Auffenberg Volkswagen

Shane, Jay and Mike are excellent. Mike(Brewer) sets the tone of putting the customer first, and it isn't just lip service. We are very pleased. tone of putting the customer first, and it isn't just lip service. We are very pleased. More

What really stands out with the sales associates and sales manager is their awesome customer service. They listened to my needs and worked very hard to accommodate them. Additionally, they were very pat sales manager is their awesome customer service. They listened to my needs and worked very hard to accommodate them. Additionally, they were very patient and was not pushy regarding the sale. More

Mark was the salesman that helped me and let me know what different cars I had to choose from and found out what I was looking for. I had a black car I was trading in and didn't really want a black car agai different cars I had to choose from and found out what I was looking for. I had a black car I was trading in and didn't really want a black car again...too much heat in the summer, it gets dirty easily, etc. We looked at all the colors they had in the Jetta. Then I saw a slick looking black Jetta with a chrome package and black leather interior and I knew it was the one. We test drove it and I absolutely loved the feel and handle of the car. During the drive the safety specs and making of the car were explained to me and I fell even more in love with it. And not only was the sales process simple, but every visit I've made to the Service/Parts department for oil changes, AutoButler, etc has been great! I'm glad I talked to Mark when I was shopping for a new car. More

Dan made buying my new car so simple! I got prices from 5 dealers in the metro area....Dan at Auffenberg gave me his best price IN WRITING the first time. There were not any hidden fees or charges like at so dealers in the metro area....Dan at Auffenberg gave me his best price IN WRITING the first time. There were not any hidden fees or charges like at some places. I stopped by to see the car and he sent me on a test drive by myself (some dealers try and babysit you while you drive). I spent five minutes witn him giving him some basic finance info. Before I got off work that day he had me approved for 1.8% financing and all the paperwork ready. It was the easiest new car purchase I have ever made!! I will go back for my next new car!! He programmed my bluetooth and radio as well as showed me how the features worked before I left. Thanks Dan!! More

Both Ryan and Jerome did a wonderful job in my buying experience. Ryan did had all of his facts about the car itself and many of it's functions making our selection so much easier. experience. Ryan did had all of his facts about the car itself and many of it's functions making our selection so much easier. More

Everyone done a great job working with me to get the deal I wanted. Jason, the sales manager, done such a great job to get the overall deal done with the price I wanted. It was a great exsperince. I wanted. Jason, the sales manager, done such a great job to get the overall deal done with the price I wanted. It was a great exsperince. More

I have been familiar with the dealership as they have been servicing my other jetta for the past 3 years. The service department has provided timely and efficient care for my vehicle. They have gone our been servicing my other jetta for the past 3 years. The service department has provided timely and efficient care for my vehicle. They have gone our of there way to take me offsite while my vehicle was being serviced. I shopped the area with other VW dealerships prior to my recent purchase and found the staff at all levels of the process to be courteous, friendly and eager to assist. The price was the best and the sales professionals were not pushy. More

I appreciate the no pressure sales and how helpful Josh was in the purchase of the new car. I was able to get the exact car that i wanted even though the car had to be brought in from a different state. I was in the purchase of the new car. I was able to get the exact car that i wanted even though the car had to be brought in from a different state. I would recommend this dealership to anyone who is looking for a new car. More

very knowledgeable, not pushy but wanting to keep business.i was so glad that i was able to have kati, the last dealership was a bad one and was scared to go to some place new. it was very enjoyable business.i was so glad that i was able to have kati, the last dealership was a bad one and was scared to go to some place new. it was very enjoyable and i have my very first brand new car beacuse of the good people at volkswagon auffenberg More

Customer Service rating would have reached 5 had the guy that does the "paperwork" been available. As the dealer is part of an "Auto Mall", one guy does this job for multiple dealers and we waited for hours that does the "paperwork" been available. As the dealer is part of an "Auto Mall", one guy does this job for multiple dealers and we waited for hours to complete the deal. Great dealer otherwise. More