AutoNation Chevrolet Arrowhead

Sales person an “8”, finance personnel “10”,used car management “zero”, mechanics “zero“. Purchased a 2015 E350 Mercedes was done in 1.5-hours. The salesperson guaranteed me a thorough vehicle inspectio management “zero”, mechanics “zero“. Purchased a 2015 E350 Mercedes was done in 1.5-hours. The salesperson guaranteed me a thorough vehicle inspection was performed by an ACE-certified mechanic as a condition to selling any certified vehicle. Two weeks later, I had a complete brake failure. I took the vehicle to MB and they informed me the brakes were below specs and Front/rear were replaced. A few months later I spoke with Autonation Used Car Manager, he informed the vehicle was inspected by an ace-certified mechanic and didn’t understand why the vehicle had a brake failure. I then asked can your mechanics perform the same maintenance as a MB mechanics? “Give his mechanics another chance”. He then said, “of course they can”. They are ace-certified mechanics, so, 1.5 week later I make an appointment to have service perform on my Mercedes. What I expected happened, the maintenance advisor goes to the used car manager (Harry) to inquire if he said to bring the MB in. We cannot perform maintenance on Mercedes, which lead me to ask, was this the reason why you sold a vehicle, knowing, you knew had faulty brakes to a consumer. This is the reason why I ask consumer not to buy a vehicles from this dealership. Consumer beware. More

I would definitely NEVER recommend this place. Terrible and the WORST place I’ve EVER been to. Got “approved “ for a car, took it home for about a month, with in that time I had to keep going back to re si and the WORST place I’ve EVER been to. Got “approved “ for a car, took it home for about a month, with in that time I had to keep going back to re sign new contacts. After the 3rd time for them to tell me I had to give the car back. Also for the people who call themselves “supervisors” ERIC and EDSON, extremely rude and unprofessional. DO NOT GO TO THIS PLACE!!!!! More

I have owned six Chevy Malibus in the past 15 years. The reason I have continued with this particular vehicle is because it saved my life in 2014 and I felt very safe in the car. In 2020 the car that I reason I have continued with this particular vehicle is because it saved my life in 2014 and I felt very safe in the car. In 2020 the car that I purchased in 2014 after my accident was totaled out for another issue and I was paid out by my insurance $5,000. I found a Chevy that matched similar to what I had, mainly because my father who passed away in 2018 loved my car and said please don't ever sell this car it is just an amazing car I love this car. so when I lost my other car I was so devastated that I found this car after searching for a long time and dealing with several dealerships having opportunities to buy much better vehicles but again my loyalty is to Chevy. It has been a brand in our family for the last 50 years. Even my metal band has all Chevy's we even created a commercial for Chevy. So i am beyond upset disappointed and appalled by what has happened in the last few months since I purchased the vehicle at the end of October 2020. After searching I found this vehicle and was immediately sold the vehicle no discussion really of the car cuz I already knew the car but I go to finance I'm happy because I have five thousand cash the car is only 5000 so I figure I'll only owe about two or three thousand more for licensing and tags. No such thing I ended up having a Finance balance of $7,000 from a $5,000 vehicle that I put $5,000 down on that means that the car ended up being $12,000 a 2014 with 112000 miles on it. I was happy how it was but of course the finance guy tells me all I'm going to really make you blessed today blah blah blah and he sells me a extended warranty that he told me was a 36,000 mile or 3 years whichever came first. Come to find out it's a 24000 mile policy with two years now I think I paid an additional $2,000 or upwards of $2,000. Less than a year ago and I'm being told that I cannot use my warranty because it expired at a hundred and thirty-six thousand miles my car now has a hundred and forty thousand miles. As I mentioned earlier I am in a band so a lot of traveling is done. My car has broken down because of an engine problem with the timing belt Capsule that's going to cost me $1,200 to fix. The beauty about being in the entertainment industry is that you know a lot of people and they get ALOT of Media coverage. I would never have chosen this dealership had I I saw the reviews that I have seen in this platform. I will never recommend this dealership because I feel that they took advantage of me I was crying upset and relied on Chevy to come through for me because that's who I've kept in my family for all these years. Our oldest truck being a 1957 Chevy and 1960. so my hope is that this gets fixed and the right thing is done because this is not acceptable. And I'm not even going to go into my experience with the service department that's why I stopped coming to them to service my car and why my car is at another dealerships service department.. More

Richard Garcia and Brent Melville helped me when I went in and they were awesome. Very straight forward and patient. No pressure whatsoever and left with a great deal considering my situation. in and they were awesome. Very straight forward and patient. No pressure whatsoever and left with a great deal considering my situation. More

I wish there was less than 1 star. The sales portion of my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you my experience was good. Although I was told the cars are checked out before being sold. I think they skipped mine. I bought a used car. Evidently you have to buy a new car to get any attention or help in the service dept. There are things wrong with my car. I had an appointment to have it checked out. Remember I said "appointment". I sat in the waiting area for 6 1/2 hours with no updates whatsoever. I finally had to go out to find out what was going on. The mechanic did take me for a ride to find out the noise I wanted checked out. He said they would fix my issues and I could be on my way. NOT! Then service advisor, Paul, came to tell me after sitting for that 6 1/2 hrs. that he and the mechanic thought I should take my car and go home. Paul said I would be called when they found out what my dealer warranty would cover. No call. It was supposed to be a day or 2. So I started the phone game of leaving messages or no answers at all. No calls returned. Finally I did get in touch with Paul. I had another appointment for a warranty person to take pictures and videos of the issues. Long story short, even though there is much much more that occurred, 3 weeks from beinning to present I still have not heard from anyone. And am back to the phone game, no responses to messages, no phone answering. I don't know when my warranty runs out, but I'm guessing they will let that run until I will have to pay for the work. I even left a message for manager to call me. Again, no response. More

Doug, my service advisor is the best. Great communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them communication and always willing to explain the issues so I understand. It us not if you have problems, they will occur. It is how you handle them when they arrise. More

The customer service I received was very good for my oil change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. change and I didn't have to wait very long at the dealership. The customer representative was also very friendly and professional. More

I've visited 2 times for oil changes on my recently purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed t purchased Silverado. Each time I requested a repair to a mud flap that was damaged since I purchased the vehicle. Each time I was told parts needed to be ordered to complete the repair and I would be contacted in about I week. Never got called from the first visit. On the second visit I discovered that service writer was no longer with the company. Its been 3 weeks since the last oil change and promise to order parts. I have not been contacted and expect I will never be contacted. Since they cannot complete this simple warranty repair, I expect the warranty I purchased will be useless, too. More

Service manager agreed to honor a 25% off letter that I had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% o had misplaced. Had been a couple of weeks earlier for an oil change and est. on rear brakes. Called service and when the mgr. agreed to honor 25% off a brake job, I agreed to bring the car in. When I got the bill all they deducted was $150. not 25%. Said they never allow more than $150. off labor and parts. He refused to honor his agreement. I will not use this dealer again for anything More

Just an added note to my previous review posted in March 2021. This dealer also over charged me more than $270 in registration and licensing fees upon the purchase of my truck. Almost 2 months later they se 2021. This dealer also over charged me more than $270 in registration and licensing fees upon the purchase of my truck. Almost 2 months later they sent me a reimbursement check for the amount that they made a mathematical mistake on to begin with. This in addition to the lost/stolen floor mats and the ridiculous amount of time to process my licensing paperwork. Once again I say that this Chevrolet dealer is only interested in sales of vehicles and extended warranty packages that are also way over-priced. NO CUSTOMER SERVICE AFTER THE SALE IS COMPLETED AND THEY SHOULD NOT BE TRUSTED IN ANY WAY... More