Auffenberg Volkswagen

Melissa took great care of me. I have no complaints and it was wonderful working with a young professional who knows the product and understands how to give the customer the right kinds of information to m it was wonderful working with a young professional who knows the product and understands how to give the customer the right kinds of information to make the deal happen. From start to finish, the entire process took less thank 24 hours and there was not a single bump in the road or an unexepcted surprise. I highly recommend this dealer and Melissa (Howard helped too!) More

When we first went to look for a new car, we knew we were going back to Auffenberg. We had bought a new Passat from them a few years ago. This go 'round we were after a Jetta. We test drove a Jetta SE wit going back to Auffenberg. We had bought a new Passat from them a few years ago. This go 'round we were after a Jetta. We test drove a Jetta SE with Thomas. We went back a week later with intent to purchase provided all our figures came out as we expected. Thomas was on a deliver so Philip worked with us. BOTH SALESMEN WERE SATISFACTORY! Philip worked with us to get us where we wanted to be as far as a trade-in price, final new car price and also payment (we had all this figured out on our own before going in). This experience with Auffenberg was so much faster and better than our last. When we bought our Passat a few years ago, it took 3 trips, countless calls with "NEW" offers and ALL day to finally buy it. When buying the Jetta, we were in at 10 and out by 2:30 on the same day!! We knew where we needed to be and it was a "do it or else" situation. Well, they did it! We were very impressed with our experience! Thomas and Philip both deserve a pat on the back for their hard work! More

Overall they were friendly while shopping for a new car. My issue was that when given a price for the car with no trade in it was higher than sticker price. The car had somehow got 1200 in tires on it that My issue was that when given a price for the car with no trade in it was higher than sticker price. The car had somehow got 1200 in tires on it that was not on there yet. The car was off the lot when i first started looking so maybe but did not like how that was handled when buying a car and given a price more than the sticker. Felt like they were upping the price. Also, the auto butler is a complete waiste. I got a black car and it has scratches and a dent they said they would fix. The paint protection from auto butler has done nothing for the paint I can tell you. It in no way does a thing. I also do not like the dealership adding something like that on a car just so they can make more money. Adding pin striping is just anouther way for the dealership to make additional money on a car. If I could have found a 2010 on a lot with out these I would have bought it they were add on that I did not want. More

My husband and I were looking to purchase a new jetta TDI, we went in knowing that much. We had a friend who recently bought a couple of cars from Auffenberg VW, and had nothing but great things to say a TDI, we went in knowing that much. We had a friend who recently bought a couple of cars from Auffenberg VW, and had nothing but great things to say about his experience so we drove 45 minutes to get a great new car buying experience. It was too, Melissa met us outside we told her what we were looking for and she grabbed some keys and showed us two different jetta TDI's. We drove them both she anwsered all our questions, we decided on one and went from there the process was as smooth as buying a car can be and when it's time to do it again we will come back to Auffenberg again! More

After test driving several compact cars, I came into Auffenberg to do a second test drive on the VW Jetta TDI. It just confirmed that I love this car and with freezing rain & ice falling, decided to de Auffenberg to do a second test drive on the VW Jetta TDI. It just confirmed that I love this car and with freezing rain & ice falling, decided to deal on the car. I had researched cars for 3 weeks and knew what I was willing to pay, what I wanted for my trade, my credit score & where I wanted the payment. Key thing to any car deal is knowing this information & be willing to walk away if you don't get it. Josh started me out $800 over sticker after adding some protection pkg to it and used the age-old four-square sales tactic. Was a little frustrated considering it was the last day of the month in an ice storm that they would waste my time with it, but I played the game & after more than an hour of negotiation, 4-5 different trips back & forth to the sales mgr & 4-5 different offers, talking directly to the sales mgr, I decided they weren't going to meet my price & told Josh to get my key to my trade. Ended up going from $800 over sticker to invoice, $3000 to $4500 for my trade, & cut over $300 off monthly payment from initial offer to final payment. It's all a sales game & you have to accept that the dealer is in business to make money, so you can't hold this against them. I'm sure they still made money on the deal, but I got what I wanted & it's all a compromise. Josh, Craig and the Finance Mgr were extremely friendly during the process, accommodating, & in the end I was very satisfied with my experience there. I hope my service experience is just as positive & am definitely willing to do business with them again. More

My account was handed over to a different salesperson after the person I initially visited with was let go, and I am so glad. The first salesperson I had before Kati was almost insulting in how dumb he m after the person I initially visited with was let go, and I am so glad. The first salesperson I had before Kati was almost insulting in how dumb he must have thought we were, too pushy, wanted us to just "sign" something agreeing that we were interested in one of the cars (oh by the way, with the full MSRP on that sheet of paper). I walked out the first time thinking, you just lost a sale. However, it was a totally different story with Kati. She was persistent, helpful, accommodating, and more importantly trustworthy. She listened and did her best to accommodate our requests and needs when it came to purchasing. I am so happy with my experience and am glad I got "reassigned"! I bought my first car from them 10+ years ago and I will probably buy my next as well. More

Absolute great people and dealership, I changed my appointment 4 times, and they was never a hint of frustration. Great people. Melissa took me on multiple test drives in different models to ensure appointment 4 times, and they was never a hint of frustration. Great people. Melissa took me on multiple test drives in different models to ensure I waas satisfied with the car I was going to select. More

Nice sales people. I didn't feel pressured to buy and could take time looking at anything. After test driving, the car felt very sound and had more power than I thought it was going to. I liked all of t could take time looking at anything. After test driving, the car felt very sound and had more power than I thought it was going to. I liked all of the options and how it felt on the road. Thanks thanks for your help Melissa! More

This was my first vehicle purchase and Kati made it as easy as possible. She asked what I was looking for and why. She didn't try to push us over our budget or into anything we didn't want to look at. She easy as possible. She asked what I was looking for and why. She didn't try to push us over our budget or into anything we didn't want to look at. She was very honest about everything we saw weather it was good or bad, which is hard to find in a sales person. She made sure we knew all of the information about our vehicle as well. Everybody we met with to make this purchase was friendly and easy to work with, I was very pleased with my entire experience. More

When my mother and I first walked in we were greeted by a sales associate. The sale associate then asked if we were looking at any specific car which I was interested in the jetta. Then she showed us the b sales associate. The sale associate then asked if we were looking at any specific car which I was interested in the jetta. Then she showed us the basic model that comes in a jetta and let us test drive it. I was not 100% sure that I wanted the jetta for my next car, so my mother and I were going to go to lunch and talk about the cars we looked at that day. Melissa (sales associate) offered and let us take a different jetta to lunch with us. After lunch the sales manager found me the car I wanted with the color and interior, which they had to trade with another dealer and brought it to their lot. The day I picked up my new car Melissa showed me all the features of my new car. She also offered to come pick me up from my home and bring me to the dealer. Its been a couple days and I am still getting texts from Melissa about how I like my car and that I can text/call her if I ever have a question. More