Audi of Huntington

The sales rep. seemed friendly at first, returned phone calls promptly, etc.. Right up until the point when they received my order and deposit. From then on it was all downhill. No updates or courtesy phon calls promptly, etc.. Right up until the point when they received my order and deposit. From then on it was all downhill. No updates or courtesy phone calls as to when the car would arrive, so I could start working on the financing, as was promised by the sales rep. I almost walked away from the deal, but didn't want to risk not getting back my cash deposit.<br>The service department is a complete disgrace. They don't return phone calls, the quality or work is subpar--sometimes I think its a bunch of xxxxxxx in there banging on things with wrenches. Oh, and the "loaner car" which I was given when I brought in my $50K car for service was a little Toyota rent a car--very classy. More

Have been bringing my97A8 to AoH for two years. Of all the Audi dealerships I have brought my car to I beleive this one to be the best. This is not to say they are great. I now request only two technican the Audi dealerships I have brought my car to I beleive this one to be the best. This is not to say they are great. I now request only two technican to work on my car. This is not received well by the customer service people. In addition customer service people were very poor in contacting me with what is wrong, when will my car be ready and what was wrong with it. This is why they got a 2 rating. Simple things such as keeping the sutomer is paramount as a customer service representitive. in addition when I would call 3 out of 5 times I would get and answering machine where I would leave a message that would not get reutrned. When i questioned them they dsaid they did not have an answering machine. What kind of response is that? In addition when I asked for my third transmission screen and filter change the customer service people said they don't do that. Of course I brought along my invoice to show him and he was bewildered. They workmanship, cleanliness and ultimately the repairs were taken care of right on and to my satisfaction. I would recommend this service department as well as the parts department. My only suggestion would be to CLEARLY STATE what is completely wrong, what you want done and when you expect to have things completed. Do NOT let the customer service people dictate to you. You are the consumer. As an ongoing policy, I now always speak to the technician who worked on my car to get the real turth for whatever and side step the C.S rep. I am certain this does not endear me to them but then again they are not the ones diagnosing or repairing my car. More