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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
886 Reviews

886 Reviews of Audi Wyoming Valley - Service Center

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November 05, 2024

Excellent service. Great communication. Everyone was kind. Friendly. Prompt. Courteous. Thorough. Understanding. Reasonable. Responsive. Informative. More

by hbh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and it means the world to know that our team's communication, kindness, and attentiveness made such an impact. We're glad we could be thorough, responsive, and informative to help guide you through the process with ease. We truly appreciate your kind words and your trust in us, and we're always here if you need anything else in the future. Looking forward to serving you again soon!

November 05, 2024

Was very pleased with the cleanliness of the dealership, car was done in the time they said. More

by MMTILEANDWOOD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you were pleased with the cleanliness of our dealership and that we were able to complete your service right on schedule. At Audi Wyoming Valley, we always strive to provide a comfortable, welcoming environment and ensure our customers’ vehicles are ready on time. If there’s anything else we can do to make your visits even better, please let us know. Looking forward to seeing you again soon!

November 03, 2024

Good service Reliable repair Prompt and very courteous I was extremely pleased Notified and updated me More

by rsfellinmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your kind feedback! We're absolutely thrilled to hear that you had such a positive experience with our service department. Providing reliable, prompt, and courteous service is always our top priority, and it’s wonderful to know that we met your expectations. We’re also glad that our team kept you informed and updated throughout the process. If you ever need anything else, don't hesitate to reach out—we’re always here to help. We look forward to serving you again in the future

November 01, 2024

Very clean, neat, fast and friendly environment. Always feel extra special when coming here. The service is absolutely amazing and they always go above and beyond for their customers! More

by C-Dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to leave such a kind and thoughtful review! We're absolutely thrilled to hear that you've had such a positive experience with us. It truly means a lot to know that you feel extra special every time you visit – that's exactly what we aim for with each and every customer! We're also glad to hear that our clean, neat environment and our fast, friendly service have left a lasting impression. Your feedback really motivates us to continue going above and beyond to provide amazing service. We look forward to welcoming you back soon and making your next visit just as great! If there's anything we can do for you in the future, don't hesitate to reach out. Thanks again!

November 01, 2024

I dealt with helpful and courteous employees. I felt like my car was in good hands while it was in their care. They communicated with me frequently and I appreciated that aspect. More

by Jennifer Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your experience with us! We're thrilled to hear that you found our team helpful and courteous throughout your visit. It's always our priority to ensure our customers feel confident and well-informed, and it’s wonderful to know that you felt your car was in good hands. We understand how important communication is, and we're happy to hear that the updates we provided helped make your experience even better. Your feedback truly means a lot to us, and we’re grateful to have had the opportunity to assist you. If you ever need anything in the future, please don't hesitate to reach out—we’re here to help!

November 01, 2024

People there are friendly and my service was done in a timely manner as I was waiting More

by DNOOPTOUIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team friendly and that our service was completed promptly while you waited. At Audi Wyoming Valley, we aim to create a welcoming atmosphere and ensure every visit is efficient and comfortable, whether you're here for a quick service or a longer appointment. We appreciate your trust in us and look forward to seeing you again for future visits. Please don’t hesitate to reach out if there’s ever anything we can assist you with. Safe travels, and thank you again for your kind words!

October 31, 2024

I thought this dealer was pretty good at communicating, helpful with car shuttles and decent with follow up after the visit. I think there could be improvements on explaining the recommended repairs and th More

by AODHNER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Goas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us. We truly appreciate your positive feedback about our communication and shuttle service, and it’s wonderful to hear that our team’s follow-up was helpful. We’re glad you felt supported after the repair concern arose and that we could offer a follow-up visit to ensure everything is right for you. However, it sounds like we missed the mark in a few areas, and we’re sorry to hear that. We want every aspect of our service to feel both welcoming and informative, so your comments on our customer service and repair explanations are very important to us. We'll be reviewing how we communicate recommended repairs and costs so that our customers feel fully informed and confident in the process. And we’ll ensure that all our team members offer the warm, welcoming experience you deserve from the moment you walk through the door. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out directly. Thank you again for your feedback – it’s invaluable in helping us grow and serve you better.

October 31, 2024

my last visit could not have been better. the personal service I received from Joe Goas was exceptional. Joe gives me confidence that my Audi was well taken care of & Joe is certainly one of More

by DENISEMERCURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girls that answer the phone
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for sharing your experience! We’re thrilled to hear your recent visit was exceptional, and Joe Goas provided you with the top-notch service we strive for here. Knowing that Joe’s attention and dedication have given you such confidence in our care for your Audi truly means a lot to us. We’re proud to have him on our team, and it’s feedback like yours that reminds us how valuable our team members are in building long-lasting relationships with our customers. We’ll be sure to share your kind words with Joe, Brian, and our amazing front desk team—each plays an essential role in making every experience seamless and positive. Your loyalty is appreciated more than we can express, and we look forward to being here for all your Audi service needs for years to come. Thank you again, and we can’t wait to welcome you back on your next visit!

October 31, 2024

Audi of Wyoming Valley is always a 10 out of 10…. Truly a fantastic dealership… I would never go anywhere else… More

by mpotora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlynn Kolb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear that Audi Wyoming Valley is your top choice and that you've had consistently great experiences with us. Our team strives to create an exceptional experience every time, from providing a welcoming atmosphere to making sure every detail is covered. Your loyalty means a lot to us, and we’re here to support you with all your automotive needs, whether it’s finding your next Audi or simply helping you maintain your current one. Thank you again for your trust and for choosing us—looking forward to serving you for many more years to come!

October 30, 2024

Very helpful and got the job done quickly. I would recommend Audi to others. Thank you! More

by DNOOPTOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team was able to assist you promptly and effectively. Knowing you would recommend Audi Wyoming Valley means a lot to us, as we always strive to provide our customers with seamless, quality service. If there’s anything more we can do for you, or if you ever have questions down the road, please don’t hesitate to reach out. We look forward to welcoming you back in the future and appreciate your trust in us! Thank you again!

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