criteria. This being my first automobile purchase he described the process to me and then answered all of my calls. I am extremely satisfied with me experience and have already recommended him to a friend. More

A very plesent person to work with. He explaind all the A very plesent person to work with. He explaind all the things we wanted to no. He showed us a lot of the things on the car and expland how they wo A very plesent person to work with. He explaind all the things we wanted to no. He showed us a lot of the things on the car and expland how they worked. thank you Wayne More

Customer Service was great. Sales was very helpful and attentive. They deliverer everything they said they would. I'm glad God led me to this dealership. attentive. They deliverer everything they said they would. I'm glad God led me to this dealership. More

Derek Miller was very professional and really showed an interest in wanting our business. The process was seamless and he was able to help us find the perfect vehicle! interest in wanting our business. The process was seamless and he was able to help us find the perfect vehicle! More

Saul Aguirre was a complete professional -- a real class act. We'd recommend him to anyone looking to buy a new Chevrolet. We're thrilled with our new Silverado crew cab. act. We'd recommend him to anyone looking to buy a new Chevrolet. We're thrilled with our new Silverado crew cab. More

I bought a car from them in the past and it was a good experience. So, after I had a bad experience at Midway Chevrolet I decided to come back to Power Chevrolet and I'm glad I did. I got the truck I was experience. So, after I had a bad experience at Midway Chevrolet I decided to come back to Power Chevrolet and I'm glad I did. I got the truck I was looking for and I got a really good deal. More

We had a 10 am appointment on 2/20/12 to have the oil changed on our Silverado pickup. We had an hour and a half drive to get to this dealership, arrived there around 9:45 am. One of the service adivso changed on our Silverado pickup. We had an hour and a half drive to get to this dealership, arrived there around 9:45 am. One of the service adivsors located Dino for us. Dino suggested that since the tires had not been rotated in 6000 miles, this should be done also. We agreed. Dino told us it would take about an hour to have the work done on our truck. The truck was soon removed from the service center area, we thought it was going back for the service. After sitting in the waiting room for almost an hour and a half, I noticed that a truck that looked like ours was sitting out in a lot behind the service area. One man was seen getting into the truck and then getting back out and walking away. I left the waiting area to check out the truck, came back and told my husband it looked like our truc, he promptly went out to see for himself. Yes, it waqs our truck and was just then being taken back for the oil change, etc. At this point, I went looking for a service manager. Soon, Ross came out to meet me. I told him of our frustration over this matter. He said he would check it out and get right back to me. After waiting about another 15 minutes, Dino came and said that Ross would like to see me. After going into his office, we were told that one of the service techs had not came to work that morning and had put all sevices behind. We were told that they were adavised of this around 10:30 that morning. I asked why we were not told of this at that time. Kept hearing that there were no excuses for what had happend and that there were 9 people waiting to have oil changes done at that time. There were not 9 people in he waiting room at the time we were called back to speak to Ross. I kept asking why we were not told of the delay. Still excuses. I told both of the men that we had seen numerous people come in for service after we had and they had already received their vehicles and left for the day. My next question was, since we had a prepaid maintenance agreement was we put to the rear of the service. Was told "NO" but I do not believe that. There are no reasonable excuses for what happened to us that day. I did tell them that we had a prior bad experience at this dealership due to service issues and since this had happened a second time I would never be back there for a service of any type. After looking at our truck after receiving it, it does not appear that the tires had been rotated as we were told they would be. It only took the tech about a half hour to change the oil, so there is no way the tires could be changed in that time also. Very poor service and communication on the part of the service man and the manager during our time at this dealership. We will NEVER use this dealership for service issues in the future. More

I applaud your staff for the Special care and attention that they have shown us on each and every visit!!! I would recommend this dealership to anyone and everyone in the area. that they have shown us on each and every visit!!! I would recommend this dealership to anyone and everyone in the area. More