Audi of Wallingford

Terri's A 6 I was very impressed with William Morales, my sales person. From him, to the sales manager, Roseanne, to Victoria in the finance office, to the gener I was very impressed with William Morales, my sales person. From him, to the sales manager, Roseanne, to Victoria in the finance office, to the general manager, Steve, I have nothing but positive things to say about my entire buying experience. I test drove several models of Audi as well as Mercedes and BMW. The Audi certainly delivered more car for the dollar and these individuals each delivered more service, professionalism, courtesy and helpfulness than any other dealership I visited. Audi of Wallingford tries hard to earn your business and it's not just a slogan, these people really mean it. I would have no reluctance at all to recommend William to anyone who might be interested in an Audi. He as well as everyone I've dealt with at Audi of Wallingford all have earned five stars! More

BUYER BEWARE!!! When I get bad service, I usually don't write about it. So it has to be really, really bad for me to bother... I've got better things to do with my t When I get bad service, I usually don't write about it. So it has to be really, really bad for me to bother... I've got better things to do with my time. But Audi of Wallingford take the prize for the worst place I've ever been. I'm writing to save other people from the crap they pull there. From the untrained salesmen who tell you things that aren't true to the management that lies to your face and the crappy service department that can never find the problem that you bring the car in for even when the dash tells them whats wrong! They're all dunces. Remember... there's a reason there are so many bad reviews on here. Don't take the chance that you might be an exception. They're crooks! More

Pleasant experience Great team, very satisfied with the purchase process for a 2014 Audi S5. Ron Ayoub was very professional and definitely full of valuable information. Great team, very satisfied with the purchase process for a 2014 Audi S5. Ron Ayoub was very professional and definitely full of valuable information. Shopping at Audi of Wallingford was a positive experience. Sincerely, Rolf Kuhn Cheshire, CT More

Very poor communication... If you don't care about your vehicle, quality of service it will receive and manner in which you are treated as a customer, then by all mean take it t If you don't care about your vehicle, quality of service it will receive and manner in which you are treated as a customer, then by all mean take it to Audi of Wallingford. My car needed just an oil change and diagnostic for trunk malfunction and it was kept overnight at the dealership without anyone calling me with an update. I called day before and told service tech ( Mike ) I was going to drop off car using "early bird " service. I drop off car with info for required service. Mike called me to confirm service needed and obtain additional info, said he would call back during day with update ( he never did ). I called at about 3 pm and was told he was with another customer, left him a detailed voicemail. ( still no call ). I called again at 5:35 and was told service center is closed for the day. I did spoke with their service manager ( Ray ), who apologized and assured me that he would get all the details and call me first thing next day ( he never called ). Mike called me on day 2 as if it was day 1 ( just business usual, kept my car overnight without an explanation ), say they were working on changing oil and my trunk needed a new latch and solenoid, parts and labor cost to repair $440. I declined trunk repair work. ( It turned out my problem was cause by a "pinch wire"/ no power to latch, repair cost elsewhere $0 ). They also charged me a diagnostic fee of $120 which they never did. I drove my car home after picking it up on day 2 ( thank goodness it was about 5-10 miles), it was smoking and smelled, open hood to discover engine coolant spilled because container was not sealed. I will NEVER take my car to Audi of Wallingford again. More

The Best Service Experience is at Audi of Wallingford I have been going to Audi of Wallingford for 8 years and am on my second Audi. I drive 50k+ miles a year, so needless to say the level of care I recei I have been going to Audi of Wallingford for 8 years and am on my second Audi. I drive 50k+ miles a year, so needless to say the level of care I receive from a service department is imperative. Mike goes out of his way to ensure I am taken care of as a client, provides timely updates and takes the time to explain each job/repair to ensure I understand. Recently, I had a large repair that needed to be completed and was just over my warranty. The Service Manager, Ray, took the time to listen to my feedback and needs. He then acted as the voice for me and partnered with Audi of America to ensure I was happy as a client. I walked out of Wallingford Audi with much gratitude for the team. I work over several states and can choose many Audi Service Dealerships, I have had service completed over the years at 4 in the New England area. I choose Audi of Wallingford for the way they care about and take care of their clients. Purchasing an Audi and the Audi life cycle is an experience, you need to ensure you have the right people for best experience and longest life of your car. Huge thank you to Mike and Ray for setting the example of what a client experience should be like at Audi of Wallingford Service. More

First Audi Greg did an excellent job to find a used CPO that worked for me. Very good at making the process as seamless as possible as well as the most informati Greg did an excellent job to find a used CPO that worked for me. Very good at making the process as seamless as possible as well as the most informative experience. Honest and a great source of answers for all my questions even after the sale. Highly recommended! More