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Audi of Fairfield

Fairfield, CT

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132 Reviews

435 Commerce Dr

Fairfield, CT

06825

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April 17, 2024

Today I went for my regular maintenance appointment which was an oil change and drainage of coolant fluids, I had a parking break light on that I mentioned to them and asked them to look at. I was there for More

by mallorymancini3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
May 08, 2024 -

Audi of Fairfield responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the oil change and coolant fluid drainage conducted on your vehicle, its condition afterward, and the cost of repair provided to you by our Service Team. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, David Uva General Manager duva@penskeautomotive.com

February 28, 2023

I am so very thankful for all the help I got for Mr. David Uva . You really made my day !!! Highest praise for this dealership! More

by queenl758
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Uva
Mar 01, 2023 -

Audi of Fairfield responded

Thank you for taking the time to speak with us. We are happy to know that we were able to come to a resolution. If there is anything else we can help you with, please feel free to reach out to us. Audi Fairfield is always here for you.

Mar 01, 2023 -

queenl758 responded

my email address is queenL785@yahoo.com my cell phone is 203-704-1581 I am free any time after 5 pm

October 28, 2021

II had some issues with my vehicle as well as the way I was initially managed with my complains but Paul Randazzo the GM made me whole and did so quickly and professionally More

by Kyle Waggoner
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Bouphavan
Nov 06, 2021 -

Audi of Fairfield responded

Thank you for giving us the chance to address your feedback, Kyle. Our team here at Audi Fairfield will always be here to assist you when needed. We hope to work with you again in the future.

Nov 07, 2021 -

Audi of Fairfield responded

Thank you for giving us the chance to address your feedback, Kyle. Our team here at Audi Fairfield will always be here to assist you when needed. We hope to work with you again in the future.

April 02, 2021

They crashed my car and did nothing for me. My car was in for repairs after being stolen. They failed to identify the initial problems, and put on 'refurbished' rims that were still bent. Never looked a More

by 737373
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Joseph
March 23, 2021

Highest praise for this dealership! I had a “misunderstanding” with my salesman, who was great despite the confusion. When we couldn’t resolve it, he suggested I reach out to the General Manage More

by Zackly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Randazzo
Mar 24, 2021 -

Audi of Fairfield responded

Thank you for the feedback! We are delighted to know that overall you had a good experience with us, and we will make sure to share your review with management. If there is anything else we can do for you at Audi of Fairfield please let us know.

December 05, 2020

Great experience at Audi of Fairfield. All concerns handled professionally and courteously. Loaner car provided and overall I was very pleased with result. Status reports were provided by phone and tex More

by kimshelgriz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Campanelli
Dec 06, 2020 -

Audi of Fairfield responded

Hi Kim, thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs. Thank you!

October 27, 2020

Service was fantastic. Greeted me upon arrival and took my car into service promptly. Paperwork was handled quickly and efficiently. I appreciate them taking measures to keep my car clean....even before More

by Carrie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Campanelli
October 24, 2020

Always professional and clean. Crew took great care to make sure all COVID protocols were being followed, including sanitizing the car after the wash. So awesome! More

by Deborah_shea
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Joseph
October 24, 2020

Service was completed on time, any issues were communicated promptly and clearly, loaner was provided as promised, there was no “upsell” to get more done than necessary More

by lbenison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Walsh
October 20, 2020

It was amazing and easy...thanks so much to all of the people at the dealership that helped me and my love with our purchase...also thanks to April for the charger lol...!! More

by Jarmainegrant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe lucero, Felipe Lucero
Oct 20, 2020 -

Audi of Fairfield responded

Thank you for the great review, Jarmaine! We are glad to see that April and our team exceeded your expectations. You are so welcome; congratulations on your purchase!

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