Audi of Smithtown

I had a great experience in purchasing my Audi. I went to another dealership and was not enamored with the manner I was treated. I walked into this dealership and had a wonderful buying experience with Rose. another dealership and was not enamored with the manner I was treated. I walked into this dealership and had a wonderful buying experience with Rose. She answered all of my questions and even though some of them may have seemed basic; she never made me feel that I couldn't ask anything. Her knowledge was expansive and I really appreciated the time she gave me. I never felt pushed or rushed. It was the most relaxing car purchase I have ever had. When I am ready for a new Audi; I will return and ask for Rose. Thanks. More

not enough can be said about the dealership & service itself as to workmanship,reliability & quality of work. As for Rose,well, we know her now for approximately 6 years & bottom line,,,she is family.... itself as to workmanship,reliability & quality of work. As for Rose,well, we know her now for approximately 6 years & bottom line,,,she is family.....I trust what she says & I can rely on her 100% of the time. At this phase of our lives it is very comforting to have Rose.Bernard Spilko More

This dealership, and Ms. Miccio in particular, are a complete breath of fresh air. I have never dealt with a sales person or a dealership that actually cares for the customer and goes out of their way t complete breath of fresh air. I have never dealt with a sales person or a dealership that actually cares for the customer and goes out of their way to do whatever it takes to make the customer feel comfortable, makes sure that everything is explained properly and clearly and if there are any questions they are answered completely. Ms. Miccio is friendly, very knowledgeable, extremely professional and genuinely concerned for the needs of her customers. Most dealerships make the sale and do not care if they ever see you again. One can tell from the onset that this will be a great experience. The follow up information has been great. This dealership and Ms. Miccio were recommended to me and I must say that it was one of the best recommendations that I have ever received. The whole staff at Audi of Smithtown have been very friendly and have extended every courtesy. I actually would not even consider taking my car to any where else for service. The service department and Jessica follow in the same tradition as Ms. Miccio. I am continually impressed every time that I interact with the staff at Audi of Smithtown. I would without hesitation highly recommend this dealership to anyone considering an Audi automobile. And by the way the Audi vehicle is awesome. What a machine. More

Rose provided us good customer service. She answers her phone and sent us away happy.She had the knowledge of the vehicle we were interested in and made some suggestions as well. phone and sent us away happy.She had the knowledge of the vehicle we were interested in and made some suggestions as well. More

I have known Rose Micco for several years. I leased my first Audi, a 2005 S4 from Rose. She was extremely knowledgeable then and made my experience very pleasant. That is why I came back to her. Again, sh first Audi, a 2005 S4 from Rose. She was extremely knowledgeable then and made my experience very pleasant. That is why I came back to her. Again, she made my decision on which car I wanted very easy as I was unsure of what I wanted. She asked the right questions and I decided on the 2012 A6. My wife and I feel very comfortable speaking to her and she makes you feel like friend not just a customer wanting a car. I would absolutely recommend Rose and Audi of Smithtown to anyone looking for an Audi. More

My experience at Audi at Smithtown was enjoyable. I met Rose Miccio that day and made a friend. She did not seem like an ordinary sales person who bugged you. Rose was warm and welcoming, as well as frie Rose Miccio that day and made a friend. She did not seem like an ordinary sales person who bugged you. Rose was warm and welcoming, as well as friendly. She talked at lengths with us about what do you really want and made things happen for us, which was all in the price range we wanted. She educated us on the product and showed us the difference in the options and the price as well so that we could decide "what do you really want out of your Audi? She was very helpful through the whole process and made it painless. She thought of everything and took care of everything. I have gone back to her for my second lease and plan to come back for my next purchase. I have recommended her to other friends of mine, who also have purchased from her. She just doesn't seem fake, I guess that's what it is. She is a "real" person, who associates well with us. We have developed a friendship along the years and have an almost family style relationship. I wish I knew more people to send to her because she is so great. Because of her I will continue to come without a doubt to Audi of Smithtown, as well as because of Jessica Lippo (if I remember her last name) in service. They are both good people. I look forward to my next purchase in a few years with her. More

I went into Audi in Smithtown frustrated as you might know having been to numerous dealers the past couple of months. When we arrived a female sales associate by the name of Rose came towards us and I im know having been to numerous dealers the past couple of months. When we arrived a female sales associate by the name of Rose came towards us and I immediately oh no here we another pushy salesperson! I have to say that my husband and I were very impressed. We had stated briefly the frustration we were experiencing and when I communicated to Rose that we were looking first and did not want her services at that moment much to my surprise she replied oh not a problem I will give you plenty of space, take your time and if you have any questions or if I can help you in anyway just call me I will be at my desk doing some other work. Well it did not end there. We had ??? we haggled over money and finally I said I am tired we need to go. Had I have been Rose I probably would have said under my breath what a waste of time. But not Rose she said I fully understand, and this is a purchase that you don't rush into but here is my card and if I can be of any assistance in the future please do not hesitate to call. My husband upon our leaving was so surprised that Rose was not pushy or aggressive as most salespeople are that he stated that woman knows her job and is xxxx good at what she does because it takes a lot of self confidence to behave the way she did. Long story short a month later we went back and purchased a car from Rose. She was not there that day and as helpful as the others offered to be we wanted to only deal with Rose. Rest assured in the future should we need other vehicles she is the reason that we will return to Audi Smithtown. She is a valued employee and I think your dealership is very fortunate to have her as part of your team. Thanks for giving us the opportunity to explain. So many times we send comments when we have been treated poorly but in this instance I am very happy to say that Rose is the person who completed our deal you can purchase a car from any dealership but it is the knowledge, the professionalism, the patience and the effort put forth by your salesperson Rose. More

I have worked with Smithtown Audi for over two years now and the service level is top notch. Any questions I've had have been answered quickly and honestly. Any concerns I brought up were addressed in a tim and the service level is top notch. Any questions I've had have been answered quickly and honestly. Any concerns I brought up were addressed in a timely manner as well to my satisfaction. More

Had a very mixed experience with Audi of Smithtown. Had been working with Alex for a few weeks on the purchase of an Audi. Alex was the consummate professional and was extremely knowledgeable about the Au been working with Alex for a few weeks on the purchase of an Audi. Alex was the consummate professional and was extremely knowledgeable about the Audi brand. He was very patient as we test drove a few different models, and spent a great deal of time explaining the cars, their differences, and their packages. He was truly one of the best dealers to work with, and is truly an asset to Audi of Smithtown. However, when we selected a vehicle and it was time to talk numbers, we were given a price of MSRP. Now I do understand the model we selected (Q5) is very hot and in very high demand, I also knew there were plenty of dealers who were selling the car for $500-$1000 over invoice. We pleaded with Alex and Audi of Smithtown to come down on their pricing, but they wouldn't budge. We wound up buying the car elsewhere for $2200 less than Audi of Smithtown's price, and it was the exact same car with the exact same features! Took delivery yesterday and love it. Although very friendly and helpful, I would suggest shopping around a bit if don't want to pay sticker on a new Audi. It could save you thousands as this dealership was pretty stubborn and out of line with their pricing. More

Robert was the sales professional I first dealt with. He was sincere, knowledgeable, patient, and easy to work with. This was the first time I've purchased a vehicle and enjoyed the experience. The prices was sincere, knowledgeable, patient, and easy to work with. This was the first time I've purchased a vehicle and enjoyed the experience. The prices at the dealership were fair and I was satisfied with my purchase. Peter (Finance Manager) did his job and as usual asked about interest in extended warranties. However, he was never pushy or aggressive. Appreciated that very much since the Finance Managers are usually the most aggravating to deal with. Chris completed my sale next day (Robert was off) and he was again one of the most pleasant sales professionals. Thank you Audi of Smithtown! I really wish I could purchase another vehicle from you folks....soon! EA More