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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
980 Reviews

980 Reviews of Audi Wyoming Valley - Service Center

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April 15, 2025

I am a college student not from the area and they were very helpful and welcoming. They took my car in as soon as I called and I drove off less than 90min later. They did a great job! More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for sharing your experience with us! We're so happy to hear that we were able to make you feel welcome and take care of your car so quickly, especially being out of town. It’s great to know everything went smoothly, and you were able to drive off in under 90 minutes. If you need anything down the road, don’t hesitate to reach out. We’re always here to help!

April 13, 2025

Good service. Prompt friendly workforce. Reviews any questions we may have. Follow up at the end is good More

by FNZ2LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our team. Providing prompt, friendly service and addressing any questions is always a priority for us. We also appreciate your mention of our follow-up efforts, as we want to make sure everything is perfect for you. If you need anything else, we’re always here to assist!

April 12, 2025

Love my car and all the people who work there. Very professional and on time. More

by LWALTHOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for your wonderful feedback! We're so happy to hear that you love your car and had a great experience with our team. Being professional and punctual is always a priority for us, and it’s great to know we met your expectations. If you need anything else in the future, feel free to reach out!

April 12, 2025

Great work. Came in she was extremely knowledgeable and nice great worker love when I see she’s going to be helping me More

by Sonjanikolic12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that you had such a positive interaction with Alexsandra. It's always our goal to provide knowledgeable and friendly service, and we're so glad to know that she made such a great impression. We truly appreciate your trust in us, and it's always a pleasure to work with you. If there's anything more we can do to assist you, don’t hesitate to reach out. Looking forward to helping you again soon!

April 12, 2025

Polite, professional staff, clearly state cost and work done, nice clean waiting area, work done promptly More

by Kanajana
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our polite and professional staff. We take pride in being clear about costs and the work being done, and we're happy you enjoyed our clean waiting area. It’s great to know the work was completed promptly as well. If you ever need anything else, we’re here to help!

April 10, 2025

Professional, courteous, very helpful and informative in answering questions. I look forward to returning for my next service. More

by Edrunner2
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Apr 10, 2025 -

Edrunner2 responded

My experience at Audi Wyoming Valley was very good. I look forward to my next visit. All my questions were answered that I had. Service was efficient and professional.

Apr 10, 2025 -

Edrunner2 responded

I answered this twice already. I was pleased with everything.

Apr 10, 2025 -

Edrunner2 responded

I was pleased.

April 09, 2025

Fantastic service, Peyton was amazing to work with, great worker and super nice and fun to talk to!! More

by Gavbeltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Grilli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you so much for the awesome review! We're so glad to hear that Peyton made such a positive impact on your experience. It’s always great when our team can make the process both enjoyable and efficient. We’ll be sure to pass along your kind words to Peyton! If there's anything else we can do for you, don't hesitate to reach out. We look forward to working with you again soon!

April 08, 2025

Lexi was phenomenal and went out of her way to help! ! Ask for her when you’re there 10/10 More

by AN
Recommend Dealer
Yes
Employees Worked With
Alexsandra Nikolić
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you so much for the glowing review! We’re thrilled to hear that Lexi made such a positive impact on your experience. It's always wonderful when our team goes above and beyond to help, and we’ll be sure to pass along your kind words to her. If there's anything else we can do for you, don’t hesitate to reach out. We look forward to working with you again soon!

April 07, 2025

Joe Goas was excellent and guided us thythe whole process and made it a pleasure More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for sharing your experience! We're so glad to hear that Joe made the entire process smooth and enjoyable for you. It's always our goal to provide a pleasant and guided experience, and we're thrilled to know that Joe was able to deliver just that. We truly appreciate your feedback and look forward to assisting you again in the future!

April 05, 2025

Service work takes usually longer than they tell you. An hour and a half job took nearly 3 hours. More

by ARCHANGEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Grilli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa Hettesheimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Audi Wyoming Valley responded

Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your service appointment. We understand how frustrating it can be when the time doesn’t align with expectations. Please know we’re constantly working to improve our processes, and your comments help us do that. If you’d like to discuss this further or have any concerns, don’t hesitate to reach out to us. We value your time and will work to ensure a more timely experience in the future.

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