Audi of Smithtown

Our sales rep, Rose Muccio, provided us with an easy and honest experience and made me feel like royalty as she helped me into my new beautiful A5 convertible. She offered her services beyond sales to make honest experience and made me feel like royalty as she helped me into my new beautiful A5 convertible. She offered her services beyond sales to make sure that we would have our future service needs met. It is because of Rose that we were able to go ahead and purchase (lease) this car. More

I just picked up my Audi A5 and can not say enough about the sales team at Smithtown Audi. My salesmen was Dennis O'Conner, he and the sales manager Peter, worked very hard at getting me and my wife a car the sales team at Smithtown Audi. My salesmen was Dennis O'Conner, he and the sales manager Peter, worked very hard at getting me and my wife a car we would be happy with. I have purchased many cars in my driving years, but never felt as secure in what I was buying and from who I was buying from as I did with these guys. They knew the product and made the experince effortless. I hope the car is as good as the sales team. I am not sure people read this stuff, however, I am being honest, if you are out to buy an Audi talk to these guys they are the best I have experienced!!. Carl L. Peters Vice President Voxx International More

Dennis O'Connor was a pleasure to work with while buying my new Audi Q5. He was knowledgable and attentive at all times. I would highly recommend this dealership as all the staff encountered were rea buying my new Audi Q5. He was knowledgable and attentive at all times. I would highly recommend this dealership as all the staff encountered were really helpful. Thanks again Dennis! Satisfied customer, Margaret Close More

I have a 2013 A6 which shifts hard sometimes. My normal dealer for service advised me I needed a TSB software update for the transmission that would fix the problem. Since its a TSB, it is a known issue a dealer for service advised me I needed a TSB software update for the transmission that would fix the problem. Since its a TSB, it is a known issue at Audi. Anyway, my normal dealer hasn't been able to get the software for a few weeks, so I tried Audi of Smithtown to see if they had it. Spoke to Rebecca (?) twice about what I needed and gave her the VIN of the vehicle twice. Both times she advised me a service advisor would return my call that day to tell me if they had the update software and if it was applicable for my VIN. BOTH TIMES, nobody, including Rebecca, called me back as the promised. Its a shame as I own 3 Audi's and Audi Smithtown is much more convenient for service needs on the cars. I guess I will just continue to use their competition (Atlantic Audi) for the service on my Audi's. I would not recommend this dealership to my worst enemy as they are impossible to deal with on the sales side as well (again they lost out on the sale of $160K worth of cars last year). Jordan Klein More

My experience with Chris Zenick was fantastic. He was courteous, polite, and a help at all times. His communication was great as he kept me "in the loop" as to some minor work that had to be done with t courteous, polite, and a help at all times. His communication was great as he kept me "in the loop" as to some minor work that had to be done with the car. He always had time to answer any questions that i had and if he was unsure he found the correct answer and got right back to me. I really did enjoy this traditionally very stressful experience because of him. He is a real asset to your dealership and i would and already have recommended you to friends strictly because of this young man's professional attitude. Thank you Audi of smithtown but more importantly thank you Chris Zenick... Sincerely, Rich Stanzione More

An experience to be told. Excellent! I was treated with dignity, respect, and appreciation for doing business with this Dealership. Something that is rare these days. I was not treated like another number. dignity, respect, and appreciation for doing business with this Dealership. Something that is rare these days. I was not treated like another number. My sales rep Rose Miccio ,who was referred to me by a dear friend , was extremely professional, listened to all my needs, and offered me the vehicle that was best for me, my financial and family needs. Rose is available for all of my automotive needs ( setting a service appointment, downloading a new phone, ect..) I highly recommend Audi of Smithtown, and especially Rose if you are interested in an exceptional experience for the purchase of your next high quality pre-owned or New Audi. More

My wife loves roadsters and we decided to look at a 2013 Audi TT. Although no dealer had a new TT in stock,we went to Audi of Smithtown because they had a used TT that we hoped to at least test drive. We w Audi TT. Although no dealer had a new TT in stock,we went to Audi of Smithtown because they had a used TT that we hoped to at least test drive. We were greeted by sales representative Chris Guy who patiently listened to our concerns, was extremely helpful in letting us test drive the used TT, and let us see actual vehicle colors available for both the TT and various A4 and A5 models that were in stock. Chris then actually drove the used TT to our house to make sure a TT would fit in our garage space. Chris demonstrated perfect technical knowledge, professionalism, and courtesy and never once "pushed" the sale. I would also like to commend the professionalism of Maurice Braver who helped us with the trade in of our Mazda and went out of his way to maximize our trade in value. After we signed the sales contract, Chris continued to communicate with us regarding delivery status and various details relevant to delivery. Upon delivery, Elisa Alkes, the Finance Manager guided us through various maintenance and warranty options with a great sense of humor and no "hard sell" what so ever. Overall, our experience with Audi of Smithtown was the most pleasant car buying experience we have ever had and they have made us loyal customers for life. More

Alex is by far the most straightforward, accessible and patient salesperson I have ever worked with regarding a new vehicle. Communications about the terms of the transaction were always to the point, ope patient salesperson I have ever worked with regarding a new vehicle. Communications about the terms of the transaction were always to the point, open and honest. Calls and e-mails were always returned within one business day (more often less than a few hours). Alex, together with the management and finance department at Audi of Smithtown went above and beyond from a customer service standpoint. I look forward to maintaining a relationship with Alex and this dealership via the service department for scheduled maintenance and for future vehicle purchases. More

I TOOK THIS OPPORTUNITY TO PURCHASE MY Q5 AT THE END OF ITS LEASE SINCE I HAD LESS THAN 10,000 MILES ON IT. WHEN YOU COMBINE THAT WITH MY HISTORY WITH AUDI THE BRAND AND AUDI OF SMITHTOWN SPECIFICALLY - 5 ITS LEASE SINCE I HAD LESS THAN 10,000 MILES ON IT. WHEN YOU COMBINE THAT WITH MY HISTORY WITH AUDI THE BRAND AND AUDI OF SMITHTOWN SPECIFICALLY - 5 DIFFERENT VEHICLES - , PLUS MORE SERVICES THAN I CAN REMEMBER, IT IS EASY TO SEE WHY I MADE THE PURCHASE AND WHY I BRING MY CARS TO THE SERVICE DEPARTMENT. AS A SALES SPECIALIST, ROSE HAS HANDLED ALL MY PURCHASES AND HER ATTENTIVENESS DURING THE SALES PROCESS WAS ONE THING, THAT SAME ATTENTIVENESS AFTER THE SALE HAS ALWAYS BEEN MORE THAN I HAD EXPECTED. THE SERVICE DEPARTMENT HAS BEEN REMARKABLE IN THEIR FOLLOW UP, REMINDERS, EASE AND AVAILABILITY/FLEXIBILITY OF APPOINTMENTS, IT WAS NEVER AN INCONVENINCE TO BRING THE CAR IN ESPECIALLY SINCE ALL SERVICE WAS DONE IN THE TIME FRAME GIVEN AND I HAVE NEVER HAD TO RETURN FOR ANYTHING THAT WAS DONE OR WAS DONE IMPROPERLY. JESSICA LIPPO HAS ALWAYS BEEN QUICK TO WRITE UP MY SERVICE AND SAW TO IT THAT THE CAR WAS CLEANED BEFORE RETURNING IT TO ME. ON ONE OCCASION, SHE POINTED OUT THAT A RECALL REPAIR NEEDED TO BE MADE. I HAD BROUGHT THE CAR IN FOR A REGULAR SERVICE AND PLANNED ON WAITING FOR IT. THE RECALL REPAIR ADDED HOURS TO THE VISIT SO SHE ARRANGED FOR ME TO GET A LOANER EVEN THOUGH I HAD NOT RESERVED ONE. BEING IN MY SEVENTIES, JESSICA ALSO MADE A POINT OF IT TO BRING MY CAR BACK TO THE SERVICE ENTRANCE AREA WHEN IT WAS FINISHED RATHER THAN HAVE IT PARKED IN THE LOT FOR ME TO WALK TO. WHEN YOU SUM ALL THIS UP, AS I SAID, IT IS EASY TO STAY WITH AUDI. More

Great place to do business with, and very friendly sales person ,pleasant ,great service. ,great people,good location,very attentions personal special Rose Miccio the best. sales person ,pleasant ,great service. ,great people,good location,very attentions personal special Rose Miccio the best. More