Auto First LLC

Mark Reed was wonderful to work with. He was not pushy, but we didn't spend our entire night there. Would definitely recommend! but we didn't spend our entire night there. Would definitely recommend! More

EDIT: I was personally contacted by a team member shortly after posting this review and bribed to remove it claiming that one of the ladies that were AMAZING to me would “lose her job”.… sad. DO BETTER A after posting this review and bribed to remove it claiming that one of the ladies that were AMAZING to me would “lose her job”.… sad. DO BETTER Ah, so much to say about this business. I was looking to sell my 2016 VW Jetta and I got a message from Claire on Facebook Marketplace. We set up a day and time for me to bring the Jetta in. I was very pleased with my service working with her. She was amazing, very helpful and friendly. I was told I would get my loan paid off maximum of 10 days from the day I sold it to them. 10 days go by, still no payment. I contact my bank and they haven’t received anything. So I call the dealership and explain that no payment has been received. This time around I spoke to JOE. My interaction with him was EXTREMELY disturbing. He was very nasty and disrespectful to me and not to mention, also told me to watch my mouth when I made a statement containing “This is xxxxxxxx” . I was referring to the fact that my loan hadn’t been paid off yet. They were being very sketchy and said they “couldn’t locate the payment” and they couldn’t tell me if it was electronically sent or mailed. They refused to give me any type of tracking number as well. I was then told that the payment was sent through and already processed when it WASN’T (15 days in). They then told me to wait another 3-4 days for processing. NOTHING. They blamed it on my bank and said there was nothing more they had to do. So 18 days go by and I still don’t receive my payment. My bank, the dealership and I did a SECOND three-way call and we spoke to Stephanie & Caitlyn this time. They both were SO helpful. Caitlyn reached out to their third party that deals with the payments and we found out they actually never sent the payment. Finally 23 days later, my loan was paid off and taken care of. I will never return again and never recommend this dealer to anyone. Although Claire, Stephanie and Caitlyn were amazing, my experience overall was awful. And to Joe- I hope you grow up and learn to speak to customers with respect. Maybe that will help with potential customers in the future and self growth! More

This is the second car my family has bought from here. First was for our daughter and now for myself. Highly recommend Auto First! Mark Reed is the guy to see!! First was for our daughter and now for myself. Highly recommend Auto First! Mark Reed is the guy to see!! More

Thank you for the car and help us pick a car that good for us for us More

It was very easy from to start to finish and is to deal with and would buy again with and would buy again More

Great salesman with great service ..got me in the vehicle I wanted with no issues I wanted with no issues More

I just want 2 say that the sales lady Ms Stephanie at I just want 2 say that the sales lady Ms Stephanie at the Mechanicsburg dealership & the sales lady Ms Jenn at the Enola dealership and Justin the s I just want 2 say that the sales lady Ms Stephanie at the Mechanicsburg dealership & the sales lady Ms Jenn at the Enola dealership and Justin the service gentleman were very professional and very kind and went above ther job limits 2 make sure everything was made correctly for me . I thank you all for really going out of ur way in helping me get a vehicle and showing your company cares about people who need that help In life to make it . God bless you all , keep up the great work and I will tell anyone 2 come to u all . More

Claire was amazing! She helped me work out a deal and got me into a car that I really wanted. Every other dealership was rude to me and I appreciate how much effort she put into making everything right for m me into a car that I really wanted. Every other dealership was rude to me and I appreciate how much effort she put into making everything right for me More

I worked with Aaron at the Mechanicsburg lot. I wasnt the easiest customer, but he went above and beyond when I told him I would be in that day. I ended up leaving with the nicest truck I have ever been able easiest customer, but he went above and beyond when I told him I would be in that day. I ended up leaving with the nicest truck I have ever been able to get and am extremely happy. More

Mark was excellent and would recommend him to anyone. He was great answering all questions and was quick to get car. was great answering all questions and was quick to get car. More