Auffenberg Kia

Where to start... it is bad enough to get a recall on a car, but when it takes four hours to put in a part, just to be told that you need something else and it has to be ordered???? I live 1.5 hours from d car, but when it takes four hours to put in a part, just to be told that you need something else and it has to be ordered???? I live 1.5 hours from dealership, they ordered the part my car needed, they called when it came in, I called the next day to make an appointment. It was scheduled and seemed good. I was called 3 more times about making an appt. The third call they said they were going to send the part back if I didn't respond. What??? I called for a week, could not get a human to answer the phone. I finally called SCHEDULING again to make an appt. I explain the situation and the girl puts me on hold to call service to see what is happening, she comes back and says she is sorry, no one answered. No kidding!! She says she will leave a message and if they don't call me, the service manager would call. No surprise, I did not get a call. Fast forward to today, my Husband takes my car to get the part put on, 2.5 hours later they finally come out and say the part is defective and another will need to be ordered. Omg!!! My Husband asked about the back up camera not working and would this part be fixing that, the answer was no. So he asked how to get it fixed. He was told they don't make that part anymore, but we could order one to be found and refurbished. It takes 3 to 10 days to get the part. When they call you, you have 5 days to get it installed, or you will be charged 300.00. The guy asked if he wants to schedule the service and my Husband says when will the part be here, the guy says he doesn't know, but you only have 5 days, or you will be charged. Ok, remember we live 1.5 hours away and both work full time jobs. They went around this bush for a while until it was laughable and my Husband left. This is such a joke of customer service!! More

They tried to tell me that I needed ALL new brakes- all the way around. I know that's not true. When I refused to do this they overcharged me by at least $50 for the oil change & GDI flush they were suppos the way around. I know that's not true. When I refused to do this they overcharged me by at least $50 for the oil change & GDI flush they were supposed to do. They dismissed me like I was nothing when trying to talk to them about it. I really doubt they did anything at all to my car. I will never go back there again. I have had nothing but problems with them. So after this I will be taking my car someplace else. Because these people here try to force you to buy thing you don't need. Because all total would have been around $1000. I have to scrape to get the oil change & GDI thing done only for them to add another $50 for no reason. They really try & succeed in ripping people off there. I don't trust the people there to do their job at all. If they can't get more money out of you they don't have anymore time to deal with you at all. More

I would actually give them zero stars. Made an appointment to get 2 safety recalls fixed, when making the appointment explained this and gave them the recall information and my VIN number that was appointment to get 2 safety recalls fixed, when making the appointment explained this and gave them the recall information and my VIN number that was required. Dropped the car off the night before and spoke with a service center employee who knew the reason for the appointment. Arrived the next evening to find out that no one had even looked at my car, did not call me to explain, and nothing was done on the car. These are safety issues and they didn't even feel the need to call me to tell me the issue. This was a Friday, I told the service center employee I wanted a call from the manager on Monday- I have not received a call or any type of apology from the dealership service manager or any communication at all. Please find another Kia dealership for service. This is the worst service I have ever received, will travel somewhere else to get my car fixed- please be cautious they are horrible to work with!! I will not take my car there for service and I will not ever consider Auffenberg for buying a car if this is how they treat customers. More

Knowledgeable and friendly. Solid communication. I don’t see the need for a twenty five word minimum response here. You want to rethink this survey method. see the need for a twenty five word minimum response here. You want to rethink this survey method. More

I get a call from my daughter, she has a flat tire. No biggie, she pulls into St. Clair Mall to change it. A short moment later she realizes she's missing a part she needs. So, I call Mark hoping he'd a biggie, she pulls into St. Clair Mall to change it. A short moment later she realizes she's missing a part she needs. So, I call Mark hoping he'd at least be able to walk me through what was needed. After about 2 minutes on the phone he goes, "You know what, I'm just going to head over and see for myself." Within 25 minutes of my initial call to him my daughter's spare was on and she was safely back on the road. ***HE LEFT DURING SALES HOURS FOLKS!! We all know working in sales goes, you got to be there to make a sale, let's be honest! But he was willing to possibly lose a new sale to help out an old sale.. 😊 Meant the world to me and my daughter! Thank you Mark for always being there, no matter while buying, leasing or after the sale!! You've always made me feel like all questions I asked were important (and let's be real, some were, well.. NOT) 🤣 The process of buying multiple vehicle's with Auffenberg has been truly memorable! They take care of you not only during, but after the sale as well. Please go check Mark and his staff at Auffenberg Kia! More

Very accommodating and respectful people! They were able to help match our timelines with my price—highly recommend! All staff wanted to help make sale possible! to help match our timelines with my price—highly recommend! All staff wanted to help make sale possible! More

I had to purchase a new battery. Imagine your frustration when your car won’t start. Then have to have towed to dealer. Worked with Mike. The service was so horrible. He would not make any eye contact when s when your car won’t start. Then have to have towed to dealer. Worked with Mike. The service was so horrible. He would not make any eye contact when speaking to me. I asked questions he seemed unwilling to answer. Completely unprofessional. Horrible service. Never will I again More

Buyer Beware On 20 July my daughter and I went car shopping at Auffenberg KIa after she had called them about a car they had listed on their online inventory, a wh On 20 July my daughter and I went car shopping at Auffenberg KIa after she had called them about a car they had listed on their online inventory, a white 2021 Seltos EX, and was told it was on the lot. When we arrived, we were greeted by Ed Moore who was happy to work with us but informed us that the car she had inquired about was traded to another dealership for a different color car for another customer on Saturday, but he was willing to search other dealers for the car she wanted. After a little bit of time Ed Moore located the car at a dealership in Chicago, and informed us that it would be delivered to the dealer by Friday, 24 July. After the usual credit checks, settling on a finance rate and a $14K down payment, we were sent over to the finance office where my daughter completed and signed all the sales, finance and plating documents for the car. Now fast forward to Friday 24 July, the day the car was suppose to arrive at the dealer, when Ed Moore sent my daughter a text message in the morning stating that the dealer in Chicago decided to sell the car on Thursday to a customer in the local area and that now they are trying to find another car like the one she wanted. After my daughter received the text she called me up upset and informed me what was going on. I then called the dealership and asked for Ed Moore and was told he was not in, so I asked to be connected to the general manager and I was transferred to his voice mail where I left a message that was never returned at all. After about 30 minutes of no response I called the dealership back asking for Ed Moore again, who was not in, then asking for the general manager again but was transferred to the sales manager who answered the phone. I informed the sales manager of why I was calling, and he informed me that he was aware of the situation and that they are trying to locate another car. I asked him how the car could be sold out from under my daughter after she had completed the paperwork/contract and he responded by saying “that the sale of the car was not final until the car arrived at the car lot and then the sale would be final/contingent.” I asked him to please tell me where in the paperwork/contract that my daughter had signed did it state the sale wasn’t final. He informed me that the salesperson told us of this and that’s how it always is when you get a car shipped in from another dealer. I told the sales manager that no such statement was ever said to myself or my daughter and if that was the case then why even complete any paperwork until the car actually shows up on the lot. He stated that he wasn’t going to get into any he said he said game with what Ed Moore said or didn’t say. I then said you’re basically telling me that the dealership illegally sold my daughter a car that wasn’t even theirs to sell? The sales manager wouldn’t answer, but quickly said that the Ed Moore just walked in and he would transfer me to him. When I talked to Ed Moore he stated that what had happened was out of their control because the Chicago dealership general manager decided to override our purchase and sell to a local customer. I asked how could that be seeing how we have a sales contract for the car, that was was legally ours by the paperwork my daughter signed through Auffenberg? All he could say was that they found another car in Oklahoma and that they were sending their driver to pick it up and my daughter would have the car Saturday. Saturday morning my daughter gets a text from the salesperson with a picture saying that the other car is on the lot. My daughter responded that she will be there at 1:00. When we arrived at the dealership we walked in, and Ed Moore saw us and said he was with another customer but would be with us shortly. After about 15 minutes of waiting he came back out with the keys and said he had to take the car to get it cleaned/detailed and gassed up. Really? You knew we would be here at 1:00 and you didn’t have it done and ready to go for us when we arrived? So we waited another hour for all that to be done then Ed Moore came and took us to the car to look it over. After we did that we went back to the finance office to redo all the paperwork again. I can honestly say that this was the fourth car we bought from Auffenberg Dealer Group, and this by far was the worst experience I’ve ever encountered in purchasing a car. I still question the legality of the first car’s signed contract with a $14k down payment and how that was not legally binding? How does a dealership sell an individual a car that didn’t even belong to them? The day we arrived to pick up the second car that was offered to us at no time did anyone in the sales department ever apologized for the way this transaction went down. Also, the salesperson never went over any of the features of the car or even showed her around the KIA dealership to show where the service department was located at. His only intention was to avoid us at all cost, give us the keys, and send us on our way. More

Assumed we couldnt afford the car inquired about We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was anno We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was announced. Auffenberg quickly contacted me several times through by telephone and email after my initial inquiry. They invited me to come for a test drive. When my wife and I arrived for our appointment We walked in and the sales manager never spoke to us but automatically decided we couldnt afford the car and told the salesmman that we needed to prove we were ready to purchase the car that day or we couldnt test drive it. We immediately walked out with our check still in our pocket. I've bought two new cars from Auffenberg in recent years...never again. More

Outstanding Service Department I've been bringing my car here since 2014 and I've always been tested right and we'll taken care of. Many Kia repairs take specialized tools that I di I've been bringing my car here since 2014 and I've always been tested right and we'll taken care of. Many Kia repairs take specialized tools that I dinner have at home but I've never felt taken advantage of. Ali the work is explained and anything I can do myself they're happy to give me a pointer or two to make sure it gets done right. they even price match local tire stores and the have the TPMS sensors on hand (I've had two go out since I've owned the car). Plus my car is washed every time before I get it back. No reason to go anywhere else. More