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Auto First LLC

Mechanicsburg, PA

4.3
356 Reviews
Call Dealership (717) 591-2777
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6305 Carlisle Pike

Mechanicsburg, PA

17050

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356 Reviews of Auto First LLC

November 10, 2021

Fred and Joe were extremely sensitive to our situation, they gave us an excellent deal. More

by Layt524
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Hershey, Joe Khouri
Report | Print
November 01, 2021

Mark was fantastic, very kind and friendly - great service clean location!! Thank you , very quick and easy process! More

by Leightyson3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reed
Report | Print
October 30, 2021

The customer service was great!! Mark was very kind and patient. I definitely recommend coming to Auto First. More

by Jazmynbowman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reed
Report | Print
October 29, 2021

Very friendly and helpful. The dealership was easy to deal with and straight forward. They answered all questions. More

by Whansbury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reed
Report | Print
October 26, 2021

Great experience, Mark and Craig were both VERY helpful. No pressure - worked with what I needed. More

by roachberry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reed, Craig Hall
Report | Print
October 25, 2021

They hold vehicles with deposits for an eccessive period. The vehicle I chose is advertised on the internet, it is on the lot, unsold, and yet I can't buy it for another week IF the out-of-state buyer no sho More

by carpentersheila7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Khouri
Report | Print
Oct 25, 2021 -

Auto First LLC responded

Hello. Whenever a customer is interested in a vehicle, and wants to put money down to hold it, we hold the vehicle for them. We do this because some people are not able to come in right away to purchase a vehicle, and want to make sure it doesn’t sell by the time they are able to make it in the store. This is a common practice in our industry. Your review is not a fair review on this situation. Thank you for your understanding.

Oct 25, 2021 -

carpentersheila7 responded

More than 7 day hold is excessive. What about your own local community of buyers and workforce ? Should I have shopped in Michigan? Poor management decision and frankly this advice is my gift to you.

Oct 25, 2021 -

Auto First LLC responded

We are a dealership, not a “daily goods” store. A vehicle purchase is a large purchase. Sometimes people that are interested in a certain vehicle, search from state to state just trying to find the exact car they want. When they do find it, they put a certain amount of money down on the vehicle to hold it until they are able to make it into our store. We understand that everyone’s schedule is busy, and arranging a time and way to get to our store can be difficult. That is why, depending on how much the customer puts down on the car, we will hold it for a week or two. But we would not sell a car that a customer put money down on. That is poor customer service. This practice is not just our store, it’s any dealership in this industry. We do a lot to help our own local community. Some of these things include fundraising, donations, events, and we have over 250 cars for our local community to choose from. Thank you!

Oct 25, 2021 -

Auto First LLC responded

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October 23, 2021

Very good nice people good service I love this place I recommend people come here More

by Andre charles 1577
Recommend Dealer
Yes
Employees Worked With
Mark Reed
Report | Print
October 22, 2021

Very professional, efficient and caring, highly recommend. Mark was terrific. Would come back in future. More

by Basilholobetz@gmail.com
Recommend Dealer
Yes
Employees Worked With
Mark Reed, John Khouri
Report | Print
Oct 22, 2021 -

Auto First LLC responded

Thank you so much for your kind review! Enjoy your new vehicle!

October 20, 2021

Very helpful, are very willing to work with me to get best deal possible for my current financial situation More

by Baum.kenneth.e
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Khouri, Craig Hall
Report | Print
Oct 22, 2021 -

Auto First LLC responded

We are so happy that we were able to help you! Enjoy your new ride!

October 20, 2021

pretty good experience, but repairs to truck took longer than anticipated. been without vehicle now for three days More

by tlparthemore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reed
Report | Print
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