Back

Audi of Smithtown

Saint James, NY

not yet
rated
291 Reviews

578 Middle Country Road

Saint James, NY

11780

Directions

By Type

Showing 291 reviews

September 11, 2024

This is my 3rd Audi I've leased from Smithtown. My dealer, Raymond Diaz, was courteous, professional and quite knowledgeable. My experience with the leasing process was a breeze. After leaving, of More

by Fran H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Diaz
Sep 30, 2024 -

Audi of Smithtown responded

Thank you for your wonderful review Fran! We are thrilled to hear that this is your third lease with Audi of Smithtown and that Raymond provided you with courteous and professional service. It's great to know that the leasing process was a breeze for you, and that Raymond was able to address your questions attentively. Your recommendation means a lot to us, and we look forward to serving you again in the future!

April 24, 2023

We purchased out etron Chronos edition from Audi of Smithtown last year. It was a very streamlined and easy experience. I can highly recommend this dealership. More

by Axel Fischer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nestor Colon, Sulaiman Khan
Apr 25, 2023 -

Audi of Smithtown responded

Thank you Axel for sharing your 5-star experience with us. I am very happy to hear that our team was able to provide such excellent assistance while getting you behind the wheel of your new e-tron. Enjoy it and please do not hesitate to reach out should you have any questions!

March 07, 2023

Renee and the team at Audi of Smithtown were wonderful. It was an Excellent car buying experience. More

by kevin.houlahan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renee Albertelli, Richard DeAngelo, Sulaiman Khan
Mar 07, 2023 -

Audi of Smithtown responded

Thank you Kevin for the kind words and 5-star review! I am pleased to here that Renee was able to provide such excellent assistance during your most recent visit.

August 21, 2022

I bought an Audi A6 back in 2015 from Audi of Smithtown and I have had nothing but WONDERFUL experiences with this dealership. Last week my a/c air vent wheel sort of pushed back into the vent and I couldn More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Palmieri
Aug 22, 2022 -

Audi of Smithtown responded

Thank you Rose for taking the time to share your 5-star experience and, more importantly, for being a loyal Audi of Smithtown guest. We know you have many options when it comes to buying/servicing your Audi and we are honored that you've continually chosen to work with our team. I am pleased to hear that Tony and our service team were able to get your Audi into the shop and look into correction the issue you were having with your A/C vent and that they were able to provide such excellent assistance while doing so.

May 31, 2022

I purchased an Audi to have a great car and great service. I am being denied a loaner vehicle when my car needs service. When I purchased the car, I was promised to have a loaner vehicle whenever m More

by Chris
Recommend Dealer
No
Employees Worked With
Robert Rofrano
Jun 01, 2022 -

Audi of Smithtown responded

Thank you Chris for taking the time to provide feedback on your most recent service visit. We want every interaction to leave a lasting and positive impression and we are disappointed to hear that this wasn't the case for you. In speaking with our Service Manager, our policy on loaner vehicles is that they are only provided when a vehicle needs to be left for a minimum of 3 hours worth of work. We'd love to provide loaners on every service to every guest but, unfortunately, that just isn't possible. I do apologize for the miscommunication during your purchase process and I hope this clears things up. As always, you are welcome to contact us at your convenience at (631) 979-6400 if you have any other questions/concerns.

Jun 01, 2022 -

Chris responded

My brother also just purchased a car from Smithtown Audi about 6 months ago and was also told he would have a loaner whenever he needed to bring his car in for service. His sales person never explained a time minimum. I understand you need to sell cars but doing so in a dishonest way explains a lot to me about Smithtown Audi.

Jun 01, 2022 -

Audi of Smithtown responded

I appreciate the response Chris and this will be something I will loop our General Manager in on so this issue does not arise in the future. I do hope you will provide us another opportunity to deliver the 5-star experience we strive to provide every guest and with you and your brother all the best.

February 24, 2022

Responsive - professional sales and service - easy to deal with - timely - they appear to care - nice hair ( I dont need 15 words to describe my feelings ) More

by Jimhuether
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one else , Jack Imperato, Yanique McBride, Steven La Gala, Sulaiman Khan, John Capozzi
Mar 01, 2022 -

Audi of Smithtown responded

Thank you Jim for the kind words and 5-star review, they truly are appreciated!

February 14, 2022

It was great working with Richard and Yanique. They answered all my questions and were a pleasure to work with. I would highly recommend this dealership and I will be purchasing my next Audi S5 th More

by ralphiedrums
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Castro, Yanique McBride, Steven La Gala, Richard DeAngelo
Mar 01, 2022 -

Audi of Smithtown responded

Thank you Ralphie for sharing your 5-star experience. I am very happy to hear that Richard and Yanique were able to provide such excellent assistance an I am glad to hear that you are loving your new 2022 S5!

November 26, 2021

Very professional, accommodating, responsive, and pleasant. From start to finish they make is a smooth and speedy process. Always making sure they are meeting the needs of thier customer. I would More

by shaun conboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanique McBride, Sulaiman Khan
Dec 07, 2021 -

Audi of Smithtown responded

Thank you Shaun for sharing your 5-star experience with us. I am very happy to hear that our team was able to provide you with such excellent assistance during your most recent visit!

November 13, 2021

Very professional and courteous staff. General Manager was very helpful. Rose was very helpful as well More

by Deme55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Miccio, Richard DeAngelo
Dec 07, 2021 -

Audi of Smithtown responded

Thank you very much for the kind words and 5-star review, they are greatly appreciated!

November 04, 2021

From the minute I walked in to the second I left Smithtown audi I felt like family. Can't believe I went anywhere else. From begin to end. Definitely going back for my daughter's car. More

by Bast513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanique McBride, Richard DeAngelo, Sulaiman Khan
Nov 10, 2021 -

Audi of Smithtown responded

Thank you so much for your kind words and 5-star review, they truly mean a lot to us. I am very happy to hear that our team was able to provide such outstanding assistance and we look forward to doing it again when you come back for your daughter's car.

1
...