Audi of Smithtown

Service which exceeded expectations After being assigned to Audi of Smithtown, for our road service need, Service Adviser Jack immediately proved himself to be the professional that one After being assigned to Audi of Smithtown, for our road service need, Service Adviser Jack immediately proved himself to be the professional that one would want to communicate with at a time of need. His prompt call took away the anticipation of when will the driver arrive. He was polite and knowledgeable. Andrew arrived to change the tire and was most!! helpful as well. He acted professionally and you felt that he cared about getting the job done right. He was patient, polite and took pride in doing his work. Both, Jack and Andrew took care to go the extra mile and help us in making this flat tire experience, which occurred at the beginning of a work day, seem effortless. They took care and charge of the situation in a way that we have never experienced before and, being that buying a car has to do more with the follow-up service that one should expect, we would unequivocally recommend Audi of Smithtown thanks to!!: Jack and Andrew. By M. More

could not have been better I know that, like me, most readers of reviews believe that the majority are shills for the dealership and should be discounted accordingly. This is th I know that, like me, most readers of reviews believe that the majority are shills for the dealership and should be discounted accordingly. This is the true story. I went to Audi of Smithtown after looking at a new Durango R/T at the local Ram dealer. The Q7, while more money, was a far better buy in the long run. Rose was my saleswoman and Tom, the manager. From the start it was completely relaxed no pressure encounter. More importantly, Rose was very educated about the 2017 model and all of its many features. I am a hard core car guy and have read all of the reviews and she, nonetheless, talked me through the car without trying to upsell me on anything that I was not interested in. The deal on the trade in was higher than the Ram dealer, the interest rate on the purchase was rock bottom and everyone went out of their way to make a deal work. They even tracked down a car that virtually matched what I would have ordered and had it in three weeks. Delivery and follow up calls were truly flawless. More

Service as it should be! I recently had a flat tire that could not be plugged. Service Advisor Jack Imperato got me a new tire, a four wheel alignment, and a loaner car. He ha I recently had a flat tire that could not be plugged. Service Advisor Jack Imperato got me a new tire, a four wheel alignment, and a loaner car. He had the job done within 2.5 hours. Not bad, considering I came to see him after 11am (not exactly an earlybird visit). Jack was true to form. He is always a polite, respectful, and very knowledgeable professional. When it came time to ante up, Amanda took care of the transaction with her usual grace and charm. She is a shining example of courtesy, efficiency, and customer service excellence. Ray R. - Smithtown, NY More

Audi of Smithtown: best service! I call service and know that Amanda usually answers the phone, especially early morning. She tries to find out what's needed to address my problem. Sh I call service and know that Amanda usually answers the phone, especially early morning. She tries to find out what's needed to address my problem. She usually lets me know how much time is involved. We work out a convenient time for appointments. If needed, I can reserve a loaner car. Vinnie and Jack at the service areas are knowledgeable, polite, and on the ball. With two Audis (Q-7 & A-3) I seem to be a frequent visitor to the service department. I'm called on my cell when the work is completed. My original salesperson, Rose, usually follows up to make sure everything is going well with the cars. This is a great team of people. They're seasoned, organized, and resourceful. Besides the fact that Audi is the number 1 brand again, the people make the experience a pleasure. More

Outstanding customer service Recently purchased a 2013 Audi A6 from a different dealership. Service advisor Jack Imperato was working with me on a minor issue when I took my car Recently purchased a 2013 Audi A6 from a different dealership. Service advisor Jack Imperato was working with me on a minor issue when I took my car to Smithtown Audi (closer to my work)and I mentioned that I noticed that there were several significant scratches on the leather driver's seat. I figured that I might have missed them when I bought the car as it was dark outside. When he called me to pick up my car (for the fuel pressure sensor issue) he told me that he had contacted the other dealership and they worked it out and the seat was going to be repaired by an upholstery vendor they use for these kinds of issue at no cost to me. Fantastic initiative and customer service! More

Always Accommodating! Made appointments several weeks in advance for inspections on both of our Audi's for first thing in the morning. We were willing to wait for the cars Made appointments several weeks in advance for inspections on both of our Audi's for first thing in the morning. We were willing to wait for the cars but since several updates were required on my S4 (air bag & steering code updates along with an A/C component replacement), Jack immediately called me back and set us up with a loaner. Got to go and have breakfast with my wife and received a call while we were still in the area that the cars were already done. Can't beat that! We've been customers for many years and have been very happy with the sales and service staff at Smithtown Audi. More

Terrible experience They are a $2 used car dealership, I custom ordered an RS7 ($120k car) the 1st night it arrived the rims were stolen off my car, they lied to me every They are a $2 used car dealership, I custom ordered an RS7 ($120k car) the 1st night it arrived the rims were stolen off my car, they lied to me every step of the way, and tried to sell my car (that I put a deposit on and had a legally binding contract to purchase) out from underneath me and did everything in their power to prevent me from getting my car. I even had my friend videotape a slick salesman trying to sell her my car in the lot (without wheels) and when asked "what happened to the wheels?" he said they took them inside so no one would steal them. Only when I got my attorney involved did they finally give me my car knowing full well they would have been thoroughly embarrassed in court, I ordered it on May 13th, it arrived to the dealership on July 23rd and I finally took ownership of my car on September 5th!!! This dealerships complete lack of competency, transparency, and empathy as well as the compulsive lying are something that I have NEVER experienced in my life. I truly feel bad for anyone that buys a car from them because they are all crooks, ownership included. I was absolutely disgusted with my experience with them. The only reason I went through with my purchase was because they did not want me to take the car, they knew they were going to lose money because they had to pay for my new rims and tires and fix the undercarriage of the car. They were hoping to sell it to some unsuspecting consumer at full MSRP without them knowing the true story behind it. Hence if I did not go through with my purchase the dealership gets what they want. More

leasing my 2016 A4 From the time I entered the dealership to the time I picked up my car was a great experience. They were very knowledgeable with all the features, reba From the time I entered the dealership to the time I picked up my car was a great experience. They were very knowledgeable with all the features, rebates and aggressive pricing. This is the second car I have purchased from this dealership and I would definitely go there again. More

Kevin Birmingham- Amanda Went in for an emergency service- First I spoke with Amanda, she got me a loaner vehicle and set me up with an appointment. Then Kevin took over an Went in for an emergency service- First I spoke with Amanda, she got me a loaner vehicle and set me up with an appointment. Then Kevin took over and gave me detailed description of the cost/process my A6 would be undergoing. I needed the car back Monday early afternoon. Kevin said that would be achieved and it was done earlier than projected. Every time I have dealt with Smithtown Audi Amanda and Kevin have been outstanding to deal with. Ted Miller- Patchogue More

Great staff, great experience, great price! Audi Brand Specialist Rose Miccio and General Manager Ray Brown were wonderful to work with! We could have gone to other Audi dealers closer to our ho Audi Brand Specialist Rose Miccio and General Manager Ray Brown were wonderful to work with! We could have gone to other Audi dealers closer to our home, but we went to Audi of Smithtown and had a great experience getting a Q5. Let's just say that we had a less than stellar experience at other Audi dealers nearby, and leave it at that. We knew exactly how we wanted the Q5 configured before we walked into the Smithtown showroom. Rose did not have to sell us on the cars or the Audi brand, and she never gave us a sales pitch. She was very informative, thoughtful, and sincerely interested in us having the best experience getting a new car, from the time we first met in the showroom, to picking up the Q5, and even thereafter with follow-up calls and emails to ensure we did not have any questions. General Manager Ray Brown is a gentleman. Back to why we went to Audi of Smithtown. On a Sunday evening, I emailed the General Managers of all the Audi dealers in the NY Metro area, asking for their best price on the specific Q5 we wanted. Ray was the first to respond on Monday morning. He was sincere and straight-forward. He had exactly the car we wanted, and offered me a price that ended up beating everyone else's price. Other dealers contacted me and either gave their sales pitch, gave me padded numbers, and/or wanted me to bring them the best price I had, with a guarantee they would beat it. On Wednesday evening, as we were about to walk into the Smithtown showroom to meet with Rose and Ray, another dealer called me back and dropped his price to a number that was a couple of hundred dollars less than Ray's offer. Too late. As we walked into the beautiful showroom, Rose greeted us warmly and introduced us to Ray. I told Ray about the offer and that I wanted to give him my business. He was a gentleman and offered to split the difference. It wasn't really about price,though. As I said, we had a great experience working with Rose, Ray and the other staff we met. It was refreshing to work with such professionals. Great staff, great showroom and service area. I plan to recommend Audi of Smithtown to anyone looking for an Audi. More