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AutoNation Chevrolet Arrowhead
Peoria, AZ
1,182 Reviews
For Chevrolet buyers in the Northwest Phoenix area, there is no better place for new and used Chevrolet cars, trucks, and SUVs than AutoNation Chevrolet Arrowhead. And thanks to our exclusive lease and finance specials, getting behind the wheel of a new Chevrolet is easier than ever. Located on Bell Road just west of the Arrowhead Towne Center, our Peoria showroom is easy to find, too. So whether you're trading-in for a new Chevrolet car, truck, or SUV, or are getting behind the wheel of a Chevrolet for the very first time, we are sure to have the perfect Chevrolet for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,182 reviews
May 25, 2025
I contacted your dealership by email on 5/19 inquiring on purchasing the Chevrolet 1500 LT Trailboss stock # xxxxxx. I indicated that I live in Albuquerque, NM. Nicholas Roether responded by 2:30 pm tha on purchasing the Chevrolet 1500 LT Trailboss stock # xxxxxx. I indicated that I live in Albuquerque, NM. Nicholas Roether responded by 2:30 pm that day and then I called him to get the price (including a trade-in). Charlie Verrone (sale manager) sent me the quote at 5 p.m. however the quote did not include the 0.9% financing info. I spoke to Nick and told him that the trade-in wouldn't work. I asked him to get me the 0.9% financing info, and he would get me the info on 5/20. He failed to follow through and so I called him back 5/22. During our discussing, he informed me that the vehicle had been sold. As a result, I was very upset as I had no opportunity to respond. Nicholas then started looking for a similar vehicle. Nicholas and Charlie found a different stock # (xxxxxx), slightly more expensive but had all the options and color that I wanted. We discussed the details and agreed on the prices. Charlie sent me a quote for $58,782 with 0.9 % for 60 months (3:08 p.m.). I submitted the financing package and then spoke to Charlie about 4 p.m. He said that he was working on some other deals and would call me back to confirm. He never called me back. On 5/23, I spent the whole day attempting to contact anyone who could support me. After at least 20 calls and text, Charlie finally contacted me (2:30 p.m.) to let me know that he had screwed up and let the truck get sold. He had some lame excuse for what had happened. Of course, there were no other vehicles that were available with the color and options that I wanted. He apologized for the mistakes. This was the 2nd mistake, and I wasted a full week with no joy. I was very angry. I did my due diligence and respectful to all of your associates. What I got was ineptitude and terrible customer service. The only recourse I have is to send a very negative customer service response. Since AutoNation is nationwide, your dealership represents all of the company. I hope you make corrections to improve your service. Note: I sent this email to Derek Miller, General Manager and he has not responded to my email. More
by Rob F.
Employees Worked With
Nicholas Roether, Charlie Verrone, Ricardo Glean, Randy Berger, Derek Miller
May 22, 2025
My visit to AutoNation Chevrolet was the most enjoyable, stress-free experience I have ever had buying a new car. Patrick and I clicked right off the bat. He was very knowledgeable, professional, and patien stress-free experience I have ever had buying a new car. Patrick and I clicked right off the bat. He was very knowledgeable, professional, and patient with us. He is very detailed oriented, took the time to customize the car's features to our needs and made sure that we understood how to use all of the car's offerings. He was very generous with his time and never pressured us. More
by Larry
Employees Worked With
Patrick Cook
May 11, 2025
Technicians and service advisor excellent. Person answering the service line phone was completely unhelpful, not concerned with customer service; lied to get me off the phone rather than tryi Person answering the service line phone was completely unhelpful, not concerned with customer service; lied to get me off the phone rather than trying to help. Again, service advisor And technicians were outstanding. More
by sunshinekj
Employees Worked With
Ryan Mendoza was delightful, a great representative. Seemed concerned with my needs.
April 29, 2025
Good experience. Devan was very helpful. I had a specific make and model in mind. I called ahead and the vehicle was available to see and test drive. Devan was very helpful. I had a specific make and model in mind. I called ahead and the vehicle was available to see and test drive. More
by rmilmine@aol.com
Employees Worked With
Devan; Mike.
April 28, 2025
Best car buying experience we have ever had! Devan was a pleasure to work with and there was no haggling or hassle! Will recommend to all our family and friends! Devan was a pleasure to work with and there was no haggling or hassle! Will recommend to all our family and friends! More
by jabking37
Employees Worked With
Devan
