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Auto Park Ford Bremen - Service Center

Bremen, IN

4.7
466 Reviews
Call Service Center (574) 546-2727

466 Reviews of Auto Park Ford Bremen - Service Center

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May 16, 2023

He didnt want to wait on hold with warrenty company so he gave my keys back and that was that More

by L_bussie@yahoo.com
Recommend Dealer
No
Employees Worked With
Jarred Zeisig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Zeisig
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May 20, 2023 -

Auto Park Ford Bremen responded

Thank you for sharing your feedback and it is unfortunate you feel you received poor service. I believe there was more to the experience that is not being shared. The reason he handed your keys back was to actually instead save you time and not have you wait. We did try to call you after you left to offer that we make another call for you at a different time due to the hold time to speak with someone with your Extended Service Plan. You declined. It is important to note that you expressed that we were able to get you in 2 weeks sooner than a couple other places you called. However, the Service Manager was at the desk by himself that day and explained that the current wait time on your Non-Ford Extended Service Contract was over an hour and that he was 20th person in line on the call. He suggested that instead of waiting, we/you call back at another time when the hold is less to see if the part was even covered under your contract. A Non-Ford contract requires prior approval and a part and labor quote before we know if the part will be covered. It is not that we did not want to provide you service that day, it was that your Extended Service Plan Provider was not going to be able to provide us the informatoin we needed or if the part was even going to be covered in a timeframe that was reasonable that day. It was an effort to not make you wait for over an hour just for someone to pick up the phone that caused us to hand your keys back, not our desire to not assist you.

May 22, 2023 -

L_bussie@yahoo.com responded

No u did not try to call me back and offer another call to warrenty place. I received a call after I did the survey. They employee who the review talks about called me which is very strange. Pls present me a site and i will post the call logs to prove that. Second ur store is small so u can hear what they say at the counter from the lounge. He called and was put on hold and immediately said he isnt waiting that long and 10 minutes later came and got me and said he cant wait he is only employee here today. I woulda called for u guys and sat on hold but theres no cell signal in ur building. I was very polite even when he said he wasnt doing it. Review was what happened so is what it is. He coulda easily had one of the 5 people up front that were talking and standing around wait on hold for him but guess helping each other out is a crazy idea.

May 22, 2023 -

Auto Park Ford Bremen responded

I understand, thanks for letting us know. If we can still be of assistance please let us know, I would be happy to call to see if your issue is covered under your contract. Thank you

May 04, 2023

Jarred does a great job getting me in and no the schedule even with my hectic life. More

by BETHANYLL12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Jarred Zeisig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Zeisig
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April 23, 2023

They are all really nice people! Super supportive threw the whole process. I really appreciated how hard they work to get people approved and into decent vehicles. More

by lucasvandeputte
Recommend Dealer
Yes
Employees Worked With
Logan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy McMillen
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April 20, 2023

Always friendly and professional and willing to go the extra mile Always friendly, professional and willing to go the extra mile. Very prompt on getting parts to my shop. More

by Travis@watkinsrepair.com
Recommend Dealer
Yes
Employees Worked With
Nick, Brad and Jarred
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April 11, 2023

Someone else's contract was attached to my service receipt. I have called to get MY contract sent to me at my work to print off, but so far haven't. Was told I needed to replace my battery, but when I More

by rashj
Recommend Dealer
Yes
Employees Worked With
Jarred Zeisig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Watts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Deb Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Plank
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April 08, 2023

Had an oil change and got great service. Receptionist was exceptionally great. I'll be back! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Zeisig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist , Rick Kobold
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April 04, 2023

Very pleased with their prices and their service is excellent. Very friendly. I highly recommend them. More

by Shueni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Zeisig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Carson
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March 27, 2023

The service department did a great job installing everything I wanted on my new truck. I also appreciated the communication during the process. More

by clint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Forry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 25, 2023

Very good company I work with very good people understanding easy get along with kept me in contact More

by roweallen64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Zeisig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 18, 2023

They went above and beyond to take care of my tire repair and get me back on the road! More

by lrmoser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Zeisig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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