Audi of Smithtown

Buying a q5 Excellent buying experience. Salesperson was friendly, knowledgeable and went out of his way to address all questions that I asked. The car I wanted Excellent buying experience. Salesperson was friendly, knowledgeable and went out of his way to address all questions that I asked. The car I wanted was in stock and we reached an agreed upon price very quickly and with no stress. More

Terrible I had leased a A3 Summer of Audi edition that spent more time in the shop then on the road. Numerous times i tried to get out of the lease but the sal I had leased a A3 Summer of Audi edition that spent more time in the shop then on the road. Numerous times i tried to get out of the lease but the sales and leadership did nothing about it. At 30,000 miles the engine needed a piston job and was in for almost 5 weeks. At this time no one from Audi corporate has spoken to me about my experience. Only the people from Audi Financial who want the end of lease payment. By far this is the worse vehicle, dealership, corporation that i have dealt with. No one takes any pride in their jobs over there. Still fighting with Audi and car has been gone for months now. More

loaner car Brought my car in for 35,000 mile service, not any urgent matter, made an appt. on line three weeks prior, requested a loaner car, when I got there Brought my car in for 35,000 mile service, not any urgent matter, made an appt. on line three weeks prior, requested a loaner car, when I got there they didn't have any. Turns out they get me a car from Enterprise to use as a loaner, it was a piece of crap, dented, scratched up. The man from Enterprise tried to sell me insurance for the day, pretty shocking. I should have turned around and left when they didn't have a dealership loaner. When I brought my car in for the 25,000 mile service they gave me a loaner that stunk like smoke. What did I learn…..Guess its on me to call them just before I leave my house for service to make sure I will be the loaner car I requested. More

Best Audi dealership on Long Island! I have always been treated wonderful. I am driving my second Audi from Smithtown. I would not go anywhere else. The general manager Maurice is great. I have always been treated wonderful. I am driving my second Audi from Smithtown. I would not go anywhere else. The general manager Maurice is great. The service department is very accommodating. I can’t say enough good things about this dealership! More

Spectacular service and professionalism...! I rarely write reviews but felt compelled to do it as I was pleasantly surprised by the professionalism, straight forwardness and expertise of our sal I rarely write reviews but felt compelled to do it as I was pleasantly surprised by the professionalism, straight forwardness and expertise of our sales person Brandon and the sales manager Frank. The dealership is modern and beautiful and our entire experience was superb. Brandon was very friendly, genuine, knowledgeable and extremely attentive and helpful. Great experience, two thumbs way up...! More

Bizek A5 Brandon was fantastic. He helped me get the car I was looking for. Will definitely be back! It was a great experience buying from him. Will defini Brandon was fantastic. He helped me get the car I was looking for. Will definitely be back! It was a great experience buying from him. Will definitely be back! More

Quick and thorough We took advantage of a great promotion after shopping the Q8 for a few months. I didn’t care much for the hard sell of the manager on duty but Bran We took advantage of a great promotion after shopping the Q8 for a few months. I didn’t care much for the hard sell of the manager on duty but Brandon our salesman was thorough , concise, and easy to work with. . More

Overcharged for repairs As a general rule, I always try to avoid bringing my car to the dealer for repairs because of the expectation that they are going to charge more than As a general rule, I always try to avoid bringing my car to the dealer for repairs because of the expectation that they are going to charge more than my local mechanic. I recently had a repair that I needed to go to Audi of Smithtown for and I was absolutely proven right. They’re charging me for 4 hours of labor at $160 per hour for what should be a simple repair. NEVER AGAIN!!! More

Terrible service I write to express my frustration and dissatisfaction with my recent experience with the service department at Audi of Smithtown. I wrote this letter I write to express my frustration and dissatisfaction with my recent experience with the service department at Audi of Smithtown. I wrote this letter to Mr. Brown, the general manager and emailed him on several occasions. Other than an extremely brief phone call 6 weeks ago, during which he told me he would "look into it and call me back", I have not heard from him. After speaking with a service representative, I dropped off my 2012 Audi A4 quattro for an evaluation. My car was stumbling and hesitating at low RPM, especially when the engine was cold. I was going to be away for several days, so it was a convenient time to have my car evaluated. Frustratingly, the mechanic was unable to find a definitive cause for the problem. The service representative advised me that it might be “carbon buildup” and to have the valve cover removed for further inspection (“about $800 and it might not be the problem”) or to try a bottle of injector cleaner in a tank of gas. Because I was away, my wife picked up my car, drove straight home (about 6 miles) and parked it in our garage where it remained until I returned. The first time I started my car was early the next morning preparing to go to work. The stumbling and hesitation was present and unchanged. However, now, the instrument cluster was completely black and would not turn on despite my trying each of the control buttons individually and together. I called the service representative that afternoon to inform her of the problem and she advised me to bring my car in for evaluation. I brought my car to the service department. My car was evaluated by several people, including a mechanic, the service representative (someone different than the one I had previously spoken to), and the service manager, Mr. Geosits. I was told the instrument cluster had failed and would cost $1800 to replace. I informed the service representative and Mr. Geosits that since the instrument cluster was in perfect working order when I had dropped off my car, that Audi of Smithtown had been working on my car, and that the instrument cluster was no longer working, it was Audi of Smithtown’s responsibility to repair the instrument cluster. After some discussion, I was informed by Mr. Geosits that it was my responsibility and not Audi of Smithtown’s. The “best” he could offer was to waive the labor cost and to see if he could find a rebuilt instrument cluster for me. I have not yet heard from him. Although Mr. Geosits informed me repetitively that my car was not damaged, accidentally or otherwise, by Audi of Smithtown, he cannot eliminate the possibility. My car came to Audi of Smithtown without a problem with the instrument cluster and came home with the instrument cluster no longer working. Customer service defines the success of a business. There are many car manufacturers and many car dealerships. It is clear to me that Audi of Smithtown believes a single customer is meaningless, that this letter will most likely go into a file somewhere, and that I will have to go elsewhere to have my car repaired. Still, the right answer, from a customer service perspective, would have been for Mr. Geosits or Mr. Brown to simply say he’s sorry for the problem and he’ll have it fixed immediately and at no cost to me. Had he said that, I would have been writing an entirely different letter, posting entirely different reviews, and telling an entirely different story to everyone. More

Superior Customer Service I am writing this because I was so impressed with the staff over at Audi of Smithtown. My experience was easy and stress-free, to say the least. Musta I am writing this because I was so impressed with the staff over at Audi of Smithtown. My experience was easy and stress-free, to say the least. Mustafa Ali helped me with my purchase. I was looking for a Certified Pre-Owned TT, and he was quite detailed and thorough in finding me the best deal. He, along with Oz Ali, are very attentive and conscientious to the buyer's needs. Oz took the time to thoroughly explain all my financing options. On the day I first checked out the TT, I noticed a small scratch on the door. Mustafa saw to it that it was repaired immediately before I picked it up. That is the type of service you hope to expect from a dealer and they delivered in every aspect. If you are in the market for a new or CPO Audi, I cannot stress enough that you visit Mustafa at Audi of Smithtown first. More