Audi of Smithtown

Great Sale but Lack of Communication within Dealership My wife and I recently traded in a 2009 Audi A4 to lease a 2015 A4. The initial sales experience was great. We had a new salesman, who was very accomm My wife and I recently traded in a 2009 Audi A4 to lease a 2015 A4. The initial sales experience was great. We had a new salesman, who was very accommodating and friendly. Although he didn't always have the answer to our questions, he helped us to make an informed decision. My wife loves her new car, and she is very happy with her purchase. However, our post delivery experience was not great. 1) Keys - When the car was transferred from a different dealership, the dealer lost the second set of keys. When we picked up the car, we were told the key would be available for pickup by the end of the week. In the days following, no one knew when the key would arrive. After two weeks and no key, my wife questioned the dealer. They finally decided to order a new key, so we had to return to the dealership to have it programmed. 2) Paperwork - When we picked up the car, the finance manager forgot to have one of the forms signed. It was late at night when we picked up the car, and he made a simple mistake. At the time, it wasn't a big deal. He also needed a copy of my wife's marriage license, so he asked for her to bring in a copy. So, my wife returned to the dealership with her marriage license, asked for the form that needed a signature, and a different manager told her there was no form to sign. The finance manager called me back the next day and asked when we planned on signing the form. Obviously, there was a lack of communication between management which resulted in another visit. Two and a half weeks later, the finance manager calls again. The dealership filled out the wrong contract, and they needed to redo the paperwork. Not only was this another trip to the dealership, but it resulted in the biggest problem yet - delaying my equity check. 3) Trade in Audi - Since we decided to lease a new car, the dealership owed me a check for $13,000. This was the net amount after the taxes and the acquisition cost that was due on the car. At the time of delivery, the finance manager said the check would be sent a few days after the car is funded (which takes a week). Over the course of 4 weeks, I had heard over a dozen times from managers and the salesman that my check was either in the mail, or getting mailed this week. On one day, the salesman, Audi of America, and a manager told me the check was sent that day. Less than 1 hour later, the finance manager called me and told me that the check will not be sent because the dealer did not submit the lease contract properly. My wife had to return AGAIN to sign a new contract. After 4 weeks, I spoke with the general manager over the phone and discussed the issues I had with the sales experience. He promptly had the check available within the hour. If I spoke directly to the general manager sooner, I may have received the check sooner. The general manager was apologetic for the situation, and he offered to compensate me in some way. In addition to giving me my check, he offered to tint my Audi at no charge. Overall, my wife loves the car. Unfortunately, the post-delivery experience wasn't great. My wife and I are very patient people, and we were pretty disappointed with the experience. The communication lines throughout the dealership need to be improved. I expected a bit more from a luxury dealership. In the end, the dealership did the right thing and compensated us appropriately for our troubles. I recommend Audi of Smithtown, but I encourage buyers to stay on top of them. More

Rose Miccio I first walked into the dealer in 2012, looking for an Audi R8....Rose approached me, and she knew all about the car, but most of all listened intentl I first walked into the dealer in 2012, looking for an Audi R8....Rose approached me, and she knew all about the car, but most of all listened intently to what i wanted..She helped me find the car and never put pressure on me to get it into the buy process...when we did get to the buy, it went like it should have, I had to do nothing but drive it away...Liked her and the audi product so much went back in 2013 to buy a 2014 A8...again exceptional service all the way...Great sales staff and service... 5 stars..... More

Amazing I came in looking to trade in my scion tc. Rose was amazing. She helped make my dream come true and at a price that you cant beat. Any one looking for I came in looking to trade in my scion tc. Rose was amazing. She helped make my dream come true and at a price that you cant beat. Any one looking for a new car needs to see rose More

From the moment I walked into the Audi of Smithtown dealership's showroom I was warmly greeted by the receptionist. This positive experience continued when I met the salesman Chis Guy. He was very know dealership's showroom I was warmly greeted by the receptionist. This positive experience continued when I met the salesman Chis Guy. He was very knowledgeable about the various types of Audi vehicles and helped to put me into the car which met my needs. He displayed unique personality qualities not common to a car saleman. He was warm and knowledgeable yet not pushy allowing me to process all the information given so that I could make the right decision about what type of car to purchase. Additionally, together we crunched the numbers of car's purchase price so that it could fit within my budget. On the day I came to pick up my vehicle Chis took the time to patiently go through the car's many functions. He wanted to make sure that before I left the dealership, I felt very comfortable about operating the vehicle and its many options. Chis also assured me that if I had any questions after I left that I should not hesitate to contact him. Shopping for a car at Audi of Smithtown is a far traveling distance from my hometown but the positive experience I had with the salesman Chis Guy and his supporting staff made it well worth the trip. More

It was a pleasure dealing with Rose. She was very friendly,pleasant , and provided great service. She was very attentive and thorough throughout the whole process. friendly,pleasant , and provided great service. She was very attentive and thorough throughout the whole process. More

I had a very good experience at Audi of Smithtown with the purchase of my certified preowned Audi Q5. I am very specific about my needs and Dennis O'Connor was willing to work within those parameters to g the purchase of my certified preowned Audi Q5. I am very specific about my needs and Dennis O'Connor was willing to work within those parameters to get me a fair deal. Dennis showed great professionalism in following up with me which is ultimately why I chose to do business with Audi of Smithtown. More

I called the dealership to ask when I should come in for service. I was told to come in at 10,000 miles. As my vehicle was at 10,700 I made an appointment for that Saturday. When I got there and Kevin looke service. I was told to come in at 10,000 miles. As my vehicle was at 10,700 I made an appointment for that Saturday. When I got there and Kevin looked at the car he told me the service person I spoke to made a mistake. I was not ready for service for another 5,000 miles. What a waste of my time. Since I was there already and my inspection was expiring the following month, I asked them to do the inspection. I also told him (Kevin) that the display between the gauges had gone out when I started the car 3 days ago. It remained out the entire day. When I started the car the next morning, it was back! He said they would hook the car up to the computer and check the history. I told him to call me when the car was ready and left the dealership. About 40 minutes later he called to tell me there was a nail in my rear tire and they could not plug it because it was between the treads. He said they would replace the tire and it would cost $388.00 plus tax. I said that was ridiculous and I would take the car elsewhere. He then said they would not recommend driving on the tire. What a surprise! They also could not do the inspection because of the tire. My daughter who has worked at two dealerships told me that was an outright lie and that there is no reason a tire could not be plugged just because a nail is between treads. She called Kevin and told him that was not true and suggested that they were just trying to get me to purchase a new tire. He then changed the story and told her they could not plug the tire because Audi had a new rule that they were never to do that. Funny he did not say that to begin with. My darling daughter then called Audi of Huntington to find out if that was true. She spoke to their service person, Carlos, who called her back shortly to say that there was a directive from Audi however if I signed a waiver assuming liability, they would gladly plug the tire. They finally called to have me pick up my vehicle. I went there and asked if they had done the inspection and checked the display. He said they did the inspection and changed the wiper blades because they were cracked (?). I asked if they had checked the display issue. He told me it did not show up on the computer. I said "I'm not crazy - it happened! He then said "if the display was bright white we would have changed it as we received a notice that was a know defect". I said it WAS white. With an pronounced attitude he said "when you turn off the car the display is black. When you said the display went out that meant it was black. If you said it was white we would have changed it! " How stupid!!!! Did he ask me what color the screen was? NO I was supposed to know enough to tell him what color it was? Now I have to bring it back again to change that. Entirely his fault! When I leased the car my salesman, Alex, was wonderful. Since then my experience with Audi in general and Audi of Smithtown specifically has been less than confidence inspiring. Even with replacing all the service people recently they still don't respect their customers. This tells me the poor attitude comes from the management. Lexus here I come!!! More

I recently leased a 2014 Audi Q5 from Dennis O'Connor and Rose Miccio at Audi of Smithtown. Dennis was an absolute pleasure to work with before and during the sale. He was polite, diligent and very resp and Rose Miccio at Audi of Smithtown. Dennis was an absolute pleasure to work with before and during the sale. He was polite, diligent and very responsive. I would recommend Dennis, Rose and Audi of Smithtown to anyone shopping for a new car. I still have to go for my service, but I am sure I would have the same experience as I have had now. More

Dennis was a pleasure to deal with. He was very proactive in securing us a deal we were happy with. We drove away as extremely satisfied customers. proactive in securing us a deal we were happy with. We drove away as extremely satisfied customers. More

I recently leased a 2014 Audi A6 from Dennis O'Connor at Audi of Smithtown. Dennis was an absolute pleasure to work with before, during and after the sale. He was diligent and responsive without being at Audi of Smithtown. Dennis was an absolute pleasure to work with before, during and after the sale. He was diligent and responsive without being pushy. I would recommend Dennis, Audi of Smithtown and the Audi A6 to anyone shopping for a new car. I have not experienced the service department as of yet but I beleive they will not disappoint. More