Auffenberg Kia

Horrible service I had heard shady things about Auffenberg, but I decided to take a chance and buy my new car there. Overall the buying experience wasn't bad, but thei I had heard shady things about Auffenberg, but I decided to take a chance and buy my new car there. Overall the buying experience wasn't bad, but their customer service is horrible. We've had our BRAND NEW, 2016 Kia Sorrento for 8 months. I noticed that the tires were getting really loud and took it in for service. They told me that the tires were "chopped" very badly, and that's caused by not rotating the tires regularly or keeping the proper pressure in them. I told them I've rotated the tires twice already, with the first oil change and with the third, and i always keep the tires inflated to the proper pressure. It had to be an alignment issue and they just weren't going to do anything about it. They said since I was over 12,000 miles already (all highway miles) that there was nothing they could do about it because it's considered "normal wear and tear". They said to get an alignment, rotate the tires, and they'll smooth themselves out in time and it will be fine. I went to my regular mechanic, and he said not only was the alignment REALLY bad, but that it had to have been that way when I bought it for all of my tires to be so badly worn. He also said my tires are ruined. So basically I have a car that is only 8 months old that had a messed up alignment and I have to buy new tires. Their service department lies to you, and they don't stand behind their product. AVOID AT ALL COSTS!! More

Fantastic Nate Drury, Fantastic new KIA What a great experience driving the short distance from St. Louis County to your beautiful dealership. Nate Drury went above and beyond ANY salesperso What a great experience driving the short distance from St. Louis County to your beautiful dealership. Nate Drury went above and beyond ANY salesperson here in St. Louis. My son made the contact over the Internet and Nate provided everything John asked of him. Our experience with 5-6 dealerships in St. Louis county left us very Leary of driving to your dealership. I have never experienced anything quite like the Kia dealership. Customers have to witness how nice and easy it is to but a car from you. Thank God for Nate! He had everything ready for us when we arrived. He showed us around, introduced us to the different departments. He spent time showing me the options how things worked. Full tank of gas to send us on our way. To sum it up, our connection with Nate and his wonderful personality closed the deal. Now, I just think of things I "need" to do just to drive this great Kia Sorento!!! Thank you Nate and Auffenberg Kia. My family and I will always make that trip across the river when we need a vehicle. You run a dealership the correct way, and you all made our day once we pulled onto your lot. Many, many thanks to the team and mostly to Nate. More

Awesome experience! Bob's approach to accommodating us was a new 2017 Kia Sportage LX AWD was impressive. I am in sales myself and I did not feel like I was being sold so Bob's approach to accommodating us was a new 2017 Kia Sportage LX AWD was impressive. I am in sales myself and I did not feel like I was being sold something. I felt like I was being helped by a friend get the best price for the best car that we wanted. The financing department got us twice as good of a rate as the first dealership we went to. We also liked the quote we got from Allstate and I think we will be changing to them because they saved us money. My wife has been with the company that she has been with since she was 16 and had no idea that we could save the money that we will by switching. Overall it was a great experience, they kept us where we wanted to be as far as our payment goes and got us in the car that my wife absolutely loves. Thanks again guys we will be back for the next car. More

PRESURED SO MUCH INTO BUYING A CAR my boyfriend and I went to look at cars today and today we stopped at out first stop which was Auffenburg KIA in O'Fallon IL. We have never been quest my boyfriend and I went to look at cars today and today we stopped at out first stop which was Auffenburg KIA in O'Fallon IL. We have never been questioned and pressured to into buying a car ever in our lives. Seriously terrible. We were just looking around and they started doing paper work and wanted us to buy the car that day. We said NO numerous times and all they did was pressure us. The finance manger came and talked to us and he stated they didn't sell 1 car today so he wanted out business. After we told him that we were just looking around today, he got up from his chair and said "well I don't want to waste your time" AWFUL CUSTOMER SERVICE. More

DO NOT BELIEVE THEIR ONLINE PRICING!!! Dealt with sales team online. I was quoted 13,880 by this person. Since I had to deal with a different salesman when I came to purchase the car, I w Dealt with sales team online. I was quoted 13,880 by this person. Since I had to deal with a different salesman when I came to purchase the car, I wanted confirmation in writing that 13,880 was the price agreed on. Come to find out ( the morning of my appointment), this is not the price I would have paid if I kept my appointment, I would have had to pay 1995.00 more! My husband was also purchasing a car and he got higher "document" fees than I did. Shady business. Get your prices in writing. Online price is not the online price you get! False advertising and they admit that they they know this. Salesman told me that other customers have complained about it as well, yet it still stays the same. More

Would not honor online quote. Saw a Kia Forte online for my son advertised at $13,680. Submitted an email for a "special quote" that came back exactly the same price. Still a fanta Saw a Kia Forte online for my son advertised at $13,680. Submitted an email for a "special quote" that came back exactly the same price. Still a fantastic price so went in to check it out. Son liked it, we decided to look into purchasing it and was told the quote I was given did not include $2,000 in dealer installed options, which was some sort of clearcoat and a tire repair kit since these cars don't come with a spare tire(?). Showed the salesman my quote and he came back with the invoice showing me the car cost them $18,000 something. So they advertise an $18,000 car for $13,680? And then put $2000 more in cheapo unnecessary options? I showed him that MY QUOTE started at the same $18k, reduced by a $3k dealer discount and a $2k Kia rebate. Still they would not honor the quote I had received repeatedly stating the disclaimer at the bottom says dealer installed options may add to the price. Deceiving, misleading, bait and switch sales practices. No thanks! More

Excellent Customer Service Jason Redmond was one of the salesmen that helped us during our purchase of our new KIA Optima SLX. He provided outstanding customer service and was Jason Redmond was one of the salesmen that helped us during our purchase of our new KIA Optima SLX. He provided outstanding customer service and was very flexible with our particular situation. His knowledge and positive attitude are just a few of his attributes that will keep us going back to the dealership in the future. Thanks again Jason for your help in getting us in our new KIA! More

Wow!!! What great customer service Today was an awesome day, after havung some terrible customer service with other dealerships. I went to Kia in O'Fallon Illinois and was blown away by Today was an awesome day, after havung some terrible customer service with other dealerships. I went to Kia in O'Fallon Illinois and was blown away by Alex and Rob and everyone that helped with my transaction They were great and i was very appreciative. Thanks everyone. .. I walked away with a great deal and will definitely tell my friends and family of my experience. More

New Car Purchase We have purchased two new Kia's from Jeremy Higgins, and will purchase our next new Kia from him. Jeremy is very FAST, at getting things done. He know We have purchased two new Kia's from Jeremy Higgins, and will purchase our next new Kia from him. Jeremy is very FAST, at getting things done. He knows what we want and need in a vehicle and can lead us in the right direction. He is very friendly and polite. Great person to work with. Love the O'Fallon Kia dealership. More

great experience! I had an excellent experience at Auffenberg Kia. Jeremy Higgins was so pleasant to work with, and made buying a new car a breeze. I encourage anyone l I had an excellent experience at Auffenberg Kia. Jeremy Higgins was so pleasant to work with, and made buying a new car a breeze. I encourage anyone looking for a new car to check out Auffenberg Kia. I absolutely love my new Kia Soul! More