AutoNation Chevrolet Arrowhead

We recently ordered a 2021 Chevy truck, with Fleet Salesman, Ricardo Glean, at AutoNation Chevrolet Arrowhead. We could not have been anymore pleased with the fabulous treatment that Ricardo gave us. Salesman, Ricardo Glean, at AutoNation Chevrolet Arrowhead. We could not have been anymore pleased with the fabulous treatment that Ricardo gave us. He was completely friendly and honest with us. He was not pushy and there was absolutely no haggling with him. We told him everything we wanted on our truck and he got everything set up, per our requests. He kept us updated on the status of the build. He has even contacted us after the truck came in, to see how we were liking it. On a scale of 1-10, we would give Ricardo a 20; he was THAT good!!! Peter & Kimberley Frasquillo More

I bought my first car here and my salesman was very honest with me and helped me find the right price that I could afford. I wanted to look at a more expensive car and then he suggested my 2014 Kia Opt honest with me and helped me find the right price that I could afford. I wanted to look at a more expensive car and then he suggested my 2014 Kia Optima and I’m in love with it! More

This place and its employees are ripping off their customers. Had to take my 18 Silverado in for a recall and needed an oil change as well. I also asked to have my tiers rotated. Because of the xxxx customers. Had to take my 18 Silverado in for a recall and needed an oil change as well. I also asked to have my tiers rotated. Because of the xxxx poor service I have received at Sands Chevrolet I refuse to pay for service until I have inspected their work and check to make sure they did not steel anything out of my truck. They did not check any of my fluids they did not do a full inspection and they did not rotate my tires. How every they did rummage through my center console. I took photos of its contents before giving my truck to them because employees at Sands stole stuff out of my truck. Never again will I take my vehicles to any dealership for service and I will be filing a formal complaint with GM after all we are all customers of GM not these sleazy dealerships. More

Very shady and rude First of all, they totally upcharged us for the car when I bought it years ago...dont buy cars here!! I initially brought my car in for repair but whe First of all, they totally upcharged us for the car when I bought it years ago...dont buy cars here!! I initially brought my car in for repair but when I got my car back it was running worse than I brought it in! I brought it back for them to turn around and tell me my whole engine needed to be replaced, suddenly. All my repairs aren't even worth the value of my car! I had a lovely talk with Jay the general manager who talked down to me and shamed me because I thought this was unreasonable. He also made sure to blame me for everything wrong with my vehicle. Stay away. More

Fantastic dealership We have definitely found a new place when we are in the market for our next vehicle. I was looking to purchase a used Camaro or Corvette. I obtain We have definitely found a new place when we are in the market for our next vehicle. I was looking to purchase a used Camaro or Corvette. I obtained financing before I started looking so I literally had cash in hand. All I needed was to find the right car. After visiting 5 other dealerships, and looking at about 10 or so cars, I saw a beautiful Camaro on their website, so my husband and I decided to make the drive over. We were not disappointed. The car was beautiful and in excellent condition. We had the privilege of working with John Del Pozzo. From the moment we stepped onto the lot, there was ZERO pressure. It felt like having coffee with a friend and we were just happening to be looking at cars at the same time. He is very personable, respectful, and listens intently to everything you have to say. There was none of the high-pressure, back and forth sales tactics that we'd been subjected to elsewhere which was fantastic. I took the car for a test drive with John and after some discussion with the hubster, we decided that this was the one. John listened to my husband and I, especially when we said that it was me that was buying the car, I knew what I was looking for, and that I already had financing taken care of. I had zero concerns about being ignored or spoken over, which had happened at other dealerships. There was no hassle with my trade, a 2018 Mini Cooper S. It had low miles and since I pamper my vehicles, it was in extremely excellent condition. I received a trade offer that was more than fair, and I'm sure it will sell quickly because it is beautiful and has been so well taken care of. Finance was a breeze. I had loan in hand from USAA and there was absolutely no discussion about alternate financing or what I've come to expect "oh, we can do better, let's run your credit". That didn't happen here. I was in and out of finance in 10 minutes and on to getting my Camaro. We were so quick in finance, that it was still being gassed up and detailed so we had to wait for the detail shop to finish. I can't recall my finance representative's name, but he was just as awesome as John. We drove home in the Camaro - AND for $10k less than what another dealership had told me was their 'final' offer - same year/make/model/color (and the difference in mileage between the two vehicles was less than 5k). John took the time to walk us around the car and give us a primer on some of the technology in it and got us set up with OnStar. John Del Pozzo is an absolute GEM. Whatever it takes to keep that man there working for AutoNation Chevrolet, providing WORLD-CLASS customer service, you need to do it. More