Audi of Smithtown

Great staff, great experience, great price! Audi Brand Specialist Rose Miccio and General Manager Ray Brown were wonderful to work with! We could have gone to other Audi dealers closer to our ho Audi Brand Specialist Rose Miccio and General Manager Ray Brown were wonderful to work with! We could have gone to other Audi dealers closer to our home, but we went to Audi of Smithtown and had a great experience getting a Q5. Let's just say that we had a less than stellar experience at other Audi dealers nearby, and leave it at that. We knew exactly how we wanted the Q5 configured before we walked into the Smithtown showroom. Rose did not have to sell us on the cars or the Audi brand, and she never gave us a sales pitch. She was very informative, thoughtful, and sincerely interested in us having the best experience getting a new car, from the time we first met in the showroom, to picking up the Q5, and even thereafter with follow-up calls and emails to ensure we did not have any questions. General Manager Ray Brown is a gentleman. Back to why we went to Audi of Smithtown. On a Sunday evening, I emailed the General Managers of all the Audi dealers in the NY Metro area, asking for their best price on the specific Q5 we wanted. Ray was the first to respond on Monday morning. He was sincere and straight-forward. He had exactly the car we wanted, and offered me a price that ended up beating everyone else's price. Other dealers contacted me and either gave their sales pitch, gave me padded numbers, and/or wanted me to bring them the best price I had, with a guarantee they would beat it. On Wednesday evening, as we were about to walk into the Smithtown showroom to meet with Rose and Ray, another dealer called me back and dropped his price to a number that was a couple of hundred dollars less than Ray's offer. Too late. As we walked into the beautiful showroom, Rose greeted us warmly and introduced us to Ray. I told Ray about the offer and that I wanted to give him my business. He was a gentleman and offered to split the difference. It wasn't really about price,though. As I said, we had a great experience working with Rose, Ray and the other staff we met. It was refreshing to work with such professionals. Great staff, great showroom and service area. I plan to recommend Audi of Smithtown to anyone looking for an Audi. More

Outstanding!! Everything about this dealership is perfect. When I purchased my A5 Cabriolet in 2010 from Rose Miccio, I had a great experience. She is so very thoro Everything about this dealership is perfect. When I purchased my A5 Cabriolet in 2010 from Rose Miccio, I had a great experience. She is so very thorough, kind and attention to detail was amazing!! Throughout any service I needed, the Service Manager, Joe Geosits, also provided me with excellent customer service, great attention to detail . Joe & his entire service staff are all so friendly and always make you feel comfortable with taking care of the car services & needs. I highly recommend this dealership and will definitely be purchasing more cars through them in the future. Thank you Smithtown Audi staff for making me so happy with your services!! More

Wonderful experience This dealership is great and Daniel Doerler is absolutely wonderful! He is very knowledgeable, extremely friendly and very patient. A joy to work wi This dealership is great and Daniel Doerler is absolutely wonderful! He is very knowledgeable, extremely friendly and very patient. A joy to work with and I would definitely come here again! More

great customer service although my vehicle was delayed by the factory, the dealership was able to locate the exact vehicle for a more convenient date, thank you jason buscag although my vehicle was delayed by the factory, the dealership was able to locate the exact vehicle for a more convenient date, thank you jason buscaglia and ray brown. the service department on my first visit was great, thanks to kevin birmingham. the car is awesome and so is the dealership. More

A professional approach with a personal touch I've leased many cars over the years on Long Island including domestic and imported models from both mainstream and luxury marques. For me, the exper I've leased many cars over the years on Long Island including domestic and imported models from both mainstream and luxury marques. For me, the experiences have varied from acceptable to outstanding. The outstanding experience? Audi of Smithtown. From my initial contact with Audi Brand Specialist Dennis O'Connor to a very pleasant experience with Business Manager Brian Miller and a warm handshake and greeting from General Manager Ray Brown my expectations were exceeded at every step. Honestly, Dennis didn't have to do much to sell me on the Audi brand or the S3 I leased (I'm a car nut who is very familiar with Audi's reputation for great engineering as well as the new S3's emerging status as the heir apparent to the late 90's S4 - a car who's performance and driving characteristics are regarded as legendary by the Audi cognoscenti), But he DID sell me on the dealership and the friendly and capable staff. His pride was obvious as he took me thru the state-of-the-art Service Reception area with a covered drive-thru and spotless service bays. And although I didn't take him up on the offer, he assured me you could 'eat off the floors in the service area'. Since a car with the color and options I wanted was not in stock, I placed a factory order. Never was there any pressure to 'take something on the lot '. Instead, Dennis worked with me to put together an order with exactly the options and colors I wanted. It took a little over 2 months for the car to be built and transported from Germany and Dennis was great at keeping me updated with status emails along the way. During one of my visits to the dealership, newly hired General Manager Ray Brown made it a point to come over and introduce himself. He thanked me for my business and seemed genuinely interested in knowing how the process was going. It was an unsolicited personal touch - the first of many I expect. Then there was the 'dreaded' meeting with the Business Manager - this always seems to be the most stressful part of buying a new car where the dealer tries to sell you extras you may or may not need, to increase the value of the sale for the dealership. Audi of Smithtown's Business Manager Brian Miller did not take that approach. He simply presented the menu of available extras (everything from pre-paid maintenance with AudiCare to window tinting) and asked which items I was interested in. Done. No pressure and very pleasant. No need to dread that meeting. I would recommend Audi Of Smithtown without reservation to anyone shopping for an Audi and expecting the best premium car buying experience, fair prices, a professional staff, a state-of-the-art facility (sales and service) and most importantly: a personal touch. Oh, and the S3? It's amazing - I probably should have gotten more than 12K miles per year on my lease. I think I'll be driving it more than I expected. More

A Sale to Remember I walked into the dealership that morning armed with the readiness to cut off a sales pitch due to my strict schedule. Turns out, I didn't need to wor I walked into the dealership that morning armed with the readiness to cut off a sales pitch due to my strict schedule. Turns out, I didn't need to worry at all. Dennis quickly discovered that I knew exactly what I was looking for because he actually listened. We found a car within minutes and had a lease contract within the hour. Everything went smoothly and efficiently. I never felt pressured, and I truly felt that Dennis represented my wants and needs rather than his or the dealership's own agenda. He was my advocate and helped me get a better price through all possible avenues. I have absolutely nothing negative to say about the experience. I am now enjoying my beautiful Audi and will certainly come back to Audi Smithtown for future car dealings. More

Audi of Smithtown; Chris Guy; Kevin Birmingham I have leased 12 Audi's over three decades from dealers around the country. I have never had a better experience than working with Audi of Smithtown. I have leased 12 Audi's over three decades from dealers around the country. I have never had a better experience than working with Audi of Smithtown. I actually live closer to other Audi dealers but travel to Smithtown to lease from Chris Guy and obtain service from Kevin Birmingham. These guys are top-notch. Knowledgeable, courteous, professional, trustworthy, responsive, fair. I wish all my dealings with service providers were like my experience with Audi of Smithtown, Chris Guy and Kevin Birmingham. More

Kevin Birmingham is the best! All service advisors should be like him and mirror his qualities. He is always attentive and knows who you are when you phone in. When you arrive at All service advisors should be like him and mirror his qualities. He is always attentive and knows who you are when you phone in. When you arrive at the dealership, he has no problem rolling up his sleeves and checking out your car physically and he's very knowledgeable about every aspect of the car. He does his job well with a warm friendlineess that is genuine. I switched to Audi of Smiths town due to lack of communication and incompetence from my local Audi service department. I travel 1:30 mins from Brooklyn to Long Island because the service is outstanding. More

Kevin Birmingham in service is THE best service adviser After a horrible experience with another Audi dealer, I came to Audi of Smithtown and had the complete opposite experience. Kevin B. was beyond helpf After a horrible experience with another Audi dealer, I came to Audi of Smithtown and had the complete opposite experience. Kevin B. was beyond helpful, courteous and accomodating. I now ONLY ask for Kevin because I am absolutely certain that I will get treated fairly and honestly. He is without a shadow of a doubt, the BEST service adviser I've ever had at any dealership. More

"EXCEEDED MY EXPECTATIONS"!! In December 2014, I opened a "Unique Dialogue" with Mr. Merrow and Mr. Hutzler about purchasing a New Audi Q3. Well, right Off the Bat they came back In December 2014, I opened a "Unique Dialogue" with Mr. Merrow and Mr. Hutzler about purchasing a New Audi Q3. Well, right Off the Bat they came back with a "Purchase Price" that made it "Too Good To Pass Up"!! Well 1-week later Me and My Wife(buying the Q3 for her) came into the Dealership to "Close The Deal" and "Special Order Our Audi Q3 From Germany", with No Surprises, and No Charges for Special Order(who does that). During this Visit we met Mr. Hutzler(sales manager) and he introduced us to Dennis O'Connor(sales Associate), who took Us for a Test Drive in a Audi Q3, and He truly was "Exceptional In Product Knowledge" and his "Attention To Detail" was "Truly Exceptional"!! Meeting with Mr. Hutzler, Me and my Wife both came away with the Impression that here is a "Sales Manager" who has a "Exceptional Sales Team" that makes his Job Easy, and Makes the "Customer" feel that their "Expectations Have Been Exceeded In Every Way"!! On March 28th 2015(Sat), our Special Order Audi Q3 arrived and We Drove Away "Completely Satisfied"!! This is the "Third Audi We Have Owned", and this "Truly" was the "Best Dealership Experience Ever"!! Mr. Ron Merrow, should be "Proud Of His Staff"!! I will "Definitely Buy From Audi of Smithtown Again"!! I Remain.... Rick M. Cosentino More